Internal Error on roundcube login + not sending mails

Community Support
1

Hello, after installing hestia, creating domain, mails I can not login to roundcube with webmail.server.ip link. I`m getting this error:

# Oops... something went wrong!

An internal error has occurred. Your request cannot be processed at this time.

For administrators: Please check the application and/or server error logs for more information.

I am only receiving mails, and cant send them, they just doesnt arrive. Btw I can login from roundcube.server link.
Port 25 is open:

root@sls7:~# telnet ASPMX.L.GOOGLE.COM 25
Trying 2a00:1450:4010:c0f::1a…
Connected to ASPMX.l.google.com.
Escape character is ‘^]’.
220 mx.google.com ESMTP 2adb3069b0e04-52ed25719c1si887834e87.522 - gsmtp

2

Regarding roundcube, follow the steps in this post

Regarding not sending mails, you should check exim log /var/log/exim4/mainlog

3

Why they could be frozen?

root@sls7:~# tail /var/log/exim4/mainlog                                                          
2024-07-14 19:38:57 Start queue run: pid=20820                                                    
2024-07-14 19:38:57 1sSxvw-000Mbn-CB Message is frozen                                            
2024-07-14 19:38:57 1sSy8A-0005l1-FP Message is frozen                                            
2024-07-14 19:38:57 1sSy1Q-0001ek-27 Message is frozen                                            
2024-07-14 19:38:57 End queue run: pid=20820                                                      
2024-07-14 20:08:57 Start queue run: pid=23692                                                    
2024-07-14 20:08:57 1sSxvw-000Mbn-CB Message is frozen                                            
2024-07-14 20:08:57 1sSy8A-0005l1-FP Message is frozen                                            
2024-07-14 20:08:57 1sSy1Q-0001ek-27 Message is frozen                                            
2024-07-14 20:08:57 End queue run: pid=23692
4

You should view the complete log to know the reason.

exigrep 1sSy1Q-0001ek-27 /var/log/exim4/mainlog*

Or try to send a new mail and check the log.

5

Now after every email send try I see tls connection problem, is it bug too?

024-07-14 20:59:01 1sT3Uz-0004ZN-65 <= [email protected] H=localhost (webmail.domain.com) [127.0.0.1] P=esmtpa A=dovecot_login:[email protected]=531 [email protected]                                                                                                
2024-07-14 20:59:01 1sT3Uz-0004ZN-65 H=gmail-smtp-in.l.google.com [64.233.161.26] TLS error on connection (recv): The TLS connection was non-properly terminated.                                                                                                                         
2024-07-14 20:59:01 1sT3Uz-0004ZN-65 => [email protected] R=dnslookup T=remote_smtp H=gmail-smtp-in.l.google.com [64.233.161.26] X=TLS1.3:ECDHE_X25519__ECDSA_SECP256R1_SHA256__AES_256_GCM:256 CV=yes K C="250 2.0.0 OK 2adb3069b0e04-52ed252d200si890265e87.178 - gsmtp"         
2024-07-14 20:59:01 1sT3Uz-0004ZN-65 Completed
6

You can ignore that TLS error message, it is because the way gmail closes the connection. Anyway, that message was delivered correctly to gmail.

7

Thank you so much, Roundcub fix worked too. Now I`ve tried to send to my email and saw it went so SPAM folder, gonna try to fix that. You saved me :slight_smile:

1 Like
8

You are welcome :wink:

You should double check that you have the right spf and dmarc records for your domain, also, activate dkim and create the right records for it-

1 Like
9

Gonna check that, thanks!

1 Like
10

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