Exim email stuck on queued as and not delivered

Community Support
1

Hi,

I really need some help here as I can’t understand what’s going on, and before pointing the finger against the recipient email services I want to be sure I am not missing anything.

I’ve set my cloud instance and Hestia as mail server. Mails are being sent properly (although due to the new IP my reputation is bad, even if it’s not in a black list) anyway, a specific email address isn’t receiving the emails although I see this in my exim logs:

2024-06-05 13:58:40 1sEr9z-00G1Sg-K5 => [email protected] R=dnslookup T=remote_smtp H=add.nocrm.io [123.123.123.123] K C="250 2.0.0 Ok: 1729 bytes queued as 4733D276325"

2024-06-05 13:58:44 1sEr9z-00G1Sg-K5 => [email protected] R=dnslookup T=remote_smtp H=smtp.secureserver.net [112.112.112.112] X=TLS1.2:ECDHE_X25519__RSA_PSS_RSAE_SHA256__AES_256_GCM:256 CV=yes C="250 2.0.0 ErA0sktwtc6kn - ErA0sktwtc6knErA2s1brR mail accepted for delivery"
2024-06-05 13:58:44 1sEr9z-00G1Sg-K5 Completed

This email is sent to the something1 address with in copy the something2 address, the latter receives the email okay but the first is just show the mail as added in queue. If I check the local mail queue no email is there then.

Is this message stuck in the queue into the recipient mail service?

Regards

2

Both mails were received by the external mail servers, maybe you are confused because of the queued message but you shouldn’t worry about that message, you received a 250 status so the mail was delivered. Another thing is whether the mail was marked as spam, discarded, etc. but that is something you can’t know once the mail has been accepted and it didn’t bounce.

3

Okay so if they say that they didn’t receive it I can only invite them to speak with their mail provider, right?

Also I’ve looked in previous threads if there was a web interface for Exim that I could use with Hestia but from what I got this isn’t something possible, has anything changed?

Thank you for your quick reply @sahsanu, you are always there to help a noob like me, while I must admit that the product is great, you are definitely one of the reason why I’m using HestiaCP :smile:

1 Like
4

Right, indeed you can give them the message id assigned by their mail provider to the delivered mail ( 4733D276325)

If you mean a web interface to manage queue, logs, remove mails, retry queued mails, view frozen mails, etc. from Exim… as far as I know there isn’t anything like that.

I really appreciate your kind words :smiling_face:

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