LGI-0006 Categories=USER_INPUT Message='Missing user mapping for user "seomarketing". Login failed.' exceptionID=442307431-21973166

this is the Webmail url https://www.webmailox.com.au/ox/login.php

THE CURRENT ERROR IS

# LGI-0006 Categories=USER_INPUT Message='Missing user mapping for user "seomarketing". Login failed.' exceptionID=442307431-21973295

i am unable to login.

Webmail is not working.

Please help me out in the above situation.

this doesnt look like a hestia server…

Yes i am using webmail and control pnale.
http://webmail.scpe.edu.au
Hostname
mail.scpe.edu.au

[email protected]
Password
Removed for security

You should contact your hosting provider for support It doesn’t run on Hestia…


this is my control panel

but your webmail isnt histed by hestia, Login doesnt run roundcube or a hestia instance…

what is the solution now.

ask your provider, the issue is not related to hestia and we cant provide any support for it.

It is using Outlook instead

Contact your hosting provider support

is the cloudflareis the my support provider

I don’t know

You should probally contact:
Registrar Name: EDUCATION SERVICES AUSTRALIA LIMITED
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: +61.399109829

or

Registrant: SYDNEY COLLEGE OF PROFESSIONAL EDUCATION PTY LTD
Registrant ID: ABN 78648109040
Eligibility Type: Training Organisation