Incoming Email Not Working on Mobile (Outgoing SMTP Works Fine)

Community Support Mail
1

Hello,

First of all, I would like to extend my congratulations and appreciation for the excellent work you are doing. Your dedication and support for the community are truly commendable.

I am reaching out because I am experiencing an issue with configuring my email on my phone, and I would greatly appreciate your assistance.

For outgoing mail, I am using an external SMTP service, and I am able to send emails from my phone without any problems. The issue I am facing is with incoming mail. I am unable to properly configure the incoming server (IMAP/POP), as emails are not syncing on my phone.

Meanwhile, everything works perfectly on Outlook (desktop) and through the browser — both sending and receiving emails function without any issues.

I would be very grateful if you could guide me on which parameters I should verify or if there is any specific configuration required for the incoming server.

Thank you in advance for your time and support.

2

Hi,

How did you configure the IMAP settings on your mobile phone?

In these cases, having the actual domain name is very helpful, so we can check whether you configured your DNS properly.

3

I’ll assume that your domain is the same one you’re using in your profile.

I don’t see any obvious issues. Your DNS records look correct and your IMAP server (Dovecot) is serving the proper certificate.

Please double check that you’re using the correct settings on your mobile phone (I’ll use example.com as the base domain):

IMAP Server: mail.example.com
IMAP Port: 993 (SSL/TLS) or 143 (STARTTLS)
User name: [email protected]
Password: TheRightOne :P

Also, please check whether your server is blocking the public IP address used by your phone. You can verify this from the Web UI or from the command line using v-list-firewall-ban.

2 Likes
4

Thank you very much for your response.

After looking into the issue more carefully, it turned out to be the latter — my public IP address had been added to the blacklist.

Everything is working properly now after resolving that.

I truly appreciate your guidance and support.

2 Likes