# Webmail not working (Oops... something went wrong!) **URL:** \ **Category:** Uncategorized\ **Created:** [February 8, 2024, 5:23am UTC](https://forum.hestiacp.com/t/webmail-not-working-oops-something-went-wrong/13090 "2024-02-08T05:23:09Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![biggybangbang](https://forum.hestiacp.com/letter_avatar_proxy/v4/letter/b/3ab097/32.png) [@biggybangbang](https://forum.hestiacp.com/u/biggybangbang)\ **Post date:** [February 8, 2024, 5:23am UTC](https://forum.hestiacp.com/t/webmail-not-working-oops-something-went-wrong/13090/1 "2024-02-08T05:23:10Z")
my [webmail.domain.com](http://webmail.domain.com) dont work. gives me the below error ![Screenshot 2024-02-08 at 07.20.19](https://forum.hestiacp.com/uploads/default/original/2X/4/4c52d149564a756413017a22aada4873b9dcb872.png) Help please ---
**Author:** ![sahsanu](https://forum.hestiacp.com/user_avatar/forum.hestiacp.com/sahsanu/32/9318_2.png) [@sahsanu](https://forum.hestiacp.com/u/sahsanu)\ **Post date:** [February 8, 2024, 5:27am UTC](https://forum.hestiacp.com/t/webmail-not-working-oops-something-went-wrong/13090/2 "2024-02-08T05:27:47Z")
```auto chown -R hestiamail:www-data /etc/roundcube/ find /etc/roundcube/ -type f -iname "*php" -exec chmod 640 {} \; chown -R hestiamail:www-data /var/lib/roundcube/ chown -R hestiamail:www-data /var/log/roundcube/ ``` ---
**Author:** ![biggybangbang](https://forum.hestiacp.com/letter_avatar_proxy/v4/letter/b/3ab097/32.png) [@biggybangbang](https://forum.hestiacp.com/u/biggybangbang)\ **Post date:** [February 8, 2024, 5:45am UTC](https://forum.hestiacp.com/t/webmail-not-working-oops-something-went-wrong/13090/3 "2024-02-08T05:45:33Z")
still facing the same error… ☹ ☹ ---
**Author:** ![sahsanu](https://forum.hestiacp.com/user_avatar/forum.hestiacp.com/sahsanu/32/9318_2.png) [@sahsanu](https://forum.hestiacp.com/u/sahsanu)\ **Post date:** [February 8, 2024, 5:52am UTC](https://forum.hestiacp.com/t/webmail-not-working-oops-something-went-wrong/13090/4 "2024-02-08T05:52:43Z")
Are you using roundcube or snappymail? Show the output of these commands (replace `YourDomain.tld` by your actual domain): ```t ls -la /etc/roundcube/ tail -n20 /var/log/nginx/domains/webmail.YourDomain.tld.error.log ``` ---
**Author:** ![biggybangbang](https://forum.hestiacp.com/letter_avatar_proxy/v4/letter/b/3ab097/32.png) [@biggybangbang](https://forum.hestiacp.com/u/biggybangbang)\ **Post date:** [February 8, 2024, 7:07am UTC](https://forum.hestiacp.com/t/webmail-not-working-oops-something-went-wrong/13090/5 "2024-02-08T07:07:32Z")
> [@sahsanu](#): > > `tail -n20 /var/log/nginx/domains/webmail` root@hcp:~# ls -la /etc/roundcube/ total 100 drwxr-x–x 3 hestiamail www-data 4096 Jan 25 22:53 . drwxr-xr-x 129 root root 12288 Feb 7 20:49 .. -rw-r----- 1 hestiamail www-data 6082 Sep 9 2022 config.inc.php -rw-r----- 1 hestiamail www-data 3841 Aug 5 2022 config.old.php -rw-r----- 1 hestiamail www-data 64583 Nov 5 08:58 defaults.inc.php -rw-r----- 1 hestiamail www-data 2812 Sep 9 2022 mimetypes.php drwxr-x–x 5 hestiamail www-data 4096 Apr 1 2022 plugins root@hcp:~# tail -n20 /var/log/nginx/domains/webmail.nazirahomar.com tail: cannot open ‘/var/log/nginx/domains/webmail.nazirahomar.com’ for reading: No such file or directory that’s what it give me. ---
