FTP to server not working

[Clive]

I have created an additional FTP user but when I try to connect using fillezilla it does not work.
I have also tried to connect to the user and that is the same. I am using Oracle OCI which is ubuntu.
the output from filezilla is

Status:	Connection established, waiting for welcome message…
Status:	Initializing TLS…
Status:	TLS connection established.
Status:	Logged in
Status:	Retrieving directory listing…
Command:	PWD
Response:	257 / is the current directory
Command:	TYPE I
Response:	200 Switching to Binary mode.
Command:	PASV
Response:	227 Entering Passive Mode (92,40,160,97,47,49).
Command:	LIST
Error:	Connection timed out after 20 seconds of inactivity
Error:	Failed to retrieve directory listing
Status:	Disconnected from server

Any Ideas please ?

[Felix]

I believe your provider is blocking ports, or your firewall rules are not correct…

[Clive]

Hi, I use filezilla from my PC for other sites so my firewall is OK and on the server I can FTP using ubuntu as the user and my private key. it is just the Hestia users I cannot connect to.

[eris]

You are using sftp then.

For additional ftp accounts it is ftp…

[Clive]

Only Sftp for the ubuntu account, for the additional I am using ftp, but I have tried all sorts, pasv and not and every combination I can find.

[eris]

Make sure port 21 and port 12000 to 12100 are also open.

[Clive]

Thanks eris, those ports are open, I was asked by the Oracle team to add a line in the VSFTPD file
"pasv_address=x.x.x.x my ip address, I realized overnight that my IP may have changed, I updated it this morning, I now get
The data connection could not be established: ECONNREFUSED - Connection refused by server
in filezilla.

[Clive]

OK I have it working, I was putting my IP in the VSFTPD file and it should have been the external IP of the server