# Can not log into smtp from outlook

**URL:** <https://forum.hestiacp.com/t/can-not-log-into-smtp-from-outlook/11124>\
**Category:** Community Support\
**Created:** [September 23, 2023, 8:57am UTC](https://forum.hestiacp.com/t/can-not-log-into-smtp-from-outlook/11124 "2023-09-23T08:57:53Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![liamgibbins](https://forum.hestiacp.com/user_avatar/forum.hestiacp.com/liamgibbins/32/916_2.png) [@liamgibbins](https://forum.hestiacp.com/u/liamgibbins)\
**Post date:** [September 23, 2023, 8:57am UTC](https://forum.hestiacp.com/t/can-not-log-into-smtp-from-outlook/11124/1 "2023-09-23T08:57:53Z")

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Hi guys, I am having issues connecting to pop and imap the dovecot logs show this error

 ![Screenshot 2023-09-23 095448](https://forum.hestiacp.com/uploads/default/original/2X/d/d12cf056f37b51cb8408077b95fc1606956b10f4.png)

any Idea how to solve this issue pleas?

thank you in advance

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**Author:** ![eris](https://forum.hestiacp.com/user_avatar/forum.hestiacp.com/eris/32/1241_2.png) [@eris](https://forum.hestiacp.com/u/eris)\
**Post date:** [September 23, 2023, 9:01am UTC](https://forum.hestiacp.com/t/can-not-log-into-smtp-from-outlook/11124/2 "2023-09-23T09:01:22Z")

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That error normally happens when the domain doesn’t exists

Might be bots

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<div class="post-metadata">

**Author:** ![liamgibbins](https://forum.hestiacp.com/user_avatar/forum.hestiacp.com/liamgibbins/32/916_2.png) [@liamgibbins](https://forum.hestiacp.com/u/liamgibbins)\
**Post date:** [September 23, 2023, 9:14am UTC](https://forum.hestiacp.com/t/can-not-log-into-smtp-from-outlook/11124/3 "2023-09-23T09:14:26Z")

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tried another email account that exists and I get this

```auto
Sep 23 09:11:38 imap-login: Info: Login: user=<sales@tempest-solutions.org.uk>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=534477, secured, session=<W>
Sep 23 09:11:38 imap(sales@tempest-solutions.org.uk)<534477><WhLRHAMG3Od/AAAB>: Info: Disconnected: Logged out in=208 out=740 deleted=0 expunged=0 trashed=0>
Sep 23 09:11:44 auth: Info: missing passwd file: /etc/exim4/domains//passwd
Sep 23 09:11:45 auth: Info: missing passwd file: /etc/exim4/domains//passwd
Sep 23 09:11:51 auth: Info: missing passwd file: /etc/exim4/domains//passwd
Sep 23 09:11:55 auth: Info: missing passwd file: /etc/exim4/domains//passwd

```

do you thing a reinstall is in order?

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<div class="post-metadata">

**Author:** ![liamgibbins](https://forum.hestiacp.com/user_avatar/forum.hestiacp.com/liamgibbins/32/916_2.png) [@liamgibbins](https://forum.hestiacp.com/u/liamgibbins)\
**Post date:** [September 24, 2023, 10:38am UTC](https://forum.hestiacp.com/t/can-not-log-into-smtp-from-outlook/11124/4 "2023-09-24T10:38:21Z")

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I have tried several existing email accounts and have the same issues all with the same errors.

I think i will have to reinstall to fix this issue.

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<div class="post-metadata">

**Author:** ![system](https://forum.hestiacp.com/uploads/default/original/1X/d9a5b68bf50ced83e880b56452e592b204761b19.png) [@system](https://forum.hestiacp.com/u/system)\
**Post date:** [October 24, 2023, 10:38am UTC](https://forum.hestiacp.com/t/can-not-log-into-smtp-from-outlook/11124/5 "2023-10-24T10:38:30Z")

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Closed on October 24, 2023, 10:38am UTC

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