Getting "Unknown error" On HestiaCP File Manager

Saad · July 16, 2026, 7:06am

I got the message limitation bro

root@panel:~# ls -ld /srv/jail /srv/jail/Saad
ls: cannot access ‘/srv/jail/Saad’: No such file or directory
drwxr-xr-x 4 root root 4096 Jun 14 13:52 /srv/jail
root@panel:~#

sahsanu · July 16, 2026, 7:19am

Run this and try again:

v-add-user-sftp-jail Saad

Saad · July 16, 2026, 7:26am

Same error

root@panel:~# v-add-user-sftp-jail Saad
root@panel:~# ls -ld /srv/jail /srv/jail/Saad
ls: cannot access ‘/srv/jail/Saad’: No such file or directory
drwxr-xr-x 4 root root 4096 Jun 14 13:52 /srv/jail
root@panel:~#

sahsanu · July 16, 2026, 7:32am

Show the output:

grep -A1 '^# Hestia SFTP Chroot$' /etc/ssh/sshd_config | grep '^Match User'

Saad · July 16, 2026, 7:34am

root@panel:~# grep -A1 ‘^# Hestia SFTP Chroot$’ /etc/ssh/sshd_config | grep ‘^Match User’
Match User sftp_dummy99,Irfan_thefrozenfarms,Irfan_thefrozenfarmsWeb,Saad
root@panel:~#

Saad · July 16, 2026, 7:34am

The issue seems with the User Saad only which is root
The rest seem to work fine.
There are ovr 12+ users

sahsanu · July 16, 2026, 7:41am

Check the log /var/log/hestia/nginx-error.log to know which is the exact error.

Saad · July 16, 2026, 7:44am

2026/07/15 18:29:43 [error] 809#0: *4445 FastCGI sent in stderr: “PHP message: PHP Warning:  Undefined array key “v_nginx_cache_duration” in /usr/local/hestia/web/edit/web/index.php on line 352” while reading response header from upstream, client: 39.48.192.122, server: _, request: “POST /edit/web/?domain=backend.corbitssolutions.com&token=df59cc1e9cd7d18c4b67b9d19074a815 HTTP/2.0”, upstream: “fastcgi://unix:/run/hestia-php.sock:”, host: “panel.webifypakistan.com:8083”, referrer: “https://panel.webifypakistan.com:8083/edit/web/?domain=backend.corbitssolutions.com&token=df59cc1e9cd7d18c4b67b9d19074a815”
2026/07/15 19:36:25 [error] 809#0: *4467 FastCGI sent in stderr: “PHP message: PHP Warning:  Undefined array key “v_nginx_cache_duration” in /usr/local/hestia/web/edit/web/index.php on line 352” while reading response header from upstream, client: 39.48.192.122, server: _, request: “POST /edit/web/?domain=api.corbitssolutions.com&token=df59cc1e9cd7d18c4b67b9d19074a815 HTTP/2.0”, upstream: “fastcgi://unix:/run/hestia-php.sock:”, host: “panel.webifypakistan.com:8083”, referrer: “https://panel.webifypakistan.com:8083/edit/web/?domain=api.corbitssolutions.com&token=df59cc1e9cd7d18c4b67b9d19074a815”
2026/07/15 19:45:09 [error] 809#0: *4486 FastCGI sent in stderr: “PHP message: PHP Warning:  Undefined array key “v_nginx_cache_duration” in /usr/local/hestia/web/edit/web/index.php on line 352” while reading response header from upstream, client: 39.48.192.122, server: _, request: “POST /edit/web/?domain=api.corbitssolutions.com&token=df59cc1e9cd7d18c4b67b9d19074a815 HTTP/2.0”, upstream: “fastcgi://unix:/run/hestia-php.sock:”, host: “panel.webifypakistan.com:8083”, referrer: “https://panel.webifypakistan.com:8083/edit/web/?domain=api.corbitssolutions.com&token=df59cc1e9cd7d18c4b67b9d19074a815”
2026/07/15 19:48:20 [error] 809#0: *4490 FastCGI sent in stderr: “PHP message: PHP Warning:  Undefined array key “v_nginx_cache_duration” in /usr/local/hestia/web/edit/web/index.php on line 352” while reading response header from upstream, client: 39.48.192.122, server: _, request: “POST /edit/web/?domain=api.corbitssolutions.com&token=df59cc1e9cd7d18c4b67b9d19074a815 HTTP/2.0”, upstream: “fastcgi://unix:/run/hestia-php.sock:”, host: “panel.webifypakistan.com:8083”, referrer: “https://panel.webifypakistan.com:8083/edit/web/?domain=api.corbitssolutions.com&token=df59cc1e9cd7d18c4b67b9d19074a815”
2026/07/16 07:55:34 [error] 809#0: *4639 open() “/usr/local/hestia/web/xlpbcmzod9dc3” failed (2: No such file or directory), client: 66.132.195.54, server: _, request: “GET /xlpbcmzod9dc3 HTTP/1.1”, host: “185.14.92.90:8083”
2026/07/16 12:25:57 [error] 809#0: *4645 FastCGI sent in stderr: “PHP message: League\Flysystem\Sftp\ConnectionErrorException: Could not login with username: Saad, host: 127.0.0.1 in /usr/local/hestia/web/fm/vendor/league/flysystem-sftp/src/SftpAdapter.php:244
Stack trace:
#0 /usr/local/hestia/web/fm/vendor/league/flysystem-sftp/src/SftpAdapter.php(207): League\Flysystem\Sftp\SftpAdapter->login()
#1 /usr/local/hestia/web/fm/vendor/league/flysystem/src/Adapter/AbstractFtpAdapter.php(650): League\Flysystem\Sftp\SftpAdapter->connect()
#2 /usr/local/hestia/web/fm/vendor/league/flysystem-sftp/src/SftpAdapter.php(360): League\Flysystem\Adapter\AbstractFtpAdapter->getConnection()
#3 /usr/local/hestia/web/fm/vendor/league/flysystem/src/Adapter/AbstractFtpAdapter.php(338): League\Flysystem\Sftp\SftpAdapter->listDirectoryContents()
#4 /usr/local/hestia/web/fm/vendor/league/flysystem/src/Filesystem.php(272): League\Flysystem\Adapter\AbstractFtpAdapter->listContents()
#5 /usr/local/hestia/web/fm/backend/Services/Storage/Filesystem.php(276): League\Flysystem\Filesystem->listContents” while reading response header from upstream, client: 182.184.61.245, server: _, request: “POST /fm/?r=/getdir HTTP/2.0”, upstream: “fastcgi://unix:/run/hestia-php.sock:”, host: “panel.webifypakistan.com:8083”, referrer: “https://panel.webifypakistan.com:8083/fm/”
root@panel:~#

