Bug or misconfig in email

Community Support Mail
1

Hi!
Today, I received a complaint from a customer regarding receiving a lot of spam emails. After investigating, I found that the emails were being sent from [email protected], an account that does not exist. I am unsure if there is any relation to the admin hestia account, but it definitely does not have an email account. SPF, DKIM and DMARC records are ok.

example
example3256×790 412 KB

Top 50 mail rejection reasons by message count

Messages Mail rejection reason
276 Rejected by non-SMTP ACL: Website of user is sending too many emails - rate overlimit = 200.4 / 1h
252 Rejected by non-SMTP ACL: Website of user is sending too many emails - rate overlimit = 200.3 / 1h
238 Rejected by non-SMTP ACL: Website of user is sending too many emails - rate overlimit = 200.7 / 1h
230 Rejected by non-SMTP ACL: Website of user is sending too many emails - rate overlimit = 200.5 / 1h
230 Rejected by non-SMTP ACL: Website of user is sending too many emails - rate overlimit = 200.6 / 1h
208 Rejected by non-SMTP ACL: Website of user is sending too many emails - rate overlimit = 200.2 / 1h
190 Rejected by non-SMTP ACL: Website of user is sending too many emails - rate overlimit = 200.8 / 1h
184 Rejected by non-SMTP ACL: Website of user admin is sending too many emails - rate overlimit = 200.3 / 1h
163 Rejected by non-SMTP ACL: Website of user admin is sending too many emails - rate overlimit = 200.1 / 1h
159 Rejected by non-SMTP ACL: Website of user admin is sending too many emails - rate overlimit = 200.6 / 1h
156 Rejected by non-SMTP ACL: Website of user admin is sending too many emails - rate overlimit = 200.7 / 1h
153 Rejected by non-SMTP ACL: Website of user admin is sending too many emails - rate overlimit = 200.2 / 1h
151 Rejected by non-SMTP ACL: Website of user admin is sending too many emails - rate overlimit = 200.5 / 1h
148 Rejected by non-SMTP ACL: Website of user admin is sending too many emails - rate overlimit = 200.4 / 1h
144 Rejected by non-SMTP ACL: Website of user admin is sending too many emails - rate overlimit = 200.8 / 1h
142 Rejected by non-SMTP ACL: Website of user is sending too many emails - rate overlimit = 200.9 / 1h
140 Rejected by non-SMTP ACL: Website of user is sending too many emails - rate overlimit = 200.1 / 1h
128 Rejected by non-SMTP ACL: Website of user is sending too many emails - rate overlimit = 200.0 / 1h
104 Rejected by non-SMTP ACL: Website of user admin is sending too many emails - rate overlimit = 200.9 / 1h
90 Rejected by non-SMTP ACL: Website of user admin is sending too many emails - rate overlimit = 200.0 / 1h
20 Rejected by non-SMTP ACL: Website of user is sending too many emails - rate overlimit = 201.0 / 1h
19 Rejected by non-SMTP ACL: Website of user admin is sending too many emails - rate overlimit = 201.0 / 1h

2

Mail are send over php mail function …

3

Hi Eris!
thanks for quick response.

Why are those emails not being blocked by the anti-spam filter even though they are sent over the PHP mail function?

4

Outgoing mail never check by the span filter at te moment:

Website of user admin is sending too many emails - rate overlimit = 200.0 / 1h

Check what website is active on this user and disable it and see what happens.

1 Like