**Author:** ![sahsanu](https://forum.hestiacp.com/user_avatar/forum.hestiacp.com/sahsanu/32/9318_2.png) [@sahsanu](https://forum.hestiacp.com/u/sahsanu)\ **Post date:** [February 8, 2024, 7:13am UTC](https://forum.hestiacp.com/t/webmail-not-working-oops-something-went-wrong/13090/6 "2024-02-08T07:13:40Z")
> [@biggybangbang](#): > > root@hcp:~# tail -n20 /var/log/nginx/domains/webmail.nazirahomar.com That is not the file I said to check, you missed the `.error.log` part. ```t tail -n20 /var/log/nginx/domains/webmail.nazirahomar.com.error.log ``` ---
**Author:** ![biggybangbang](https://forum.hestiacp.com/letter_avatar_proxy/v4/letter/b/3ab097/32.png) [@biggybangbang](https://forum.hestiacp.com/u/biggybangbang)\ **Post date:** [February 8, 2024, 7:24am UTC](https://forum.hestiacp.com/t/webmail-not-working-oops-something-went-wrong/13090/7 "2024-02-08T07:24:13Z")
ubuntu@hcp:~$ sudo -i root@hcp:~# ls -la /etc/roundcube/ total 100 drwxr-x–x 3 hestiamail www-data 4096 Jan 25 22:53 . drwxr-xr-x 129 root root 12288 Feb 7 20:49 … -rw-r----- 1 hestiamail www-data 6082 Sep 9 2022 config.inc.php -rw-r----- 1 hestiamail www-data 3841 Aug 5 2022 config.old.php -rw-r----- 1 hestiamail www-data 64583 Nov 5 08:58 defaults.inc.php -rw-r----- 1 hestiamail www-data 2812 Sep 9 2022 mimetypes.php drwxr-x–x 5 hestiamail www-data 4096 Apr 1 2022 plugins root@hcp:~# tail -n20 /var/log/nginx/domains/webmail.nazirahomar.com.error.log root@hcp:~# tail -n20 /var/log/nginx/domains/webmail.nazirahomar.com.error.log root@hcp:~# ---
**Author:** ![sahsanu](https://forum.hestiacp.com/user_avatar/forum.hestiacp.com/sahsanu/32/9318_2.png) [@sahsanu](https://forum.hestiacp.com/u/sahsanu)\ **Post date:** [February 8, 2024, 7:28am UTC](https://forum.hestiacp.com/t/webmail-not-working-oops-something-went-wrong/13090/8 "2024-02-08T07:28:00Z")
> [@biggybangbang](#): > > tail -n20 /var/log/nginx/domains/webmail.nazirahomar.com.error.log ```t tail -n20 /var/log/nginx/domains/webmail.nazirahomar.com.log tail -n20 /var/log/nginx/error.log tail -n20 /var/log/apache2/error.log ``` ---
**Author:** ![biggybangbang](https://forum.hestiacp.com/letter_avatar_proxy/v4/letter/b/3ab097/32.png) [@biggybangbang](https://forum.hestiacp.com/u/biggybangbang)\ **Post date:** [February 8, 2024, 8:01am UTC](https://forum.hestiacp.com/t/webmail-not-working-oops-something-went-wrong/13090/9 "2024-02-08T08:01:50Z")
**ubuntu@hcp** : **~** $ sudo -i root@hcp:~# tail -n20 /var/log/nginx/domains/webmail.nazirahomar.com.log 102.36.7.170 - - [08/Feb/2024:05:39:54 +0000] “GET /favicon.ico HTTP/2.0” 404 1358 “[https://webmail.nazirahomar.com/](https://webmail.nazirahomar.com/)” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:122.0) Gecko/20100101 Firefox/122.0” 102.36.7.170 - - [08/Feb/2024:05:39:56 +0000] “GET / HTTP/2.0” 