Success! Your new web server is ready to use. Not website loading public_html

Dennis · February 9, 2021, 1:46pm

if you could give me some more details of your setup i might be able to assist you better. But from given details:

web files should belong to user:www-data. If you have set up all your websites with admin user. you need to chown the public_html folder as: chown -R admin:www-data public_html

DougK · February 9, 2021, 7:14pm

Wow thanks for the feedback Dennis, I suspected that too with the red warning light on “don’t do this as admin” there be dragons.

I took your suggestions with the chown commands for the website created under the admin user.

These are the present permissions.

root@Deb9ovhVPS:/home/host/web/user-domain.com# cd /home/admin/web/admin-domain.com/
root@Deb9ovhVPS:/home/admin/web/admin-domain.com# ls -la

dr-xr-x–x 9 admin admin 4096 Feb 9 07:40 .
drwxr-xr-x 4 admin admin 4096 Feb 9 19:24 …
drwxr-x–x 2 admin admin 4096 Feb 9 06:48 cgi-bin
drwxr-x–x 2 admin admin 4096 Feb 9 07:40 document_errors
dr-xr-x–x 2 admin admin 4096 Feb 9 07:40 logs
drwxr-x–x 2 admin admin 4096 Feb 9 06:48 private
drwxr-x–x 5 admin www-data 4096 Feb 9 09:33 public_html
drwxr-x–x 2 admin www-data 4096 Feb 9 06:48 public_shtml
dr-xr-x–x 2 admin admin 4096 Feb 9 06:48 stats
root@Deb9ovhVPS:/home/admin/web/admin-domain.com# cd public_html/

root@Deb9ovhVPS:/home/admin/web/admin-domain.com/public_html# ls -la
drwxr-x–x 5 admin www-data 4096 Feb 9 09:33 .
dr-xr-x–x 9 admin admin 4096 Feb 9 07:40 …
-rw-r–r-- 1 admin www-data 235 Feb 9 07:05 .htaccess
-rw-r–r-- 1 admin www-data 418 Feb 9 07:05 index.php
-rw-r–r-- 1 admin www-data 19550 Feb 9 07:05 license.txt
-rw-r–r-- 1 admin www-data 7322 Feb 9 07:05 readme.html
etc…

Success!
Your new web server is ready to use. (so permissions didn’t do the trick, perhaps I did not chown correctly)

I then created a user on the system to see what permissions were defaulted when adding a domain (so that I could compare to the admin account).

root@Deb9ovhVPS:/home/admin/web/admin-domain.com/public_html# cd /home/host/web/user-domain.com/
root@Deb9ovhVPS:/home/host/web/user-domain.com# ls -la

drwxr-x–x 9 host host 4096 Feb 9 19:30 .
drwxr-xr-x 3 host host 4096 Feb 9 19:30 …
drwxr-x–x 2 host host 4096 Feb 9 19:30 cgi-bin
drwxr-x–x 2 host host 4096 Feb 9 19:30 document_errors
dr-xr-x–x 2 host host 4096 Feb 9 19:30 logs
drwxr-x–x 2 host host 4096 Feb 9 19:30 private
drwxr-x–x 5 host www-data 4096 Feb 9 19:37 public_html
drwxr-x–x 2 host www-data 4096 Feb 9 19:30 public_shtml
dr-xr-x–x 2 host host 4096 Feb 9 19:30 stats

root@Deb9ovhVPS:/home/host/web/user-domain.com# cd public_html/
root@Deb9ovhVPS:/home/host/web/user-domain.com/public_html# ls -la

drwxr-x–x 5 host www-data 4096 Feb 9 19:37 .
drwxr-x–x 9 host host 4096 Feb 9 19:30 …
drwxr-xr-x 2 host host 4096 Feb 9 19:37 files
-rw-r–r-- 1 host host 431 Feb 9 19:37 .htaccess
-rw-r–r-- 1 host host 42814 Feb 9 19:37 index.php
-rw-r–r-- 1 host host 2 Feb 9 19:37 robots.txt
drwxr-xr-x 3 host host 4096 Feb 9 19:37 themes
etc…

Initially, the user-domain.com loaded the document root with the under-construction message, but as soon as I enabled the let’s encrypt SSL certificate it also spawned the Success! Your new web server is ready to use page.

I was running some of these domains on the server before, I’m not sure if it’s some clash between SSL’s issued but even if I disable the let’s encrypt SSL certificate, I still get the same response. Success!

