500 Error on Mautic Install

Hey guys,

I am trying to install Mautic on 1.2 but getting a 500 permission error when i open the folder to attempt to install. Error is below, which i assume is related to the htaccess they ship with the app.

AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace.

And the contents of the .htaccess:

Use the front controller as index file. It serves as a fallback solution when

every other rewrite/redirect fails (e.g. in an aliased environment without

mod_rewrite). Additionally, this reduces the matching process for the

start page (path “/”) because otherwise Apache will apply the rewriting rules

to each configured DirectoryIndex file (e.g. index.php, index.html, index.pl).

#DirectoryIndex index.php

RewriteEngine On
# Set Authorization header for OAuth1a for when php is running under fcgi
RewriteCond %{HTTP:Authorization} .+
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

# Determine the RewriteBase automatically and set it as environment variable.
# If you are using Apache aliases to do mass virtual hosting or installed the
# project in a subdirectory, the base path will be prepended to allow proper
# resolution of the app.php file and to redirect to the correct URI. It will
# work in environments without path prefix as well, providing a safe, one-size
# fits all solution. But as you do not need it in this case, you can comment
# the following 2 lines to eliminate the overhead.
RewriteCond %{REQUEST_URI}::$1 ^(/.+)/(.*)::\2$
RewriteRule ^(.*) - [E=BASE:%1]

# Redirect to URI without front controller to prevent duplicate content
# (with and without `/app.php`). Only do this redirect on the initial
# rewrite by Apache and not on subsequent cycles. Otherwise we would get an
# endless redirect loop (request -> rewrite to front controller ->
# redirect -> request -> ...).
# So in case you get a "too many redirects" error or you always get redirected
# to the start page because your Apache does not expose the REDIRECT_STATUS
# environment variable, you have 2 choices:
# - disable this feature by commenting the following 2 lines or
# - use Apache >= 2.3.9 and replace all L flags by END flags and remove the
#   following RewriteCond (best solution)
RewriteRule ^index\.php(/(.*)|$) %{ENV:BASE}/$2 [R=301,L]

# If the requested filename exists, simply serve it.
# We only want to let Apache serve files and not directories.
RewriteCond %{REQUEST_FILENAME} -f
RewriteRule .? - [L]

# Rewrite all other queries to the front controller.
RewriteRule .? %{ENV:BASE}/index.php [L]

<IfModule !mod_rewrite.c>

# When mod_rewrite is not available, we instruct a temporary redirect of
# the start page to the front controller explicitly so that the website
# and the generated links can still be used.
RedirectMatch 302 ^(?!/(index.php|index_dev.php|app|addons|plugins|media|upgrade))(/(.*))$ /index.php$2
# RedirectTemp cannot be used instead

# @link https://github.com/mautic/mautic/issues/1504 php_value always_populate_raw_post_data -1 AddOutputFilterByType DEFLATE application/javascript AddOutputFilterByType DEFLATE application/rss+xml AddOutputFilterByType DEFLATE application/vnd.ms-fontobject AddOutputFilterByType DEFLATE application/x-font AddOutputFilterByType DEFLATE application/x-font-opentype AddOutputFilterByType DEFLATE application/x-font-otf AddOutputFilterByType DEFLATE application/x-font-truetype AddOutputFilterByType DEFLATE application/x-font-ttf AddOutputFilterByType DEFLATE application/x-javascript AddOutputFilterByType DEFLATE font/opentype AddOutputFilterByType DEFLATE font/otf AddOutputFilterByType DEFLATE font/ttf AddOutputFilterByType DEFLATE image/svg+xml AddOutputFilterByType DEFLATE image/x-icon AddOutputFilterByType DEFLATE text/css AddOutputFilterByType DEFLATE text/javascript # Do not enable compression for file types that could contain secrets #AddOutputFilterByType DEFLATE text/html #AddOutputFilterByType DEFLATE text/plain #AddOutputFilterByType DEFLATE text/xml #AddOutputFilterByType DEFLATE application/xhtml+xml #AddOutputFilterByType DEFLATE application/xml #AddOutputFilterByType DEFLATE application/json # Remove browser bugs (only needed for really old browsers) BrowserMatch ^Mozilla/4 gzip-only-text/html BrowserMatch ^Mozilla/4\.0[678] no-gzip BrowserMatch \bMSIE !no-gzip !gzip-only-text/html Header append Vary User-Agent

Apache 2.4+

# Deny access via HTTP requests to all PHP files. Require all denied
# Except those whitelisted bellow.
<FilesMatch "^(index|index_dev|filemanager|upgrade)\.php$">
    Require all granted

Fallback for Apache < 2.4

<IfModule !authz_core_module>
# Deny access via HTTP requests to all PHP files.
<FilesMatch “.php$”>
Order deny,allow
Deny from all

# Except those whitelisted bellow.
<FilesMatch "^(index|index_dev|filemanager|upgrade)\.php$">
    Order allow,deny
    Allow from all

Any help appreciated.

This sounds like a task for google and isnt related to hestia itself - first hit: https://stackoverflow.com/questions/15850845/request-exceeded-the-limit-of-10-internal-redirects-due-to-probable-configuratio

Probaly missing RewriteBase could be something to start.

Ok i figured it out. Unzipped a file through filemanager and it wasn’t extracted properly so I did it through SSH.

Hello tatagami, could you tell me how you installed mautic in hestia? I also want to use it but I do not know how it could be installed in hestia, if you would be very kind to tell me how to install it or provide me with a guide or link, I will appreciate it very much.

1 Like

Yes, please. Share a guide.

My mautic installation is a standard one’s. Just follow mautic documentation and you get it up and running in minutes :wink:



If using nginx, you just need to.

  1. Create new mautic.tpl and mautic.stpl files in /usr/local/hestia/data/templates/web/nginx/php-fpm
  2. mautic.tpl can be found here: #=======================================================================## Def - Pastebin.com
  3. mautic.stpl can be found here: #=======================================================================## Def - Pastebin.com
  4. Update you php memory_limit to 512mb (or whatever you need) in /etc/php/7.4/fpm/php.ini:
  5. Restage php:

service php7.4-fpm restart

  1. Upload all the files from Download (bottom form). Then upload the contents into your public_html for the domain you want to install it on

  2. Run through the installer (make sure if you are uploading files as root, you chown them to the correct user!)

  3. Set up the crons for that user:

    */5 * * * * php /home/mau/web/foo.com/public_html/bin/console mautic:segments:update
    */5 * * * * php /home/mau/web/foo.com/public_html/bin/console mautic:campaigns:rebuild
    */5 * * * * php /home/mau/web/foo.com/public_html/bin/console mautic:emails:send

(its important to note, that their documentation is wrong - it says the path is /app/console, but its /bin/console!)

I don’t know enough about how to make a sugestion to the original git repo, but if anyone is up to it, feel free to add this as a template for Hestia :slight_smile: (I’ve installed it and its working fine on my server with nginx as the frontend)