500 426 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:122.0) Gecko/20100101 Firefox/122.0” 102.36.7.170 - - [08/Feb/2024:05:39:57 +0000] “GET /favicon.ico HTTP/2.0” 404 1358 “[https://webmail.nazirahomar.com/](https://webmail.nazirahomar.com/)” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:122.0) Gecko/20100101 Firefox/122.0” 102.36.7.170 - - [08/Feb/2024:05:43:48 +0000] “GET / HTTP/2.0” 500 426 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:122.0) Gecko/20100101 Firefox/122.0” 102.36.7.170 - - [08/Feb/2024:05:43:48 +0000] “GET /favicon.ico HTTP/2.0” 404 1358 “[https://webmail.nazirahomar.com/](https://webmail.nazirahomar.com/)” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:122.0) Gecko/20100101 Firefox/122.0” 5.164.29.116 - - [08/Feb/2024:05:56:34 +0000] “GET / HTTP/1.1” 301 162 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36 (scanner.ducks.party)” 5.164.29.116 - - [08/Feb/2024:06:03:21 +0000] “GET / HTTP/1.1” 301 162 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36 (scanner.ducks.party)” 167.99.222.91 - - [08/Feb/2024:06:59:19 +0000] “GET / HTTP/1.1” 301 162 “-” “Mozilla/5.0 (X11; Linux x86\_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/108.0.0.0 Safari/537.36” 167.99.222.91 - - [08/Feb/2024:06:59:19 +0000] “GET / HTTP/1.1” 500 426 “-” “Mozilla/5.0 (X11; Linux x86\_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/108.0.0.0 Safari/537.36” 41.150.227.69 - - [08/Feb/2024:07:08:17 +0000] “GET / HTTP/2.0” 500 426 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10\_15\_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36” 116.203.78.202 - - [08/Feb/2024:07:12:21 +0000] “HEAD / HTTP/1.1” 301 0 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10\_15\_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0 Safari/605.1.15” 116.203.78.202 - - [08/Feb/2024:07:12:21 +0000] “HEAD / HTTP/1.1” 500 0 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10\_15\_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0 Safari/605.1.15” 116.203.78.202 - - [08/Feb/2024:07:12:21 +0000] “GET / HTTP/1.1” 500 426 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10\_15\_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0 Safari/605.1.15” 116.203.78.202 - - [08/Feb/2024:07:12:21 +0000] “GET / HTTP/1.1” 500 634 “-” “Discourse Forum Onebox v3.3.0.beta1-dev” 116.203.78.202 - - [08/Feb/2024:07:12:22 +0000] “GET / HTTP/1.1” 500 426 “-” “Discourse Forum Onebox v3.3.0.beta1-dev” 88.6.127.124 - - [08/Feb/2024:07:12:30 +0000] “GET / HTTP/1.1” 301 162 “-” “Mozilla/5.0 (X11; Ubuntu; Linux x86\_64; rv:122.0) Gecko/20100101 Firefox/122.0” 88.6.127.124 - - [08/Feb/2024:07:12:30 +0000] “GET / HTTP/2.0” 500 426 “-” “Mozilla/5.0 (X11; Ubuntu; Linux x86\_64; rv:122.0) Gecko/20100101 Firefox/122.0” 88.6.127.124 - - [08/Feb/2024:07:12:31 +0000] “GET /favicon.ico HTTP/2.0” 404 1358 “[https://webmail.nazirahomar.com/](https://webmail.nazirahomar.com/)” “Mozilla/5.0 (X11; Ubuntu; Linux x86\_64; rv:122.0) Gecko/20100101 Firefox/122.0” 41.150.227.69 - - [08/Feb/2024:07:22:52 +0000] “GET / HTTP/2.0” 500 426 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10\_15\_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36” 41.150.227.69 - - [08/Feb/2024:07:22:54 +0000] “GET / HTTP/2.0” 500 426 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10\_15\_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36” root@hcp:~# tail -n20 /var/log/nginx/error.log 2024/02/07 20:45:03 [notice] 1020#1020: signal 15 (SIGTERM) received from 1, exiting 2024/02/07 20:45:03 [notice] 1024#1024: signal 15 (SIGTERM) received from 1, exiting 2024/02/07 20:45:03 [notice] 1020#1020: signal 14 (SIGALRM) received 2024/02/07 20:45:03 [notice] 1020#1020: signal 17 (SIGCHLD) received from 1022 2024/02/07 20:45:03 [notice] 1020#1020: worker process 1022 exited with code 0 2024/02/07 20:45:03 [notice] 1020#1020: signal 29 (SIGIO) received 2024/02/07 20:45:03 [notice] 1020#1020: signal 17 (SIGCHLD) received from 1023 2024/02/07 20:45:03 [notice] 1020#1020: worker process 1023 exited with code 0 2024/02/07 20:45:03 [notice] 1020#1020: worker process 1024 exited with code 0 2024/02/07 20:45:03 [notice] 1020#1020: signal 17 (SIGCHLD) received from 1024 2024/02/07 20:45:03 [notice] 1020#1020: signal 17 (SIGCHLD) received from 1021 2024/02/07 20:45:03 [notice] 1020#1020: worker process 1021 exited with code 0 2024/02/07 20:45:03 [notice] 1020#1020: exit 2024/02/07 20:47:17 [crit] 71451#71451: opendir() “/var/cache/nginx/proxy\_temp” failed (13: Permission denied) 2024/02/07 20:49:49 [crit] 15242#15242: opendir() “/var/cache/nginx/proxy\_temp” failed (13: Permission denied) 2024/02/07 21:02:02 [notice] 102042#102042: using inherited sockets from “9;10;11;” 2024/02/07 21:03:02 [crit] 102054#102054: opendir() “/var/cache/nginx/proxy\_temp” failed (13: Permission denied) 2024/02/08 05:14:02 [notice] 876273#876273: using inherited sockets from “9;10;11;” 2024/02/08 05:15:02 [crit] 876287#876287: opendir() “/var/cache/nginx/proxy\_temp” failed (13: Permission denied) 2024/02/08 05:41:27 [crit] 1311#1311: opendir() “/var/cache/nginx/proxy\_temp” failed (13: Permission denied) root@hcp:~# tail -n20 /var/log/apache2/error.log [Thu Feb 08 07:11:47.435779 2024] [php:error] [pid 116852] [client 10.0.0.55:53774] script ‘/var/www/html/xmlrpc.php’ not found or unable to stat [Thu Feb 08 07:11:48.363276 2024] [php:error] [pid 116848] [client 10.0.0.55:53784] script ‘/var/www/html/xmlrpc.php’ not found or unable to stat [Thu Feb 08 07:11:50.649066 2024] [php:error] [pid 116847] [client 10.0.0.55:53786] script ‘/var/www/html/xmlrpc.php’ not found or unable to stat [Thu Feb 08 07:11:50.696261 2024] [php:error] [pid 116854] [client 10.0.0.55:53788] script ‘/var/www/html/xmlrpc.php’ not found or unable to stat [Thu Feb 08 07:11:58.571339 2024] [php:error] [pid 116848] [client 10.0.0.55:45848] script ‘/var/www/html/xmlrpc.php’ not found or unable to stat [Thu Feb 08 07:12:02.173052 2024] [php:error] [pid 116854] [client 10.0.0.55:45860] script ‘/var/www/html/xmlrpc.php’ not found or unable to stat [Thu Feb 08 