Can't get hestiacp up and running

Community Support General Questions
1

installed HestiaCP in May 2024, now I needed to go into the control panel and found that it just doesn’t work.

I connected via ssh and entered the command: service hestia start and I see the following:

root@host:~# journalctl -xeu hestia.service
░░
░░░ The job ID is 1153929 and the job result is fail.
Apr 04 22:37:37 host.mydomain.com systemd[1]: Starting hestia.service - LSB: starts the hestia control>
░░ Subject: Startup job for hestia.service block started
░░ Defined: systemd
░░ Support: https://www.debian.org/support
░░
░░ The startup job for the hestia.service block has started.
░░
░░░ The job ID is 1153997.
Apr 04 22:37:37 host.mydomain.com hestia[3755983]: Running hestia-nginx: hestia-nginx
Apr 04 22:37:37 host.mydomain.com hestia[3755986]: nginx: [emerg] getpwnam(“hestiaweb”) failed in /usr>
Apr 04 22:37:37 host.mydomain.com systemd[1]: hestia.service: Management process completed, code=exited, sta>
░░ Subject: Management process complete
░░ Defined: systemd
░░ Support: https://www.debian.org/support
░░
░░░ The ExecStart= process belonging to the hestia.service unit has terminated.
░░
░░░ The process termination code is 'exited' and the termination status is 1.
Apr 04 22:37:37 host.MYDOMAIN.COM systemd[1]: hestia.service: Failed with result 'exit-code'.
░░ Subject: Device failure
░░ Defined: systemd
░░ Support: https://www.debian.org/support
Failed to start hestia.service - LSB: starts the hestia >
░░ Subject: A start job for unit hestia.service has failed
░░ Defined-By: systemd
░░ Support: https://www.debian.org/support
░░
░░ A start job for unit hestia.service has finished with a failure.
░░
░░ The job identifier is 1153997 and the job result is failed.

What am I supposed to do? Thanks

2

hestia-nginx can’t start because the new user hestiaweb doesn’t exist. Looks like some upgrade failed.

Try this:

apt update
apt full-upgrade -y
apt remove hestia-nginx hestia-php
apt install bubblewrap
apt install --reinstall hestia
apt install hestia-nginx hestia-php
v-add-sys-dependencies
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