Hestia CP Suddenly not accessible via browser

[EdwardC]

Hello, I was having a good day until… my Hestia Control Panel which was 100% accessible yesterday is suddenly not accessible. ERR_CONNECTION_REFUSED
DNS looks ok.

Fortunately I do have SSH access.

Can someone please tell me where to start poking around in logs etc to try and get me back up and running?

Hestia 1.8.11 is/was version. Ubuntu 22.04 LTS.

Thank you,
Edward

[sahsanu]

Hi @EdwardC,

Check that Hestia is up and running and listening on the right port (by default 8083):

systemctl status hestia --no-pager -l
lsof -Pn +c0 -i:8083 -sTCP:LISTEN

Check the firewall rules:

v-list-firewall

And check whether you banned yourself:

v-list-firewall-ban

[EdwardC]

Hi @sahsanu, thank you for replying.

systemctl status hestia --no-pager -l

● hestia.service - LSB: starts the hestia control panel
     Loaded: loaded (/etc/init.d/hestia; generated)
     Active: active (running) since Fri 2024-07-12 14:03:27 AEST; 1h 11min ago
       Docs: man:systemd-sysv-generator(8)
    Process: 9331 ExecStart=/etc/init.d/hestia start (code=exited, status=0/SUCCESS)
      Tasks: 3 (limit: 2219)
     Memory: 23.0M
        CPU: 987ms
     CGroup: /system.slice/hestia.service
             ├─9414 "nginx: master process /usr/local/hestia/nginx/sbin/hestia-nginx"
             ├─9418 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""
             └─9472 "php-fpm: master process (/usr/local/hestia/php/etc/php-fpm.conf)"

Jul 12 14:03:27 hcp.shopmyapps.com hestia[9331]:    ...done.
Jul 12 14:03:27 hcp.shopmyapps.com systemd[1]: Started LSB: starts the hestia control panel.
Jul 12 15:06:50 hcp.shopmyapps.com sudo[20257]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Jul 12 15:06:50 hcp.shopmyapps.com sudo[20257]: pam_unix(sudo:session): session closed for user root
Jul 12 15:06:50 hcp.shopmyapps.com sudo[20270]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Jul 12 15:06:50 hcp.shopmyapps.com sudo[20270]: pam_unix(sudo:session): session closed for user root
Jul 12 15:06:50 hcp.shopmyapps.com sudo[20283]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Jul 12 15:06:50 hcp.shopmyapps.com sudo[20283]: pam_unix(sudo:session): session closed for user root
Jul 12 15:06:50 hcp.shopmyapps.com sudo[20296]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Jul 12 15:06:50 hcp.shopmyapps.com sudo[20296]: pam_unix(sudo:session): session closed for user root

lsof -Pn +c0 -i:8083 -sTCP:LISTEN

no output

Ah! Firewall is missing port 8083. I cant remember the v command to add that?

[sahsanu]

You are not using port 8083, you are using port 7771 and I can see the login page to your Hestia Control Panel.

[EdwardC]

Thank you my friend. All is well with the world.