Cannot FTP to second server with exact same settings

Hi there,

I have been using Hestia on a number of lightsail instances and it is working great. Lately, for some reason I simply cannot explain, I have two instances with identical Hestia installs (in fact, I actually cloned one to create the second one).

One of them, I can FTP using the main account user and their password using Filezilla using the Use explicit FTP over TLS if available.

The second one, I keep getting this error:

Status: Connecting to mydomain.com:21
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing of “/mydir/”…
Command: CWD /mydir/
Response: 250 Directory successfully changed.
Command: TYPE I
Response: 200 Switching to Binary mode.
Command: PASV
Error: GnuTLS error -15 in gnutls_record_recv: An unexpected TLS packet was received.
Error: Could not read from socket: ECONNABORTED - Connection aborted
Error: Disconnected from server
Error: Failed to retrieve directory listing

This is also happening with some other servers I have running Hestia, while others continue to work with no issue. The Firewalls are setup identically on all instances. I am completely lost as to what the issue could be.

A cursory review of initial web search results strongly suggests that you may want to confirm user permissions and home directory path configuration.

Maybe you can increase the verbosity of your FTP logs while you are troubleshooting to see if that helps you identify the underlying cause.