Created FTP account -- can't connect

Community Support FTP
1

The FTP account I created for my user in the control panel doesn’t allow me to connect via SFTP, only FTP?

Error:

Authentication log (see session log for details):
Using username “ro_test”.

Authentication failed.

2

would be helpfull. as well as os and hestia version.

3

Debian 10 and hestia 1.2.3.

4

And the contents of the log

Are you able to Login via FTP via the user (“ro”)

5

**. 2020-08-13 02:19:50.200 Sent password
. 2020-08-13 02:19:50.238 Access granted
. 2020-08-13 02:19:50.239 Opening main session channel
. 2020-08-13 02:19:50.268 Network error: Software caused connection abort

  • 2020-08-13 02:19:50.319 (EFatal) Network error: Software caused connection abort
  • 2020-08-13 02:19:50.319 Authentication log (see session log for details):
  • 2020-08-13 02:19:50.319 Using username “ro_test”.
  • 2020-08-13 02:19:50.319
  • 2020-08-13 02:19:50.319 Authentication failed.**

It seems hestia is blocking me.

6

Do you use the “additional ftp user function” of edit web and try to login with this user?

7

Yes I do.

8

Are you able to login with you main account via ftp?

9

Yes. I read somewhere that using main account is a security risk so I disabled it.

/char

10

Using “RO” as ftp is fine. (Even beter to use sftp as this is more secure)

But even then this doesn’t solve the issue… Just tried on a local dev server and I had no issues…

You shouldn’t use admin for any non administrative tasks.

11

RO is just a regular user. It’s not admin. The ro_test user is for a subdomain, and you are right, it should work.

12

Please check the server log file to see the error or warning related information which can provide the root cause of the issue.