Client logs not working (no such file or directory)

I have a problem in where the client is unable to access the server log (accesslog) of their website.
In the directory /home/[USER]/web/[DOMAIN]/logs there is a symlink to /var/log/apache2/domains/[DOMAIN].log. Where [USER] is the clients username, and [DOMAIN] is the clients domainname.

When the client accesses the symlinked logfile through the home folder, it returns a error “No such file or directory”.
According to a directory listing in /var/log/apache2/domains all logfiles are owned by their respective user. So this shoulnt be a problem.