Hestia wont recognise login details

Hi all - just tried to insatll hestia for the first time (on an ubuntu instance of oracle VM) but when trying to log in it does not recognise the login details and after 3 or 4 tries seems to become unresponsive to the browser

this is the error log:

v-add-user-sftp-jail v-add-user-sftp-jail ‘syslog’ ‘no’ [Error 3]2022-11-01 15>
2022-11-01 15:30:08 v-add-user-sftp-jail ‘syslog’ ‘no’ [Error 3]
2022-11-01 15:31:02 v-list-web-domain ‘admin’ ‘website address’ ‘plain’ [>
2022-11-01 15:31:02 v-list-web-domain ‘admin’ ‘website address’ ‘plain’ [>
2022-11-01 15:31:02 v-add-web-domain ‘admin’ ‘website address’ [Error 2]
2022-11-01 15:32:15 v-list-dns-records ‘admin’ ‘website address’ [Error 3]
2022-11-01 15:32:22 v-restart-service ‘nginx’ ‘’ [Error 20]
2022-11-01 15:32:32 v-list-dns-records ‘admin’ ‘website address’ [Error 3]
2022-11-01 15:32:33 v-add-letsencrypt-domain ‘admin’ ‘website address’ [E>
2022-11-01 15:32:33 v-add-letsencrypt-host [Error 19]
2022-11-01 15:33:03 v-add-user-sftp-jail ‘syslog’ ‘no’ [Error 3]
2022-11-01 15:33:03 v-add-user-sftp-jail ‘syslog’ ‘no’ [Error 3]
2022-11-01 15:38:27 v-add-user-sftp-jail ‘syslog’ ‘no’ [Error 3]
2022-11-01 15:38:27 v-add-user-sftp-jail ‘syslog’ ‘no’ [Error 3]

The irresponsiveness is due to the fact that you have been banned by fail2ban

If your password contains special chars such as / - * ? # ’ or " be careful because that might be the problem. The password stored in hestiaCP is not the password you typed.

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HI and thank you for the reply

my password indeed has exclamation marks - not sure what you mean by the “one stored in hespiaCP” - it is the one i included in the "bash hst-install.sh " command under --password

what is Fail2Ban? how long is the ban? until reboot? sorry but am a newbie so not sure how this works…

whats the best thing for me to do now? change password or do i need to reinstall the server?

/usr/local/hestia/bin/v-change-user-password admin ‘new password’

So it will change to ‘new password’

Fail2ban bans for 15 min

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thank you both for the help - all sorted now

I mean that if your password is: Abcd!!¿

Maybe hestiaCP has stored Abcd¿

Fail2ban is a security system that reads many system logs and bans the IP address of those who fail to authenticate (among other things).

One of those logs is the one that the panel writes for the failed login attempts to the panel.

The ban time can be configured in the panel under the server options.

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