Saad · July 16, 2026, 7:46am

root@panel:~# ss -tlnp | grep ssh
LISTEN 0      128                            0.0.0.0:22022      0.0.0.0:*    users:((“sshd”,pid=2868962,fd=3))
LISTEN 0      128                               [::]:22022         [::]:*    users:((“sshd”,pid=2868962,fd=4))
root@panel:~#

All the other accounts work fine

Saad · July 16, 2026, 8:22am

Anyone here?

sahsanu · July 16, 2026, 9:37am

Show the output of this:

cat /etc/ssh/sshd_config /etc/ssh/sshd_config.d/*

Saad · July 17, 2026, 6:02pm

Apologies for the late response

root@panel:~# cat /etc/ssh/sshd_config /etc/ssh/sshd_config.d/*

This is the sshd server system-wide configuration file.  See

sshd_config(5) for more information.

This sshd was compiled with PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games

The strategy used for options in the default sshd_config shipped with

OpenSSH is to specify options with their default value where

possible, but leave them commented.  Uncommented options override the

default value.

Include /etc/ssh/sshd_config.d/*.conf

#Port 22
Port 22022

#AddressFamily any
#ListenAddress 0.0.0.0
#ListenAddress ::

#HostKey /etc/ssh/ssh_host_rsa_key
#HostKey /etc/ssh/ssh_host_ecdsa_key
#HostKey /etc/ssh/ssh_host_ed25519_key

Ciphers and keying

#RekeyLimit default none

Logging

#SyslogFacility AUTH
#LogLevel INFO

Authentication:

LoginGraceTime 1m
PermitRootLogin yes
#StrictModes yes
#MaxAuthTries 6
#MaxSessions 10

#PubkeyAuthentication yes

Expect .ssh/authorized_keys2 to be disregarded by default in future.

#AuthorizedKeysFile     .ssh/authorized_keys .ssh/authorized_keys2

#AuthorizedPrincipalsFile none

#AuthorizedKeysCommand none
#AuthorizedKeysCommandUser nobody

For this to work you will also need host keys in /etc/ssh/ssh_known_hosts

#HostbasedAuthentication no

Change to yes if you don't trust ~/.ssh/known_hosts for

HostbasedAuthentication

#IgnoreUserKnownHosts no

Don't read the user's ~/.rhosts and ~/.shosts files

#IgnoreRhosts yes

To disable tunneled clear text passwords, change to no here!

