Permission to create directory or file in /web/

I am using a laravel script and some files should stay one level before public_html

But not able to create a new directory or file in /web/

I have tried this with ftp and filemanager.

Should I use the /web/ folder? or edit open_dir settings or use ssh to create directory.

Asking here so I don’t accidentally create some security permission issue.

You can also use the custom docroot function:

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