Restoring backup on new server failed

Hestia Control Panel
#1

Heya HestiaCP support heroes,

I’m unable to restore my backup after transferring it via WinSCP to new server I’m getting the following errors after using the restore command.

[email protected]:~# /usr/local/hestia/bin/v-restore-user XXX XXX.tar
– USER –
2022-08-18 20:46:43 XXX

– WEB –
2022-08-18 20:46:45 XXX.com
pzstd: -: Restored data doesn’t match checksum.
tar: Unexpected EOF in archive
tar: Unexpected EOF in archive
tar: Error is not recoverable: exiting now
Error: Can’t unpack XXX.com data tarball

I confirmed the file does indeed extract just fine on my Windows PC, so the file itself is not corrupted.

Any ideas? I really need to migrate this account/website to a new home.

#2

How did you create the backup folder?

#3

Didn’t manually create the folder, HestiaCP created the backup folder as there was already 2 backups from the 2 users I created.

#4

Make sure both the backup as /backup/ has 777 permissions