Log in through subdomain ERR_CONNECTION_TIMED_OUT

Community Support
1

I’m trying to log in to the dashboard through the subdomain and am getting the following error:

ERR_CONNECTION_TIMED_OUT

please help me

2

What’s the actual subdomain?

3

https://panel.mercifulsac.com and im using cloudflare dns
Thank you for answer.

4

You have a loop issue with Cloudflare, it’s redirecting once and again to the same https url.

❯ curl -IkL --max-redirs 2 panel.mercifulsac.com
HTTP/1.1 301 Moved Permanently
Date: Sat, 26 Jul 2025 08:19:30 GMT
Content-Type: text/html
Connection: keep-alive
Server: cloudflare
Nel: {"report_to":"cf-nel","success_fraction":0.0,"max_age":604800}
Location: https://panel.mercifulsac.com/
Cf-Cache-Status: DYNAMIC
Report-To: {"group":"cf-nel","max_age":604800,"endpoints":[{"url":"https://a.nel.cloudflare.com/report/v4?s=pkkhVwRBS8eVch1Rk0tfIJOzbIs7sNuNMRvQm9goAEL5PPwDEyWLPYAPG6sK%2BcPCvQvRIMiTsyMzHPTsaWaseuux1Bnc2QefyNWJEankxxwUGbkEjg%3D%3D"}]}
CF-RAY: 965278f24d672f87-MAD
alt-svc: h3=":443"; ma=86400

HTTP/2 301 
date: Sat, 26 Jul 2025 08:19:30 GMT
content-type: text/html
location: https://panel.mercifulsac.com/
server: cloudflare
nel: {"report_to":"cf-nel","success_fraction":0.0,"max_age":604800}
cf-cache-status: DYNAMIC
report-to: {"group":"cf-nel","max_age":604800,"endpoints":[{"url":"https://a.nel.cloudflare.com/report/v4?s=TWrDX3Y6Bqf7a8w5weR6BiXr9ZZz68GgpD9z7ZvYbDuq7TWyJQc03wRm04ydr4q0RsGrOYN0lWKdPe7dpyuCwQ16aV7dVeak46lD7x6ddUI9R%2B8%3D"}]}
cf-ray: 965278f2ec2f0312-MAD
alt-svc: h3=":443"; ma=86400

HTTP/2 301 
date: Sat, 26 Jul 2025 08:19:30 GMT
content-type: text/html
location: https://panel.mercifulsac.com/
server: cloudflare
nel: {"report_to":"cf-nel","success_fraction":0.0,"max_age":604800}
cf-cache-status: DYNAMIC
report-to: {"group":"cf-nel","max_age":604800,"endpoints":[{"url":"https://a.nel.cloudflare.com/report/v4?s=aj%2FYKjltsCj%2BjTrtGB4maYdG0YLQAcwPB0KZpnVlvUbe%2FPft7XtC6qVilBts6KkAqdtGPRhal1GAXc07697uwWHY6RALhZyHkWp6pec%2FM7agtwM%3D"}]}
cf-ray: 965278f36d750312-MAD
alt-svc: h3=":443"; ma=86400

curl: (47) Maximum (2) redirects followed

You should fix that redirect loop. I don’t use Cloudflare, so I can’t help with that part. Maybe @linkp could help you configure your domain correctly on Cloudflare… or you can check the Cloudflare documentation.

1 Like
5

What do you use instead of Cloudflare? Or what do you recommend I use? Maybe I can migrate to what you use.

6

@linkp please do you can helpme?

7

I don’t use any CDN. Cloudflare is good but you need to configure it properly.

8

I understand, maybe you can share with me a tutorial (link) on how to add the domains to Hestia without using Cloudflare.

9

There’s no need to mention people multiple times. Keep in mind that we’re all from different parts of the world, some might be sleeping, working… or just living their lives :wink:

First, try searching for the redirect loop issue in Cloudflare, there’s plenty of information available.

10

The first thing you must do is change the port you use. By default Hestia is using port 8083, but that port is not allowed by Cloudflare. Change it to 2083.

v-change-sys-port 2083

And once done, try to access https://panel.mercifulsac.com:2083

2 Likes
11

This solved the problem! Thank you very much.

2 Likes
12

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