Mail delivery issue

Hi
I cannot send email

I have registered the domain on Cloudflare and I have set the DNS exactly according to the Hestia panel DNS on Cloudflare.

I get this error

This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 24 hours on the queue on name.

The message identifier is: 1t67wK-00B6LR-G1
The date of the message is: Wed, 30 Oct 2024 18:36:44 +0600
The subject of the message is: domain.com

The address to which the message has not yet been delivered is:

[email protected]
host mail.bulatox.com [137.184.243.159]

No action is required on your part. Delivery attempts will continue for
some time, and this warning may be repeated at intervals if the message
remains undelivered. Eventually the mail delivery software will give up,
and when that happens, the message will be returned to you.

Reporting-MTA: dns; name

Action: delayed
Final-Recipient: rfc822;[email protected]
Status: 4.0.0
Remote-MTA: dns; mail.bulatox.com

Return-path: <domain.com>
Received: from name ([127.0.0.1] helo=webmail.domain.com)
by name with esmtpa (Exim 4.93)
(envelope-from <domain.com>)
id 1t67wK-00B6LR-G1
for domain.com; Wed, 30 Oct 2024 12:36:44 +0000
MIME-Version: 1.0
Date: Wed, 30 Oct 2024 18:36:44 +0600
From: [email protected]
To: domain.com
Subject: domain.com/
Message-ID: <36702631ea97c8d9766702c9f4351c56@https:/domain.com/>
X-Sender: [email protected]
Content-Type: text/plain; charset=US-ASCII;
format=flowed
Content-Transfer-Encoding: 7bit

Hi @rayhan,

As root, show the output of this command:

exigrep '1t67wK-00B6LR-G1' /var/log/exim4/mainlog*
+++ 1t67wK-00B6LR-G1 has not completed +++
2024-11-01 00:32:29 1t67wK-00B6LR-G1 H=mail.bulatox.com [137.184.243.159]: SMTP timeout after initial connection: Connection timed out
2024-11-01 00:32:29 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (110): Connection timed out H=mail.bulatox.com [137.184.243.159]: SMTP timeout after initial connection
2024-11-01 00:45:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-11-01 01:17:13 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-11-01 01:45:03 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-11-01 02:15:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-11-01 02:45:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-11-01 03:15:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-11-01 03:47:13 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-11-01 04:19:24 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-11-01 04:45:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-11-01 05:15:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-11-01 05:45:03 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-11-01 06:23:45 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-11-01 06:53:45 1t67wK-00B6LR-G1 H=mail.bulatox.com [137.184.243.159]: SMTP timeout after initial connection: Connection timed out
2024-11-01 06:53:45 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (110): Connection timed out H=mail.bulatox.com [137.184.243.159]: SMTP timeout after initial connection
2024-10-31 00:17:13 1t67wK-00B6LR-G1 H=mail.bulatox.com [137.184.243.159]: SMTP timeout after initial connection: Connection timed out
2024-10-31 00:17:13 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (110): Connection timed out H=mail.bulatox.com [137.184.243.159]: SMTP timeout after initial connection
2024-10-31 00:45:03 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 01:15:03 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 01:45:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 02:15:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 02:51:34 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 03:15:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 03:45:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 04:15:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 04:45:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 05:19:25 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 05:49:24 1t67wK-00B6LR-G1 H=mail.bulatox.com [137.184.243.159]: SMTP timeout after initial connection: Connection timed out
2024-10-31 05:49:24 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (110): Connection timed out H=mail.bulatox.com [137.184.243.159]: SMTP timeout after initial connection
2024-10-31 06:25:57 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 06:47:13 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 07:15:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 07:45:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 08:19:23 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 08:45:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 09:17:12 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 09:45:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 10:15:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 10:45:03 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 11:17:13 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 11:45:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 12:17:13 1t67wK-00B6LR-G1 H=mail.bulatox.com [137.184.243.159]: SMTP timeout after initial connection: Connection timed out
2024-10-31 12:17:13 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (110): Connection timed out H=mail.bulatox.com [137.184.243.159]: SMTP timeout after initial connection
2024-10-31 12:55:58 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 13:15:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
2024-10-31 13:45:02 1t67wK-00B6LR-G1 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host for 'bulatox.com'
:


The log is not complete.

Could you please try to send a mail to another external mail address (like gmail or the one I would send to you).

Once you have send it, check the log:

exigrep '=> [email protected]' /var/log/exim4/mainlog

Regarding mxtoolbox checks, the first two are ok, the third one could be a problem when sending to some mail servers.

I sent an email to Gmail and got this error.

I see you are using Oracle Cloud and by default Oracle blocks outbound connections to port 25.

https://docs.oracle.com/en-us/iaas/releasenotes/changes/f7e95770-9844-43db-916c-6ccbaf2cfe24/

Two options:

Option 1

Request a limit exemption to Oracle so they don’t block outbound connections to port 25.

Option 2

Use an smtp relay like smtp2go, brevo, etc… (they will allow to use their mail servers using non blocked ports like 465, 587, 2525, etc.) most of them have a free plan (with limits about number of domains you can use, mails per day, per month, etc.).

If you want to use this option, you should configure Hestia to use an smtp relay, configure your dns records using the details provided by the stmp relay service and as you are using Oracle Cloud, you should made this change to exim conf.

1 Like

Sir thank you so much,

He solved all my server issues :heart::heart:

1 Like