Error 500 when accessing webmail after updating to 1.9.*

Corianito · February 6, 2025, 8:46am

Hi!

I’m having trouble accessing webmail; I get a 500 error. It’s an NGINX-only server. However, this doesn’t happen on other servers… Do you know where I can look for clues about the issue?

Best regards!

eris · February 6, 2025, 10:37am

Check /var/log/nginx/domains/webmail.domain.error.log

Corianito · February 6, 2025, 10:54am

***** - - [06/Feb/2025:11:11:47 +0100] “GET / HTTP/1.1” 502 2869 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36”
***** - - [06/Feb/2025:11:50:35 +0100] “GET / HTTP/1.1” 502 2869 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36”
***** - - [06/Feb/2025:11:50:37 +0100] “GET / HTTP/1.1” 502 2869 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36”

I just realized that it’s not happening on all domains on the server, it seems to be only on this one.

eris · February 6, 2025, 1:49pm

That is the access log domain.log not not the error.log … domain.error.log…

deco · February 6, 2025, 4:12pm

running the following command did the trick for me:

v-update-sys-hestia-git hestiacp main install

JvwComputing · February 9, 2025, 9:34am

Thanks, this worked for me too.

alfonsu · February 10, 2025, 7:15pm

Hi, I have the same error 500 but it’s on my panel subdomain, so I cannot access my panel. I run the command you mentioned but I got this error message.

Installing packages...
(Reading database ... 155399 files and directories currently installed.)
Preparing to unpack .../deb//hestia_1.9.3_arm64.deb ...
Unpacking hestia (1.9.3) over (1.6.8) ...
dpkg: dependency problems prevent configuration of hestia:
 hestia depends on bubblewrap; however:
  Package bubblewrap is not installed.
 hestia depends on at; however:
  Package at is not installed.

dpkg: error processing package hestia (--install):
 dependency problems - leaving unconfigured
Errors were encountered while processing:
 hestia

What can I do?

Raphael · February 10, 2025, 7:17pm

apt install bubblewrap
apt install -f

alfonsu · February 10, 2025, 7:52pm

I achieve install the new version applying those commands. But, I still have the same 500 error in my panel subdomain.

What can I do?

eris · February 10, 2025, 8:56pm

Check your logs

alfonsu · February 10, 2025, 9:51pm

Fixed it. I just run apt upgrade. Thank you.

system · March 12, 2025, 9:52pm

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