500 Error on Mautic Install

Hey guys,

I am trying to install Mautic on 1.2 but getting a 500 permission error when i open the folder to attempt to install. Error is below, which i assume is related to the htaccess they ship with the app.

AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace.

And the contents of the .htaccess:

Use the front controller as index file. It serves as a fallback solution when

every other rewrite/redirect fails (e.g. in an aliased environment without

mod_rewrite). Additionally, this reduces the matching process for the

start page (path “/”) because otherwise Apache will apply the rewriting rules

to each configured DirectoryIndex file (e.g. index.php, index.html, index.pl).

#DirectoryIndex index.php

RewriteEngine On
# Set Authorization header for OAuth1a for when php is running under fcgi
RewriteCond %{HTTP:Authorization} .+
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

# Determine the RewriteBase automatically and set it as environment variable.
# If you are using Apache aliases to do mass virtual hosting or installed the
# project in a subdirectory, the base path will be prepended to allow proper
# resolution of the app.php file and to redirect to the correct URI. It will
# work in environments without path prefix as well, providing a safe, one-size
# fits all solution. But as you do not need it in this case, you can comment
# the following 2 lines to eliminate the overhead.
RewriteCond %{REQUEST_URI}::$1 ^(/.+)/(.*)::\2$
RewriteRule ^(.*) - [E=BASE:%1]

# Redirect to URI without front controller to prevent duplicate content
# (with and without `/app.php`). Only do this redirect on the initial
# rewrite by Apache and not on subsequent cycles. Otherwise we would get an
# endless redirect loop (request -> rewrite to front controller ->
# redirect -> request -> ...).
# So in case you get a "too many redirects" error or you always get redirected
# to the start page because your Apache does not expose the REDIRECT_STATUS
# environment variable, you have 2 choices:
# - disable this feature by commenting the following 2 lines or
# - use Apache >= 2.3.9 and replace all L flags by END flags and remove the
#   following RewriteCond (best solution)
RewriteRule ^index\.php(/(.*)|$) %{ENV:BASE}/$2 [R=301,L]

# If the requested filename exists, simply serve it.
# We only want to let Apache serve files and not directories.
RewriteCond %{REQUEST_FILENAME} -f
RewriteRule .? - [L]

# Rewrite all other queries to the front controller.
RewriteRule .? %{ENV:BASE}/index.php [L]

<IfModule !mod_rewrite.c>

# When mod_rewrite is not available, we instruct a temporary redirect of
# the start page to the front controller explicitly so that the website
# and the generated links can still be used.
RedirectMatch 302 ^(?!/(index.php|index_dev.php|app|addons|plugins|media|upgrade))(/(.*))$ /index.php$2
# RedirectTemp cannot be used instead

# @link https://github.com/mautic/mautic/issues/1504 php_value always_populate_raw_post_data -1 AddOutputFilterByType DEFLATE application/javascript AddOutputFilterByType DEFLATE application/rss+xml AddOutputFilterByType DEFLATE application/vnd.ms-fontobject AddOutputFilterByType DEFLATE application/x-font AddOutputFilterByType DEFLATE application/x-font-opentype AddOutputFilterByType DEFLATE application/x-font-otf AddOutputFilterByType DEFLATE application/x-font-truetype AddOutputFilterByType DEFLATE application/x-font-ttf AddOutputFilterByType DEFLATE application/x-javascript AddOutputFilterByType DEFLATE font/opentype AddOutputFilterByType DEFLATE font/otf AddOutputFilterByType DEFLATE font/ttf AddOutputFilterByType DEFLATE image/svg+xml AddOutputFilterByType DEFLATE image/x-icon AddOutputFilterByType DEFLATE text/css AddOutputFilterByType DEFLATE text/javascript # Do not enable compression for file types that could contain secrets #AddOutputFilterByType DEFLATE text/html #AddOutputFilterByType DEFLATE text/plain #AddOutputFilterByType DEFLATE text/xml #AddOutputFilterByType DEFLATE application/xhtml+xml #AddOutputFilterByType DEFLATE application/xml #AddOutputFilterByType DEFLATE application/json # Remove browser bugs (only needed for really old browsers) BrowserMatch ^Mozilla/4 gzip-only-text/html BrowserMatch ^Mozilla/4\.0[678] no-gzip BrowserMatch \bMSIE !no-gzip !gzip-only-text/html Header append Vary User-Agent

Apache 2.4+

# Deny access via HTTP requests to all PHP files. Require all denied
# Except those whitelisted bellow.
<FilesMatch "^(index|index_dev|filemanager|upgrade)\.php$">
    Require all granted

Fallback for Apache < 2.4

<IfModule !authz_core_module>
# Deny access via HTTP requests to all PHP files.
<FilesMatch “.php$”>
Order deny,allow
Deny from all

# Except those whitelisted bellow.
<FilesMatch "^(index|index_dev|filemanager|upgrade)\.php$">
    Order allow,deny
    Allow from all

Any help appreciated.

This sounds like a task for google and isnt related to hestia itself - first hit: https://stackoverflow.com/questions/15850845/request-exceeded-the-limit-of-10-internal-redirects-due-to-probable-configuratio

Probaly missing RewriteBase could be something to start.

Ok i figured it out. Unzipped a file through filemanager and it wasn’t extracted properly so I did it through SSH.

Hello tatagami, could you tell me how you installed mautic in hestia? I also want to use it but I do not know how it could be installed in hestia, if you would be very kind to tell me how to install it or provide me with a guide or link, I will appreciate it very much.

1 Like

Yes, please. Share a guide.

My mautic installation is a standard one’s. Just follow mautic documentation and you get it up and running in minutes :wink: