Hello
i have problem with a username example: admin1 …. in this username all websites which is using php 8.4 its showing error …Internal Server Error
Oops! Something went wrong…. Error Code: 500 … only in this user.. other users working fine. on php 8.4 … please help me to fix … how to solve this issue
we need to rebuild this username or where is miss-config
how to solve this problem please help urgent need to fix this my all websites are down because of this issue
thank you
error log
[Mon Mar 23 21:14:29.885022 2026] [proxy:error] [pid 6971:tid 6991] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /run/php/php8.4-fpm-domain.com.sock\r (localhost:8000) failed
[Mon Mar 23 21:14:29.885058 2026] [proxy_fcgi:error] [pid 6971:tid 6991] [client 3.230.253.54:0] AH01079: failed to make connection to backend: localhost
[Mon Mar 23 21:14:39.921893 2026] [proxy:error] [pid 6970:tid 7019] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /run/php/php8.4-fpm-domain.com.sock\r (localhost:8000) failed
[Mon Mar 23 21:14:39.921945 2026] [proxy_fcgi:error] [pid 6970:tid 7019] [client 44.205.208.84:0] AH01079: failed to make connection to backend: localhost
Hi,
Show the output of these commands (replace example.com with the actual domain):
dpkg -l | grep php8.4
systemctl status php8.4-fpm --no-pager -l
cat /etc/php/8.4/fpm/pool.d/example.com.conf
ls -l /run/php/ | grep php8.4
root@vmi2444:\~# dpkg -l | grep php8.4
ii php8.4-apcu 5.1.26-1+ubuntu22.04.1+deb.sury.org+1 amd64 APC User Cache for PHP
ii php8.4-bcmath 8.4.11-1+ubuntu22.04.1+deb.sury.org+1 amd64 Bcmath module for PHP
ii php8.4-bz2 8.4.11-1+ubuntu22.04.1+deb.sury.org+1 amd64 bzip2 module for PHP
ii php8.4-cli 8.4.11-1+ubuntu22.04.1+deb.sury.org+1 amd64 command-line interpreter for the PHP scripting language
ii php8.4-common 8.4.11-1+ubuntu22.04.1+deb.sury.org+1 amd64 documentation, examples and common module for PHP
ii php8.4-curl 8.4.11-1+ubuntu22.04.1+deb.sury.org+1 amd64 CURL module for PHP
ii php8.4-fpm 8.4.11-1+ubuntu22.04.1+deb.sury.org+1 amd64 server-side, HTML-embedded scripting language (FPM-CGI binary)
ii php8.4-gd 8.4.11-1+ubuntu22.04.1+deb.sury.org+1 amd64 GD module for PHP
ii php8.4-imagick 3.8.0-1+ubuntu22.04.1+deb.sury.org+1 amd64 Provides a wrapper to the ImageMagick library
ii php8.4-imap 3:1.0.3-1+ubuntu22.04.1+deb.sury.org+1 amd64 This package provides the IMAP module(s) for PHP
ii php8.4-intl 8.4.11-1+ubuntu22.04.1+deb.sury.org+1 amd64 Internationalisation module for PHP
ii php8.4-ldap 8.4.11-1+ubuntu22.04.1+deb.sury.org+1 amd64 LDAP module for PHP
ii php8.4-mbstring 8.4.11-1+ubuntu22.04.1+deb.sury.org+1 amd64 MBSTRING module for PHP
ii php8.4-mysql 8.4.11-1+ubuntu22.04.1+deb.sury.org+1 amd64 MySQL module for PHP
ii php8.4-opcache 8.4.11-1+ubuntu22.04.1+deb.sury.org+1 amd64 Zend OpCache module for PHP
ii php8.4-pspell 3:1.0.1-3+ubuntu22.04.1+deb.sury.org+1 amd64 This package provides the pspell module(s) for PHP
ii php8.4-readline 8.4.11-1+ubuntu22.04.1+deb.sury.org+1 amd64 readline module for PHP
ii php8.4-soap 8.4.11-1+ubuntu22.04.1+deb.sury.org+1 amd64 SOAP module for PHP
ii php8.4-xml 8.4.11-1+ubuntu22.04.1+deb.sury.org+1 amd64 DOM, SimpleXML, XML, and XSL module for PHP
ii php8.4-zip 8.4.11-1+ubuntu22.04.1+deb.sury.org+1 amd64 Zip module for PHP
root@vmi2444:\~# systemctl status php8.4-fpm --no-pager -l
● php8.4-fpm.service - The PHP 8.4 FastCGI Process Manager
Loaded: loaded (/lib/systemd/system/php8.4-fpm.service; enabled; vendor preset: enabled)
Active: active (running) since Tue 2026-03-24 05:26:56 CET; 14min ago
Docs: man:php-fpm8.4(8)
Process: 836 ExecStartPost=/usr/lib/php/php-fpm-socket-helper install /run/php/php-fpm.sock /etc/php/8.4/fpm/pool.d/www.conf 84 (code=exited, status=0/SUCCESS)
Process: 14776 ExecReload=/bin/kill -USR2 $MAINPID (code=exited, status=0/SUCCESS)
Main PID: 598 (php-fpm8.4)
Status: “Processes active: 0, idle: 0, Requests: 169, slow: 0, Traffic: 0.00req/sec”
Tasks: 2 (limit: 28741)
Memory: 603.4M
CPU: 5min 44.859s
CGroup: /system.slice/php8.4-fpm.service
├─ 598 “php-fpm: master process (/etc/php/8.4/fpm/php-fpm.conf)” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “”
└─21607 “php-fpm: pool getflix.online” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “”
Mar 24 05:26:55 vmi2444.contaboserver.net systemd\[1\]: Starting The PHP 8.4 FastCGI Process Manager…
Mar 24 05:26:56 vmi2444.contaboserver.net php-fpm8.4\[598\]: \[24-Mar-2026 05:26:56\] NOTICE: PHP message: PHP Warning: JIT is incompatible with third party extensions that setup user opcode handlers. JIT disabled. in Unknown on line 0
Mar 24 05:26:56 vmi2444.contaboserver.net systemd\[1\]: Started The PHP 8.4 FastCGI Process Manager.
Mar 24 05:32:12 vmi2444.contaboserver.net systemd\[1\]: Reloading The PHP 8.4 FastCGI Process Manager…
Mar 24 05:32:12 vmi2444.contaboserver.net systemd\[1\]: Reloaded The PHP 8.4 FastCGI Process Manager.
Mar 24 05:32:12 vmi2444.contaboserver.net php-fpm8.4\[598\]: \[24-Mar-2026 05:32:12\] NOTICE: PHP message: PHP Warning: JIT is incompatible with third party extensions that setup user opcode handlers. JIT disabled. in Unknown on line 0
Mar 24 05:35:20 vmi2444.contaboserver.net systemd\[1\]: Reloading The PHP 8.4 FastCGI Process Manager…
Mar 24 05:35:20 vmi2444.contaboserver.net systemd\[1\]: Reloaded The PHP 8.4 FastCGI Process Manager.
Mar 24 05:35:21 vmi2444.contaboserver.net php-fpm8.4\[598\]: \[24-Mar-2026 05:35:21\] NOTICE: PHP message: PHP Warning: JIT is incompatible with third party extensions that setup user opcode handlers. JIT disabled. in Unknown on line 0
root@vmi2444:\~# cat /etc/php/8.4/fpm/pool.d/123clonescripts.com.conf
; origin-src: deb/php-fpm/multiphp.tpl
;#=========================================================================#
;# Default Web Domain Template #
;# DO NOT MODIFY THIS FILE! CHANGES WILL BE LOST WHEN REBUILDING DOMAINS #
;# https://hestiacp.com/docs/server-administration/web-templates.html #
;#=========================================================================#
\[123clonescripts.com\]
listen = /run/php/php8.4-fpm-123clonescripts.com.sock
listen.owner = admin2
listen.group = www-data
listen.mode = 0660
user = admin2
group = admin2
pm = ondemand
pm.max_children = 8
pm.max_requests = 4000
pm.process_idle_timeout = 10s
pm.status_path = /status
php_admin_value\[upload_tmp_dir\] = /home/admin2/tmp
php_admin_value\[session.save_path\] = /home/admin2/tmp
php_admin_value\[open_basedir\] = /home/admin2/.composer:/home/admin2/web/123clonescripts.com/public_html:/home/admin2/web/123clonescripts.com/private:/home/admin2/web/123clonescripts.com/public_shtml:/home/admin2/tmp:/tmp:/var/www/html: /bin:/usr/bin:/usr/local/bin:/usr/share:/opt
php_admin_value\[sendmail_path\] = /usr/sbin/sendmail -t -i -f [email protected]
env\[PATH\] = /usr/local/bin:/usr/bin:/bin
env\[TMP\] = /home/admin2/tmp
env\[TMPDIR\] = /home/admin2/tmp
env\[TEMP\] = /home/admin2/tmp
root@vmi2444:\~# ls -l /run/php/ | grep php8.4
srw-rw---- 1 admin2 www-data 0 Mar 24 05:26 php8.4-fpm-123clonescripts.com.sock
srw-rw---- 1 admin2 www-data 0 Mar 24 05:26 php8.4-fpm-123hub.123clonescripts.com.sock
srw-rw---- 1 admin2 www-data 0 Mar 24 05:26 php8.4-fpm-123movies10.com.sock
srw-rw---- 1 admin2 www-data 0 Mar 24 05:26 php8.4-fpm-123movies10.online.sock
srw-rw---- 1 admin2 www-data 0 Mar 24 05:26 php8.4-fpm-domain.com.sock
srw-rw---- 1 hestiamail www-data 0 Mar 24 05:26 php8.4-fpm-dummy.sock
srw-rw---- 1 admin2 www-data 0 Mar 24 05:26 php8.4-fpm-filekeeper.link.sock
srw-rw---- 1 admin2 www-data 0 Mar 24 05:26 php8.4-fpm-getflix.online.sock
srw-rw---- 1 admin4 www-data 0 Mar 24 05:35 php8.4-fpm-gplcoder.com.sock
srw-rw---- 1 adminapi www-data 0 Mar 24 05:26 php8.4-fpm-livetv.myflixerapi.com.sock
srw-rw---- 1 admin2 www-data 0 Mar 24 05:26 php8.4-fpm-old.123clonescripts.com.sock
-rw-r–r-- 1 root root 3 Mar 24 05:35 php8.4-fpm.pid
srw-rw---- 1 admin2 www-data 0 Mar 24 05:26 php8.4-fpm-domain.com.sock
srw-rw---- 1 admin2 www-data 0 Mar 24 05:26 php8.4-fpm-prime.filekeeper.link.sock
srw-rw---- 1 admin2 www-data 0 Mar 24 05:26 php8.4-fpm-videodownloader.top.sock
srw-rw---- 1 xfans www-data 0 Mar 24 05:26 php8.4-fpm-domain.com.sock
Here is all detail, actually i dont know whats wrong, whats going on, which domain was on 8.4 im change it to 8.3 then its start work then im make it back to 8.4 , its still working but not proper worked, some time its worked , some time images not load, some time error,
Problem was start from i was try to install GDplyar script for that upgrade ioncube 14 to ioncube 15 then try to edit /usr/local/hestia/data/templates/web/php-fpm/PHP-8_4.tpl … after update it start probblem .. so i was have backup of this file/PHP-8_4.tpl im undo the file but still server not working proper. please help me to fix it … and make it work properly thank you … or possible we can reinstall 8.4 ? or better way to fix this … thank you for help … (for security reason im hide the server name/ip ect ..)
Show the output of this command:
cat -A /etc/php/8.4/fpm/pool.d/123clonescripts.com.conf
Note: When pasting the output, don’t use quotes. Instead, select the pasted text and press Ctrl+E or click the </> button to format it properly.
root@vmi2444:~# cat -A /etc/php/8.4/fpm/pool.d/123clonescripts.com.conf
; origin-src: deb/php-fpm/multiphp.tpl^M$
;#=========================================================================#^M$
;# Default Web Domain Template #^M$
;# DO NOT MODIFY THIS FILE! CHANGES WILL BE LOST WHEN REBUILDING DOMAINS #^M$
;# https://hestiacp.com/docs/server-administration/web-templates.html #^M$
;#=========================================================================#^M$
^M$
[123clonescripts.com]^M$
listen = /run/php/php8.4-fpm-123clonescripts.com.sock^M$
listen.owner = admin2^M$
listen.group = www-data^M$
listen.mode = 0660^M$
^M$
user = admin2^M$
group = admin2^M$
^M$
pm = ondemand^M$
pm.max_children = 8^M$
pm.max_requests = 4000^M$
pm.process_idle_timeout = 10s^M$
pm.status_path = /status^M$
^M$
php_admin_value[upload_tmp_dir] = /home/admin2/tmp^M$
php_admin_value[session.save_path] = /home/admin2/tmp^M$
php_admin_value[open_basedir] = /home/admin2/.composer:/home/admin2/web/123clonescripts.com/public_html:/home/admin2/web/123clonescripts.com/private:/home/admin2/web/123clonescripts.com/public_shtml:/home/admin2/tmp:/tmp:/var/www/html:/bin:/usr/bin:/usr/local/bin:/usr/share:/opt^M$
php_admin_value[sendmail_path] = /usr/sbin/sendmail -t -i -f [email protected]^M$
^M$
env[PATH] = /usr/local/bin:/usr/bin:/bin^M$
env[TMP] = /home/admin2/tmp^M$
env[TMPDIR] = /home/admin2/tmp^M$
env[TEMP] = /home/admin2/tmp^M$
That’s the problem, those ^M mean you edited the template on Windows and that’s not a valid format in Linux.
As you said you replaced the modified php84 template with the original, just rebuild your web domain:
v-rebuild-web-domain admin2 123clonescripts.com yes
And check again the pool:
cat -A /etc/php/8.4/fpm/pool.d/123clonescripts.com.conf
If it works you should do the same for all the domains using PHP 8.4.
yes after rebuild ^M$ is gone. i will update same way on all domains and let u know if again im seen error.
i was try to fix this error
[proxy_fcgi:error] [pid 22633:tid 22664] [client 146.70.215.74:0] AH01071: Got error 'PHP message: PHP Warning: fopen(): open_basedir restriction in effect. File(/dev/null) is not within the allowed path(s): (/home/admin2/.composer:/home/admin2/web/player.getflix.online/public_html:/home/admin2/web/player.getflix.online/private:/home/admin2/web/player.getflix.online/public_shtml:/home/admin2/tmp:/tmp:/var/www/html:/bin:/usr/bin:/usr/local/bin:/usr/share:/opt) in /home/admin2/web/player.getflix.online/public_html/vendor/symfony/process/Pipes/UnixPipes.php on line 56; PHP message: PHP Warning: fopen(/dev/null): Failed to open stream: Operation not permitted in /home/admin2/web/player.getflix.online/public_html/vendor/symfony/process/Pipes/UnixPipes.php on line 56; PHP message: PHP Fatal error: Uncaught ValueError: proc_open(): Argument #2 ($descriptor_spec) must only contain arrays and streams in /home/admin2/web/player.getflix.online/public_html/vendor/symfony/process/Process.php:348\nStack trace:\n#0 /home/admin2/web/player.getflix.online/public_html/vendor/symfony/process/Process.php(348): proc_open()\n#1 /home/admin2/web/player.getflix.online/public_html/includes/classes/Service/Background.php(11): Symfony\\Component\\Process\\Process->start()\n#2 /home/admin2/web/player.getflix.online/public_html/includes/classes/Core/API.php(0): GDPlayer\\Service\\Background->runVideoSourcesParser()\n#3 /home/admin2/web/player.getflix.online/public_html/includes/views/frontend/api.php(11): GDPlayer\\Core\\API->response()\n#4 /home/admin2/web/player.getflix.online/public_html/includes/classes/Presentation/Views.php(11): require_once('/home/admin2/we...')\n#5 /home/admin2/web/player.getflix.online/public_html/public/index.php(11): GDPlayer\\Presentation\\Views::requireFile()\n#6 {main}\n throw...'
thats why i was edit the php 8.4 template … this problem is still same.. please tell me how to solve this error. ? (/dev/null) is not within the allowed path
Add /dev/null to open_basedir and rebuild again your web domain:
sed -i.original 's|:/opt|:/opt:/dev/null|' /usr/local/hestia/data/templates/web/php-fpm/PHP-8_4.tpl
v-rebuild-web-domain admin2 123clonescripts.com yes
thank you so much for your help. really appreciated its worked..
Add /dev/null to open_basedir and rebuild again your web domain:
thank you so much for your help. really appreciated its worked..
Add /dev/null to open_basedir and rebuild again your web domain:
now an other error start showing… Got error 'PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(/proc/net/tcp) is not within the allowed path(s):
[Tue Mar 24 08:01:09.178431 2026] [proxy_fcgi:error] [pid 6693:tid 6710] [client 146.70.215.74:0] AH01071: Got error 'PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(/proc/net/tcp) is not within the allowed path(s): (/home/admin2/.composer:/home/admin2/web/player.getflix.online/public_html:/home/admin2/web/player.getflix.online/private:/home/admin2/web/player.getflix.online/public_shtml:/home/admin2/tmp:/tmp:/var/www/html:/bin:/usr/bin:/usr/local/bin:/usr/share:/opt:/dev/null) in /home/admin2/web/player.getflix.online/public_html/includes/classes/Service/Background.php on line 11; PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(/proc/net/tcp6) is not within the allowed path(s): (/home/admin2/.composer:/home/admin2/web/player.getflix.online/public_html:/home/admin2/web/player.getflix.online/private:/home/admin2/web/player.getflix.online/public_shtml:/home/admin2/tmp:/tmp:/var/www/html:/bin:/usr/bin:/usr/local/bin:/usr/share:/opt:/dev/null) in /home/admin2/web/player.getflix.online/public_html/includes/classes/Service/Background.php on line 11'
please help me to solve this also
That’s the same, you must edit the template and add /proc/net/tcp to open_basedir
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