FTP error cannot access

Community Support Install & Set-Up
1

I installed the latest version hestiacp and failed to access FTP via port 21.

<<<  200 Switching to ASCII mode.
>>>  PASV
<<<  500 OOPS: invalid pasv_address
>>>  CWD /
Error EElFTPSUnacceptedReplyError: Unaccepted server reply code 500 to command PASV
2

Did you check whether range of TCP ports 12000-12100 are open in Hestia AND in the firewall used by your hosting provider (if it provides one)?

3

If the range of ports is open in both, Hestia and your provider and you can’t connect, add this directive pasv_addr_resolve=YES to /etc/vsftpd.conf file and once done, restart the service systemctl restart vsftpd and try again.