# Upgrade hestia 1.6.14 change password notworking for email client

**URL:** <https://forum.hestiacp.com/t/upgrade-hestia-1-6-14-change-password-notworking-for-email-client/8520>\
**Category:** Mail\
**Created:** [January 12, 2023, 6:13am UTC](https://forum.hestiacp.com/t/upgrade-hestia-1-6-14-change-password-notworking-for-email-client/8520 "2023-01-12T06:13:56Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![tanusak](https://forum.hestiacp.com/letter_avatar_proxy/v4/letter/t/278dde/32.png) [@tanusak](https://forum.hestiacp.com/u/tanusak)\
**Post date:** [January 12, 2023, 6:13am UTC](https://forum.hestiacp.com/t/upgrade-hestia-1-6-14-change-password-notworking-for-email-client/8520/1 "2023-01-12T06:13:56Z")

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Hi, I’m got an issue of change email password on webmail or even on HT control panel.  
After I upgrade HT to 1.6.14 (from 1.6.8). When I change email password. It work on webmail (sending & received). But it cause error for email client like outlook, thunderbird.  
When I re-enter the new password on outlook. outlook show user or password incorrect.  
error from outlook (email client)  
error message : server rejected your login. verify your user name and password  
server responde:-ERR [Auth] authentication failed.

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If I change back password to old password. It work perfect on all (webmail, outlook, thunderbird)

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Colud you pls. give me a solution for this isssue.  
or I’m not sure can we degrade Hestiacp to older version

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**Author:** ![jlguerrero](https://forum.hestiacp.com/user_avatar/forum.hestiacp.com/jlguerrero/32/954_2.png) [@jlguerrero](https://forum.hestiacp.com/u/jlguerrero)\
**Post date:** [January 12, 2023, 9:29am UTC](https://forum.hestiacp.com/t/upgrade-hestia-1-6-14-change-password-notworking-for-email-client/8520/2 "2023-01-12T09:29:17Z")

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Sometimes when I get several connection errors, my IP gets banned by fail2ban and then even if I reconfigure it correctly, I still can’t connect.

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**Author:** ![tanusak](https://forum.hestiacp.com/letter_avatar_proxy/v4/letter/t/278dde/32.png) [@tanusak](https://forum.hestiacp.com/u/tanusak)\
**Post date:** [January 12, 2023, 12:11pm UTC](https://forum.hestiacp.com/t/upgrade-hestia-1-6-14-change-password-notworking-for-email-client/8520/3 "2023-01-12T12:11:05Z")

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Thanks you jlguerrero. I’m found my IP banned from firewall after change password.

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**Author:** ![system](https://forum.hestiacp.com/uploads/default/original/1X/d9a5b68bf50ced83e880b56452e592b204761b19.png) [@system](https://forum.hestiacp.com/u/system)\
**Post date:** [February 11, 2023, 12:11pm UTC](https://forum.hestiacp.com/t/upgrade-hestia-1-6-14-change-password-notworking-for-email-client/8520/4 "2023-02-11T12:11:36Z")

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Closed on February 11, 2023, 12:11pm UTC

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