Hello,
I have tried all the solutions that you have posted on the forum. I am giving my dev the IP of my panel but the FTP account says “invalid username and password” everytime he tries to login. I also tried using Filezilla. Here I am getting the following message the whole time:
I hope someone is able to help me with this.
What OS and what user made do connect
user or user_xxx
My own OS is Windows 10 and the FTP account looks like this :
the OS of my VPS is UBUNTU if you asked about that
And so on…
Firewall of what? and basically Im new to this so could tell me where to find the var/log/auth.log?
Firewall of your server or provider …
Check your provider if they have a firewall…
Also check /var/log/auth.log and see for any failed login via ftp
where do I find the /var/log/auth.log? Can you tell me the steps that I need to take in the panel?
I dont know how I am asking hestia relatd questions here? You asked me to check firewall I did.
We except some basic system knowledge from our users. This has nothing to do with Hestia but with basic debugging skill.
If you can’t run tail -f -s0.1 /var/log/auth.log via your terminal / ssh / vnc / what every you use. It is a skill level issue…
Should I post what I see after running the command here?
go File —> Site Manager —> General —> Encryption: Only use plain FTP
try this solution!
