Can't access control panel

@eris I’ve also raised a support ticket with the hosting company i suspect it’s possibly something at their end too.

It looks like the apt server for ubuntu 20.04 has been removed / altered

Yeah, i think the hosting company might be running their own list but it can’t get access, they’re looking into it. Will reply when i have more information.

The following image addresses can be used for testing, and it should be effective

deb http://mirrors.aliyun.com/ubuntu/ focal main restricted universe multiverse
deb-src http://mirrors.aliyun.com/ubuntu/ focal main restricted universe multiverse
deb http://mirrors.aliyun.com/ubuntu/ focal-security main restricted universe multiverse
deb-src http://mirrors.aliyun.com/ubuntu/ focal-security main restricted universe multiverse
deb http://mirrors.aliyun.com/ubuntu/ focal-updates main restricted universe multiverse
deb-src http://mirrors.aliyun.com/ubuntu/ focal-updates main restricted universe multiverse
deb http://mirrors.aliyun.com/ubuntu/ focal-proposed main restricted universe multiverse
deb-src http://mirrors.aliyun.com/ubuntu/ focal-proposed main restricted universe multiverse
deb http://mirrors.aliyun.com/ubuntu/ focal-backports main restricted universe multiverse
deb-src http://mirrors.aliyun.com/ubuntu/ focal-backports main restricted universe multiverse

of

deb https://mirrors.ustc.edu.cn/ubuntu/ focal main restricted universe multiverse
deb-src https://mirrors.ustc.edu.cn/ubuntu/ focal main restricted universe multiverse
deb https://mirrors.ustc.edu.cn/ubuntu/ focal-updates main restricted universe multiverse
deb-src https://mirrors.ustc.edu.cn/ubuntu/ focal-updates main restricted universe multiverse
deb https://mirrors.ustc.edu.cn/ubuntu/ focal-backports main restricted universe multiverse
deb-src https://mirrors.ustc.edu.cn/ubuntu/ focal-backports main restricted universe multiverse
deb https://mirrors.ustc.edu.cn/ubuntu/ focal-security main restricted universe multiverse
deb-src https://mirrors.ustc.edu.cn/ubuntu/ focal-security main restricted universe multiverse
deb https://mirrors.ustc.edu.cn/ubuntu/ focal-proposed main restricted universe multiverse
deb-src https://mirrors.ustc.edu.cn/ubuntu/ focal-proposed main restricted universe multiverse

The hosting compnay has fixxed the bubblewrap issue but they say that this hestia error is now present

Errors were encountered while processing: hestia-php hestia-nginx E: Sub-process /usr/bin/dpkg returned an error code (1)

If possible, please download the backup and reinstall the latest version of Hestia before restoring the backup!

Please stop answering with unreasonable and incorrect answers…

Now run apt install hestia-nginx hestia-php

It should install the 2 missing services now…

I don’t think setting it do China Based apt servers is the best option available if your are running from out side china …

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Still a similar error although slightly different i think?

Setting up hestia-php (8.3.16) …
dpkg: error processing package hestia-php (–configure):
installed hestia-php package post-installation script subprocess returned error exit status 1
Setting up hestia-nginx (1.27.3) …
Job for hestia.service failed because the control process exited with error code.
See “systemctl status hestia.service” and “journalctl -xe” for details.
invoke-rc.d: initscript hestia, action “start” failed.
● hestia.service - LSB: starts the hestia control panel
Loaded: loaded (/etc/init.d/hestia; generated)
Active: failed (Result: exit-code) since Thu 2025-02-20 12:43:58 UTC; 18ms ago
Docs: man:systemd-sysv-generator(8)
Process: 1029494 ExecStart=/etc/init.d/hestia start (code=exited, status=1/FAILURE)

Feb 20 12:43:54 domiannameretracted.com systemd[1]: Starting LSB: starts the hestia control panel…
Feb 20 12:43:54 domiannameretractes.com hestia[1029494]: * Starting hestia-nginx hestia-nginx
Feb 20 12:43:58 domiannameretractes.com hestia[1029498]: nginx: [emerg] getpwnam(“hestiaweb”) failed in /usr/local/hestia/nginx/conf/nginx.conf:2
Feb 20 12:43:58 domiannameretracted.com systemd[1]: hestia.service: Control process exited, code=exited, status=1/FAILURE
Feb 20 12:43:58 domiannameretracted.com systemd[1]: hestia.service: Failed with result ‘exit-code’.
Feb 20 12:43:58 domiannameretracted.com systemd[1]: Failed to start LSB: starts the hestia control panel.
/var/lib/dpkg/info/hestia-nginx.postinst: line 15: syshealth_adapt_hestia_nginx_listen_ports: command not found
dpkg: error processing package hestia-nginx (–configure):
installed hestia-nginx package post-installation script subprocess returned error exit status 127
Errors were encountered while processing:
hestia-php
hestia-nginx
E: Sub-process /usr/bin/dpkg returned an error code (1)

Is it worth doing the full commands from earlier

apt remove hestia-nginx hestia-php
apt install hestia --reinstall
apt install hestia-nginx hestia-php

Or even beter:

apt remove hestia-nginx hestia-php
v-update-sys-hestia-git hestiacp release
apt install hestia-nginx hestia-php
apt install hestia --reinstall

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@eris Thank you! That has solved it, i am back in very much appreciated! :smiley:

Suspect the hosting company had done something with the ubuntu installation which stopped some packages from being updated/installed then when hestia tried to update it failed part way through.

For anyone else reading this thread, once bubblewrap was installed correctly run the commands above.

I just had the same issue and this solved it with Debian 12.
I ran:
apt update
apt install bubblewrap
first then the remaining commands.
Thanks

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