Best Regards
Doug

eris · February 9, 2021, 7:17pm

Any changes to templates / system…

DougK · February 9, 2021, 7:42pm

Hey eris, no literally a clean install on Debian 9.

I did an unattended install on Ubuntu 20.04 then attended the Debian 9 install both produced the same scenario.

Only a couple of sites on the server, I’m going to run another clean OS install and see.

D

DougK · February 9, 2021, 7:46pm

All the templates seem to be set to default.

Dennis · February 9, 2021, 8:07pm

can you please share your nginx.conf and apach2.conf from said domain?
/home/admin/conf/web/admin-domain.com/

DougK · February 9, 2021, 8:20pm

Appreciate the help Dennis but my inpatient, blunt force persona just pushed the re-install button to rule out any potential errors between the chair and keyboard.

I will update when the new install completes and see if any bugs remain.

DougK · February 9, 2021, 8:41pm

Fresh install Debian 10, no hitches in install, no changes to anything

Logged in with admin account, created a user account, logged in with user account, added a domain (which was already pointed to the server IP) but the same issue persists.

#=======================================================================#

Default Web Domain Template

DO NOT MODIFY THIS FILE! CHANGES WILL BE LOST WHEN REBUILDING DOMAINS

#=======================================================================#

ServerName fqdomain.co.za

ServerAdmin [email protected]
DocumentRoot /home/admin/web/fqdomain.co.za/public_html
ScriptAlias /cgi-bin/ /home/admin/web/fqdomain.co.za/cgi-bin/
Alias /vstats/ /home/admin/web/fqdomain.co.za/stats/
Alias /error/ /home/admin/web/fqdomain.co.za/document_errors/
#SuexecUserGroup admin admin
CustomLog /var/log/apache2/domains/fqdomain.co.za.bytes bytes
CustomLog /var/log/apache2/domains/fqdomain.co.za.log combined
ErrorLog /var/log/apache2/domains/fqdomain.co.za.error.log

IncludeOptional /home/admin/conf/web/fqdomain.co.za/apache2.forcessl.conf*

<Directory /home/admin/web/fqdomain.co.za/stats>
    AllowOverride All
</Directory>
<Directory /home/admin/web/fqdomain.co.za/public_html>
    AllowOverride All
    Options +Includes -Indexes +ExecCGI
</Directory>

<FilesMatch \.php$>
    SetHandler "proxy:unix:/run/php/php7.4-fpm-fqdomain.co.za.sock|fcgi://localhost"
</FilesMatch>
SetEnvIf Authorization .+ HTTP_AUTHORIZATION=$0

IncludeOptional /home/admin/conf/web/fqdomain.co.za/apache2.conf_*

DougK · February 9, 2021, 8:48pm

There is no cloudflare in-between or anything like that.

eris · February 9, 2021, 8:55pm

Systemctl status nginx / apache2?

And nginx -t
apachectl configtest

DougK · February 10, 2021, 5:31am

NginX

DO NOT MODIFY THIS FILE! CHANGES WILL BE LOST WHEN REBUILDING DOMAINS

server {
listen 51...6:80;
server_name userdomain.co.za ;

include /home/admin/conf/web/userdomain.co.za/nginx.forcessl.conf*;

location / {
    proxy_pass      http://51.*.*.6:8080;
    location ~* ^.+\.(jpg|jpeg|gif|png|ico|svg|css|zip|tgz|gz|rar|bz2|doc|xls|exe|pdf|ppt|txt|odt|ods|odp|odf|tar|wav|bmp|rtf|js|mp3|avi|mpeg|flv|html|htm)$ {
        root           /home/admin/web/userdomain.co.za/public_html;
        access_log     /var/log/apache2/domains/userdomain.co.za.log combined;
        access_log     /var/log/apache2/domains/userdomain.co.za.bytes bytes;
        expires        max;
        try_files      $uri @fallback;
    }
}

location /error/ {
    alias   /home/admin/web/userdomain.co.za/document_errors/;
}

location @fallback {
    proxy_pass      http://51.*.*.6:8080;
}

location ~ /\.ht    {return 404;}
location ~ /\.svn/  {return 404;}
location ~ /\.git/  {return 404;}
location ~ /\.hg/   {return 404;}
location ~ /\.bzr/  {return 404;}

include /home/admin/conf/web/userdomain.co.za/nginx.conf_*;

}

DougK · February 10, 2021, 7:01am

root@server:~# nginx -t
nginx: the configuration file /etc/nginx/nginx.conf syntax is ok
nginx: configuration file /etc/nginx/nginx.conf test is successful
root@server:~# apachectl configtest
Syntax OK
root@server:~#
root@server:~#

Dennis · February 10, 2021, 7:12am

Doug,

you wrote

Logged in with admin account, created a user account, logged in with user account, added a domain (which was already pointed to the server IP) but the same issue persists.