PasswordAuthentication yes
#PermitEmptyPasswords no

Change to yes to enable challenge-response passwords (beware issues with

some PAM modules and threads)

KbdInteractiveAuthentication no

Kerberos options

#KerberosAuthentication no
#KerberosOrLocalPasswd yes
#KerberosTicketCleanup yes
#KerberosGetAFSToken no

GSSAPI options

#GSSAPIAuthentication no
#GSSAPICleanupCredentials yes
#GSSAPIStrictAcceptorCheck yes
#GSSAPIKeyExchange no

Set this to 'yes' to enable PAM authentication, account processing,

and session processing. If this is enabled, PAM authentication will

be allowed through the KbdInteractiveAuthentication and

PasswordAuthentication.  Depending on your PAM configuration,

PAM authentication via KbdInteractiveAuthentication may bypass

the setting of "PermitRootLogin without-password".

If you just want the PAM account and session checks to run without

PAM authentication, then enable this but set PasswordAuthentication

and KbdInteractiveAuthentication to 'no'.

UsePAM yes

#AllowAgentForwarding yes
#AllowTcpForwarding yes
#GatewayPorts no
X11Forwarding yes
#X11DisplayOffset 10
#X11UseLocalhost yes
#PermitTTY yes
PrintMotd no
#PrintLastLog yes
#TCPKeepAlive yes
#PermitUserEnvironment no
#Compression delayed
#ClientAliveInterval 0
#ClientAliveCountMax 3
#UseDNS no
#PidFile /run/sshd.pid
#MaxStartups 10:30:100
#PermitTunnel no
#ChrootDirectory none
#VersionAddendum none

no default banner path

#Banner none
DebianBanner no

Allow client to pass locale environment variables

AcceptEnv LANG LC_*

override default of no subsystems

Subsystem sftp internal-sftp

Example of overriding settings on a per-user basis

#Match User anoncvs

X11Forwarding no

AllowTcpForwarding no

PermitTTY no

ForceCommand cvs server

Hestia SFTP Chroot

Match User sftp_dummy99,Irfan_thefrozenfarms,Irfan_thefrozenfarmsWeb,Saad
ChrootDirectory /srv/jail/%u
X11Forwarding no
AllowTCPForwarding no
ForceCommand internal-sftp -d /home/%u
PasswordAuthentication yes

sahsanu · July 17, 2026, 9:27pm

Do the other users have a dir here?

ls -la /srv/jail/
find /srv/jail -type d -name home
systemctl list-units --type=mount | grep srv-jail

Saad · July 27, 2026, 7:15am

root@panel:~# ls -la /srv/jail/
find /srv/jail -type d -name home
systemctl list-units --type=mount | grep srv-jail
total 16
drwxr-xr-x 4 root root 4096 Jun 14 13:52 .
drwxr-xr-x 4 root root 4096 Mar 14  2025 ..
drwxr-xr-x 3 root root 4096 Sep 18  2025 Irfan_thefrozenfarms
drwxr-xr-x 3 root root 4096 Oct 20  2025 Irfan_thefrozenfarmsWeb
/srv/jail/Irfan_thefrozenfarms/home
/srv/jail/Irfan_thefrozenfarmsWeb/home
srv-jail-Irfan_thefrozenfarms-home-Irfan_thefrozenfarms.mount       loaded active mounted Mount Irfan_thefrozenfarms's home directory to the jail chroot
srv-jail-Irfan_thefrozenfarmsWeb-home-Irfan_thefrozenfarmsWeb.mount loaded active mounted Mount Irfan_thefrozenfarmsWeb's home directory to the jail chroot
root@panel:~#

sahsanu · July 27, 2026, 4:06pm

Execute this and try again:

v-delete-user-sftp-jail Saad
v-add-user-sftp-jail Saad

Check that chroot dir has been created:

ls -ld /srv/jail/Saad/home

Saad · July 31, 2026, 12:36am

root@panel:~# v-delete-user-sftp-jail Saad
v-add-user-sftp-jail Saad
root@panel:~# ls -ld /srv/jail/Saad/home
ls: cannot access '/srv/jail/Saad/home': No such file or directory
root@panel:~#

sahsanu · July 31, 2026, 7:42am

v-add-user-sftp-jail should create the dir, I don’t know what’s going on with that user.

Saad · July 31, 2026, 4:37pm

I have some extremely important data, what to do?

sahsanu · July 31, 2026, 8:49pm

Can you access using an external client like WinSCP, Filezilla…?

Saad · August 3, 2026, 6:09am

nope because i don’t know how to.