Cant't Login to hestia

Hi! how are you? I can’t login to the admin panel since some hours and I don’t know why

I populate username and password correctly and take me back to login form again with no error message

These are steps I’ve tried

  1. Reset password clicking on “Reset password” option in login form, I received the code correcty and set new password but then nothing change
  2. I set a new password through CLI using v-change-user-password admin “newpassword”
  3. I also try creating a new user v-add-user admin2 “password” “email” but when I try to login I experience the same issue
  4. I’ve looked for in some logs like /var/log/hestia but I couldn’t find something relevant, these are the last lines

error.log
2021-12-18 19:01:51 v-list-user ‘’ ‘json’ [Error 3]
2021-12-18 19:02:29 v-list-user ‘json’ [Error 3]
2021-12-18 19:02:29 v-list-user ‘’ ‘json’ [Error 3]
2021-12-18 19:02:56 v-list-user ‘json’ [Error 3]
2021-12-18 19:02:56 v-list-user ‘’ ‘json’ [Error 3]
2021-12-18 19:03:54 v-delete-firewall-ban ‘59.91.214.187’ ‘RECIDIVE’ [Error 11]
2021-12-18 19:05:01 v-backup-user ‘admin’ ‘yes’ [Error 11]
2021-12-18 19:10:01 v-backup-user ‘admin’ ‘yes’ [Error 11]
2021-12-18 19:15:02 v-backup-user ‘admin’ ‘yes’ [Error 11]

auth.log (here it seems login was succesfully)
2021-12-18 18:47:34 admin 186.158.130.165 successfully logged in
2021-12-18 18:56:09 admin2 186.158.130.165 successfully logged in
2021-12-18 18:57:50 admin2 186.158.130.165 successfully logged in
2021-12-18 19:01:50 admin2 200.114.212.174 successfully logged in
2021-12-18 19:01:58 admin 200.114.212.174 failed to login
2021-12-18 19:02:29 admin 200.114.212.174 successfully logged in
2021-12-18 19:02:56 admin 181.84.166.52 successfully logged in

What could I do?

Thanks!

I’ve found that command v-list-sys-db-status result in no answer but I try the same in a different hestiacp installation and it should return some values.

I guess it could be related

v-list-sys-web-status result in nothing response too

Thanks to this article Admin login problem after automatic upgrade to 1.4.1 - #8 by hestiacp-test I could discover that this file /usr/local/hestia/conf/hestia.conf was empty

I copied data from a different installation and works, I don’t know why this ocurrs but well.

Thanks!

I’ve found out that there are some data missed here despite of working well. Is there some way to fix it?

All data used for this screen is mostly stored in /usr/local/hestia/conf/hestia.conf as it was empty it is probally the issue.

In /usr/local/hestia/conf/default/ should contain a backup file

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.