AUTHENTICATE PLAIN: Authentication failed

Community Support Mail
1

I have the following problem for some time now I was getting the error “login failure” when trying to login to webmail, but after a few attempts I was able to login, now in the latest updates it is no longer possible to login

In the roundcube logs I have the following error
IMAP Error: Login failed for [email protected] against localhost from XXX.XXX.XXX.XXX. AUTHENTICATE PLAIN: Authentication failed. in /var/lib/roundcube/program/lib/Roundcube/rcube_imap.php on line 211 (POST /?_task=login&_action=login)

A way that seems to solve and I set the email password again through the panel, but I have many email accounts

2

did you upgraded the os from minor to major version ?

3

no, i continue with the version of ubuntu 20.04 since when i installed hestiacp i only do hestiacp updates

I’m a little afraid to update the OS and have problems in hestia

4

hestia doesn’t reset the password on its own, you need to have some system admin look into it why this is happening.

3 Likes
5

I have the same problem. “Authentication failed.” But no reason given. Why can’t I reset the username and password, at least?