Can't access admin panel

Community Support System
1

Hi.

I have a server with Hestia installed for more than a year now, working without any problem… until today.

I have gone to enter the administrator panel with https://mydomain.com:8090 and I find an error in the browser: PR_CONNECT_RESET_ERROR

If I try to enter through the normal port https://mydomain.com the placeholder comes out correctly, and the rest of the webs work fine.

I have entered the server by ssh and from what I have read in the forum I have tried to update the certificate with:

v-update-host-certificate admin mydomain.com

But I get this error: Error:

ERROR: Restart of hestia failed.

Then I have tried to restart the hestia service and it gives me an error:

Job for hestia.service failed because the control process exited with error code.
See “systemctl status hestia.service” and “journalctl -xeu hestia.service” for details.

Running systemctl status hestia I get an error with this message:

Feb 04 23:09:17 mydomain.com systemd[1]: Starting hestia.service - LSB: starts the hestia control panel…
feb 04 23:09:17 mydomain.com hestia[23014]: Starting hestia-nginx: hestia-nginx
feb 04 23:09:17 mydomain.com hestia[23017]: nginx: [emerg] getpwnam(“hestiaweb”) failed in /usr/local/hestia/nginx/co>
feb 04 23:09:17 mydomain.com systemd[1]: hestia.service: Control process exited, code=exited, status=1/FAILURE
feb 04 23:09:17 mydomain.com systemd[1]: hestia.service: Failed with result ‘exit-code’.
feb 04 23:09:17 mydomain.com systemd[1]: Failed to start hestia.service - LSB: starts the hestia control panel.

What can I look at?

2

Hi, how about

systemctl status nginx
3

Active.

Loaded: loaded (/lib/systemd/system/nginx.service; enabled; preset: enabled)
Active: active (running) since Tue 2025-02-04 22:45:07 WET; 58min ago

I restarted the server an hour ago.

4

a status php put your own version?

systemctl status php8.2-fpm.service
5

Seems correct.

root@s ~ # systemctl status php8.2-fpm.service
● php8.2-fpm.service - The PHP 8.2 FastCGI Process Manager
Loaded: loaded (/lib/systemd/system/php8.2-fpm.service; enabled; preset: enabled)
Active: active (running) since Tue 2025-02-04 22:45:07 WET; 1h 46min ago
Docs: man:php-fpm8.2(8)
Process: 1107 ExecStartPost=/usr/lib/php/php-fpm-socket-helper install /run/php/php-fpm.sock /etc/php/8.2/fpm/pool.>
Main PID: 893 (php-fpm8.2)
Status: “Processes active: 0, idle: 1, Requests: 100, slow: 0, Traffic: 0req/sec”
Tasks: 1 (limit: 9249)
Memory: 179.8M
CPU: 18.958s
CGroup: /system.slice/php8.2-fpm.service
└─893 “php-fpm: master process (/etc/php/8.2/fpm/php-fpm.conf)”

6

Reading the forum I’ve tried to update hestia, but:

root@s ~ # v-update-sys-hestia-all
Error: hestia update failed
Error: hestia-nginx update failed
Error: hestia-php update failed

Some idea?

7

systemctl status hestia?

1 Like
8

I’ve tried to update Debian with:

apt update && apt upgrade

And, to my surprise, the system updated more than 200 packets and Hestia from 1.8.12 to 1.9.1

[ * ] Health check complete. Starting upgrade from 1.8.12 to 1.9.1…

Now all works well, but I understand that what has failed is the automatic update.

1 Like
9

basicly hestia auto update just triggers apt update for the related packages. So not sure what exactly failed, but as it works now, probaly not worth to do a deep check.

1 Like
10

I will check when the next versions notice arrives to make sure that the system actually does the update.

I have checked in the control panel and automatic updates are enabled.

Thanks for the help.

11

I have the same problem, and I can confirm that:
apt update && apt upgrade
It solves the problem and updates a lot of things in Debian, including Hestia itself.

2 Likes
12

We just released a new release that patches a few bugs…

13

After update to 1.9.2 i can’t login to control panel. any help? when i try to login and i introduce the user and pass, it go back to login index

LOG UPDATE IS:


=============================================================================
Hestia Control Panel Software Update Log
=============================================================================

OPERATING SYSTEM:      Ubuntu (22.04)
CURRENT VERSION:       1.9.1
NEW VERSION:           1.9.2
RELEASE BRANCH:        release
BUILD TYPE:            Production release

INSTALLER OPTIONS:
=============================================================================
Send email notification on upgrade complete:      true
Send installed log output to admin email:         false

=============================================================================
[ * ] Backing up existing templates and configuration files...
=============================================================================
[ ! ] Performing system health check before proceeding with installation...
[ * ] Health check complete. Starting upgrade from 1.9.1 to 1.9.2...
=============================================================================

[ - ] Now applying patches and updates for version v1.9.2...
[ ! ] Updating default web domain templates...
[ ! ] Updating default mail domain templates...
[ ! ] Updating default DNS zone templates...
[ * ] File Manager is up to date (7.12.0)...
[ * ] Roundcube is up to date (1.6.9)...
[ ! ] Update Hestia PHP dependencies...
[ * ] Updating Cloudflare IP Ranges for NGINX...
[ * ] phpMyAdmin is up to date (5.2.2)...
[ * ] Upgrading phppgadmin to version 7.14.6...
=============================================================================
Installation tasks complete, performing clean-up...
=============================================================================
[ * ] Rebuilding user accounts and domains, this may take a few minutes...
      - admin...
      - lionnermedia...
      - lionner...
[ * ] Restarting services...

=============================================================================
UPGRADE COMPLETE.
Please report any issues on GitHub:
https://github.com/hestiacp/hestiacp/issues
=============================================================================
14

try Auto update fails to load the panel-URGENT - #8 by Raphael

15

same problem. i think to reinstall the panel… but i will lose everything

16

Yesterday, the system upgraded to 1.9.2 automatically.