07:12:02.889206 2024] [php:error] [pid 193011] [client 10.0.0.55:45876] script ‘/var/www/html/xmlrpc.php’ not found or unable to stat [Thu Feb 08 07:12:08.543189 2024] [php:error] [pid 116848] [client 10.0.0.55:37384] script ‘/var/www/html/xmlrpc.php’ not found or unable to stat [Thu Feb 08 07:12:21.834654 2024] [php:error] [pid 116847] [client 10.0.0.55:53816] PHP Fatal error: Uncaught Error: Call to undefined function mb\_internal\_encoding() in /var/lib/roundcube/program/lib/Roundcube/bootstrap.php:86\nStack trace:\n#0 /var/lib/roundcube/program/include/iniset.php(78): require\_once()\n#1 /var/lib/roundcube/index.php(40): require\_once(‘…’)\n#2 {main}\n thrown in /var/lib/roundcube/program/lib/Roundcube/bootstrap.php on line 86 [Thu Feb 08 07:12:21.898129 2024] [php:error] [pid 116854] [client 10.0.0.55:53824] PHP Fatal error: Uncaught Error: Call to undefined function mb\_internal\_encoding() in /var/lib/roundcube/program/lib/Roundcube/bootstrap.php:86\nStack trace:\n#0 /var/lib/roundcube/program/include/iniset.php(78): require\_once()\n#1 /var/lib/roundcube/index.php(40): require\_once(‘…’)\n#2 {main}\n thrown in /var/lib/roundcube/program/lib/Roundcube/bootstrap.php on line 86 [Thu Feb 08 07:12:21.995778 2024] [php:error] [pid 193011] [client 10.0.0.55:53832] PHP Fatal error: Uncaught Error: Call to undefined function mb\_internal\_encoding() in /var/lib/roundcube/program/lib/Roundcube/bootstrap.php:86\nStack trace:\n#0 /var/lib/roundcube/program/include/iniset.php(78): require\_once()\n#1 /var/lib/roundcube/index.php(40): require\_once(‘…’)\n#2 {main}\n thrown in /var/lib/roundcube/program/lib/Roundcube/bootstrap.php on line 86 [Thu Feb 08 07:12:22.051248 2024] [php:error] [pid 116852] [client 10.0.0.55:53834] PHP Fatal error: Uncaught Error: Call to undefined function mb\_internal\_encoding() in /var/lib/roundcube/program/lib/Roundcube/bootstrap.php:86\nStack trace:\n#0 /var/lib/roundcube/program/include/iniset.php(78): require\_once()\n#1 /var/lib/roundcube/index.php(40): require\_once(‘…’)\n#2 {main}\n thrown in /var/lib/roundcube/program/lib/Roundcube/bootstrap.php on line 86 [Thu Feb 08 07:12:30.889176 2024] [php:error] [pid 116849] [client 10.0.0.55:47294] PHP Fatal error: Uncaught Error: Call to undefined function mb\_internal\_encoding() in /var/lib/roundcube/program/lib/Roundcube/bootstrap.php:86\nStack trace:\n#0 /var/lib/roundcube/program/include/iniset.php(78): require\_once()\n#1 /var/lib/roundcube/index.php(40): require\_once(‘…’)\n#2 {main}\n thrown in /var/lib/roundcube/program/lib/Roundcube/bootstrap.php on line 86 [Thu Feb 08 07:22:52.458548 2024] [php:error] [pid 116847] [client 10.0.0.55:36258] PHP Fatal error: Uncaught Error: Call to undefined function mb\_internal\_encoding() in /var/lib/roundcube/program/lib/Roundcube/bootstrap.php:86\nStack trace:\n#0 /var/lib/roundcube/program/include/iniset.php(78): require\_once()\n#1 /var/lib/roundcube/index.php(40): require\_once(‘…’)\n#2 {main}\n thrown in /var/lib/roundcube/program/lib/Roundcube/bootstrap.php on line 86 [Thu Feb 08 