If you created a new user USERNAME and created a new DOMAIN.TLD. then your configs should go into

/home/USERNAME/conf/web/DOMAIN.TLD/

when looking at your apache2 and nginx config files, they all point to /home/admin/ instead of /home/USERNAME/

can you adjust the configs and file locations and give this another go?

-Dennis

DougK · February 10, 2021, 8:17am

apache

ServerName userdomain.co.za

ServerAdmin [email protected]
DocumentRoot /home/radman/web/userdomain.co.za/public_html
ScriptAlias /cgi-bin/ /home/radman/web/userdomain.co.za/cgi-bin/
Alias /vstats/ /home/radman/web/userdomain.co.za/stats/
Alias /error/ /home/radman/web/userdomain.co.za/document_errors/
#SuexecUserGroup radman radman
CustomLog /var/log/apache2/domains/userdomain.co.za.bytes bytes
CustomLog /var/log/apache2/domains/userdomain.co.za.log combined
ErrorLog /var/log/apache2/domains/userdomain.co.za.error.log

IncludeOptional /home/radman/conf/web/userdomain.co.za/apache2.forcessl.conf*

<Directory /home/radman/web/userdomain.co.za/stats>
    AllowOverride All
</Directory>
<Directory /home/radman/web/userdomain.co.za/public_html>
    AllowOverride All
    Options +Includes -Indexes +ExecCGI
</Directory>

<FilesMatch \.php$>
    SetHandler "proxy:unix:/run/php/php7.4-fpm-userdomain.co.za.sock|fcgi://localhost"
</FilesMatch>
SetEnvIf Authorization .+ HTTP_AUTHORIZATION=$0

IncludeOptional /home/radman/conf/web/userdomain.co.za/apache2.conf_*

DougK · February 10, 2021, 8:19am

nginx

server {
listen 111.111.111.111:80;
server_name userdomain.co.za ;

include /home/radman/conf/web/userdomain.co.za/nginx.forcessl.conf*;

location / {
    proxy_pass      http://111.111.111.111:8080;
    location ~* ^.+\.(jpg|jpeg|gif|png|ico|svg|css|zip|tgz|gz|rar|bz2|exe|pdf|doc|xls|ppt|txt|odt|ods|odp|odf|tar|bmp|rtf|js|mp3|avi|mpeg|flv|html|htm)$ {
        root           /home/radman/web/userdomain.co.za/public_html;
        access_log     /var/log/apache2/domains/userdomain.co.za.log combined;
        access_log     /var/log/apache2/domains/userdomain.co.za.bytes bytes;
        expires        max;
        try_files      $uri @fallback;
    }
}

location /error/ {
    alias   /home/radman/web/userdomain.co.za/document_errors/;
}

location @fallback {
    proxy_pass      http://111.111.111.111:8080;
}

location ~ /\.ht    {return 404;}
location ~ /\.svn/  {return 404;}
location ~ /\.git/  {return 404;}
location ~ /\.hg/   {return 404;}
location ~ /\.bzr/  {return 404;}

include /home/radman/conf/web/userdomain.co.za/nginx.conf_*;

}

DougK · February 10, 2021, 8:22am

drwxr-x–x 2 radman www-data 4096 Feb 9 21:45 public_html

Dennis · February 10, 2021, 2:23pm

This can be marked as resolved. Doug was hitting www.domain.tfd but domain was set up without www.

adding www to the Aliases solved the issue

eris · February 10, 2021, 2:26pm

Hestia sees xxxx.co.uk or xxx.co.za and so on by default as an subdomain and doesn’t add the www by default.

DougK · February 10, 2021, 2:28pm

So the problem was solved by @dennis.bradenton it appears HestiaCP does not automatically add the www alias on your domain while setting up a new website like VestaCP used to do.

Adding the www into the aliases field in the control panel solved the issue and everything seems to be up and running now.

www.domain.com

Will carry on testing. This HestiaCP is quite an upgrade from VestaCP looking forward to pushing it into production.

Special thanks again to @dennis.bradenton and all in this thread.

Ha beat me to the post update.

system · March 12, 2021, 2:28pm

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