Ezyonlinetools.com is currently unable to handle this request

Community Support
1

Hello Everyone,
I am using hestia panel and my using Ubuntu 20.04
I have install atoz seo tools. But below two link is not working on this server:

When I am trying to use this tools by clicking on Submit button. Then the problem happens. It says:
# This page isn’t working

ezyonlinetools is currently unable to handle this request.

HTTP ERROR 500

I have seen this script is working on cpanel website perfectly.
Could you please help me to fixed this problem??

Advance Thanks.

2

Check your logs

3

@eris , I am new on hestia panel.
Could you please tell me, How to check logs?

4

/home/user/web/domain.com/logs

5

@eris ,
Could you please check this?

3
3784×117 33 KB

6

How can I check that logs?

7

@eris ,

Could you please check this screenshot?

4
41896×360 244 KB

root@webhost:/home/ezyonlinetools/web/ezyonlinetools.com/logs# cat ezyonlinetools.com.error.log
[Tue Jan 17 09:12:26.208978 2023] [autoindex:error] [pid 25468:tid 139958004696832] [client 179.43.169.181:0] AH01276: Cannot serve directory /home/ezyonlinetools/web/ezyonlinetools.com/public_html/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive
[Tue Jan 17 09:13:18.683486 2023] [autoindex:error] [pid 25467:tid 139957834323712] [client 179.43.169.181:0] AH01276: Cannot serve directory /home/ezyonlinetools/web/ezyonlinetools.com/public_html/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive
[Tue Jan 17 09:14:25.619840 2023] [autoindex:error] [pid 25467:tid 139957825931008] [client 179.43.169.181:0] AH01276: Cannot serve directory /home/ezyonlinetools/web/ezyonlinetools.com/public_html/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive
[Tue Jan 17 09:14:30.969998 2023] [autoindex:error] [pid 25467:tid 139957750396672] [client 158.177.164.22:0] AH01276: Cannot serve directory /home/ezyonlinetools/web/ezyonlinetools.com/public_html/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive

8

Hello, Is there anyone to help me???

9

When sharing logs it is helpful to place three backticks ``` alone on the line before and after the log to make it use </> Preformatted text. Avoid screeshots of text. They are difficult to read.

3 Likes
10

People here are volunteering to help you. They will respond when they want and can. “bumping” your request can be considered rude.

Please do not posts images. If you post the messages as text, they can be found by the search-engine and helping others who might be looking for the same or similar messages.

Having said that, the error is crystal clear: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found.
You need to have such a file in your website.

This is not an error of hestia, it is a message from apache. Also have a look at Please read this, before you start!

3 Likes
11

No of the errors are any thing to do with your 500 message…

12

Thanks for your information.

13

@eris ,

Could you please tell me, How can I solve this?

14

Exactly THIS, we expect that you know how to open and read log files. If you don’t know how to do that, please use a shared webhosting service or you need to find someone, which helps you running it. Just that there is a youtube video showing to setup a “free” webserver using hestia and oracle means, that it is the right solution for you.

15

Thanks everyone.
I have switched hestia panel to aaPanel. So no more information is not needed.

2 Likes