07:22:54.864178 2024] [php:error] [pid 116854] [client 10.0.0.55:36270] PHP Fatal error: Uncaught Error: Call to undefined function mb\_internal\_encoding() in /var/lib/roundcube/program/lib/Roundcube/bootstrap.php:86\nStack trace:\n#0 /var/lib/roundcube/program/include/iniset.php(78): require\_once()\n#1 /var/lib/roundcube/index.php(40): require\_once(‘…’)\n#2 {main}\n thrown in /var/lib/roundcube/program/lib/Roundcube/bootstrap.php on line 86 [Thu Feb 08 07:34:11.981692 2024] [php:error] [pid 116847] [client 10.0.0.55:58384] script ‘/var/www/html/class.api.php’ not found or unable to stat [Thu Feb 08 07:34:13.248201 2024] [php:error] [pid 116852] [client 10.0.0.55:58404] script ‘/var/www/html/chosen.php’ not found or unable to stat [Thu Feb 08 07:34:13.929144 2024] [php:error] [pid 116849] [client 10.0.0.55:58416] script ‘/var/www/html/users.php’ not found or unable to stat [Thu Feb 08 07:34:16.822510 2024] [php:error] [pid 116854] [client 10.0.0.55:58432] script ‘/var/www/html/classwithtostring.php’ not found or unable to stat [Thu Feb 08 07:45:42.665257 2024] [php:error] [pid 193011] [client 10.0.0.55:40194] script ‘/var/www/html/index.php’ not found or unable to stat root@hcp:~# ---
**Author:** ![sahsanu](https://forum.hestiacp.com/user_avatar/forum.hestiacp.com/sahsanu/32/9318_2.png) [@sahsanu](https://forum.hestiacp.com/u/sahsanu)\ **Post date:** [February 8, 2024, 9:05am UTC](https://forum.hestiacp.com/t/webmail-not-working-oops-something-went-wrong/13090/10 "2024-02-08T09:05:52Z")
> [@biggybangbang](#): > > [Thu Feb 08 07:12:21.834654 2024] [php:error] [pid 116847] [client 10.0.0.55:53816] PHP Fatal error: Uncaught Error: Call to undefined function mb\_internal\_encoding() in /var/lib/roundcube/program/lib/Roundcube/bootstrap.php:86\nStack trace:\n#0 /var/lib/roundcube/program/include/iniset.php(78): require\_once()\n#1 /var/lib/roundcube/index.php(40): require\_once(‘…’)\n#2 {main}\n thrown in /var/lib/roundcube/program/lib/Roundcube/bootstrap.php on line 86 There is a missing extension in your php installation, how did you install roundcube? Anyways, you need to install the php extension mbstring for your current php version: Example, if you are using php 8.2, then: ```auto apt install php8.2-mbstring ``` ---
**Author:** ![sahsanu](https://forum.hestiacp.com/user_avatar/forum.hestiacp.com/sahsanu/32/9318_2.png) [@sahsanu](https://forum.hestiacp.com/u/sahsanu)\ **Post date:** [May 4, 2024, 9:41am UTC](https://forum.hestiacp.com/t/webmail-not-working-oops-something-went-wrong/13090/11 "2024-05-04T09:41:19Z")
Split this topic on May 4, 2024, 9:41am UTC A post was split to a new topic: [Rouncube errors](https://forum.hestiacp.com/t/rouncube-errors/14049) ---
**Author:** ![sahsanu](https://forum.hestiacp.com/user_avatar/forum.hestiacp.com/sahsanu/32/9318_2.png) [@sahsanu](https://forum.hestiacp.com/u/sahsanu)\ **Post date:** [May 4, 2024, 9:44am UTC](https://forum.hestiacp.com/t/webmail-not-working-oops-something-went-wrong/13090/12 "2024-05-04T09:44:46Z")
Closed on May 4, 2024, 9:44am UTC