Hello, I’ve been using this platform for a while and it used to work well, but recently my official website has stopped working and I keep getting an error message…sometimes it works very slowly. www.clicktn.com [Screenshot_2025-11-09-18-28-58-293_com.android.chrome] Although I use a server Orac…

[image] Hatem: Unfortunately, the website is no longer working. Right now only the port 22 is open. I’ve sent a private message.

Hi @ClickTN , Right now your server is showing a 504 gateway error. That usually means Apache or PHP-FPM is down or not working as expected. Show the output of these commands: systemctl restart nginx systemctl restart apache2 systemctl status nginx --no-pager -l systemctl status apache2 --no-page…

Thank you for your response, but the problem is with the server. The system works for a while, then reverts to error 500. I’ve tried restarting it several times, but to no avail. Thank you for your response, but the problem is with the server. The system works for a while, then reverts to error 500.…

Ok, if it works for a while, check the log to know what happens when it gives error 5xx. The log should be here: /var/log/apache2/domains/clicktn.com.error.log

[image] sahsanu: systemctl status apache2 --no-pager -l [Capture d'écran 2025-11-09 203110]

[Capture d'écran 2025-11-09 203153]

[image] sahsanu: /var/log/apache2/domains/clicktn.com.error.log root@hcp:/home/ubuntu# /var/log/apache2/domains/clicktn.com.error.log bash: /var/log/apache2/domains/clicktn.com.error.log: Permission denied

Status for both, nginx and apache2 is ok. [image] Hatem: bash: /var/log/apache2/domains/clicktn.com.error.log: Permission denied You can’t execute a log, you must read it. Reproduce the 5xx error and just after that: tail -n50 /var/log/apache2/domains/clicktn.com.error.log

It looks like Apache2 is having issues, maybe because it was updated and the configuration files were overwritten. Show the output of these commands (as root): lsof -Pn +c0 -i:8080,8443 -sTCP:LISTEN grep -rE '^Include' /etc/apache2/ ls -la /etc/apache2/ ls -la /etc/apache2/conf.d/

Hi, there is another theory, see if the template is selected in the panel itself, for example php8. 3 or it is by default, if by default you put the version with 8.3 or 8.2 that you have.

I have a problem opening my website

Raphael November 10, 2025, 6:57pm 16