Mail Still Being Rejected Despite "Reject Spam" Being Disabled in Hestia CP 1.9.2

Mail Still Being Rejected Despite “Reject Spam” Being Disabled in Hestia CP 1.9.2

Issue Overview

Since upgrading to Hestia Control Panel 1.9.0 (currently on 1.9.2), I’m experiencing mail delivery issues where emails are being rejected by DNS blacklists despite having disabled the “Reject Spam” option in the Hestia CP interface.

Specific Symptoms

  1. “Reject Spam” option is unchecked in the Hestia CP interface for my domains
  2. Emails are still being rejected with bounce messages like:
    Undelivered Mail Returned to Sender
    
    This is a system-generated message to inform you that your email could not be delivered to one or more recipients.
    Details of the email and the error are as follows:
    
    <[email protected]>: host mail.example.com[IP.ADDRESS] said: 550-Rejected because [IP.ADDRESS] is in a black list at zen.spamhaus.org 550 Error: open resolver; (in reply to RCPT TO command)
    
  3. Catch-all email functionality not working - emails sent to addresses that should be caught by my catch-all don’t arrive at the specified destination

Configuration Details

  • In Hestia CP, I have:
    • ✓ Spam Filter (enabled)
    • □ Reject Spam (disabled)
    • ✓ DKIM Support (enabled)
    • ✓ Enable SSL for this domain (enabled)

Yet despite “Reject Spam” being unchecked, emails are still being rejected by DNS blacklists and spamd scores.

Environment Details

  • Hestia CP version: 1.9.2
  • Previously working properly on versions before 1.9.0
  • Had to replace entire exim4 configuration after 1.9.0 upgrade to get basic mail functionality working

I would appreciate any guidance on resolving these mail issues. The problem is that the settings in the Hestia CP interface don’t seem to be reflected in the actual mail server behavior.

Take a look to this post to fix it:

Yes, I am doing that now. But it still shouldn’t reject spam if it isn’t enabled. Also, this isn’t related to my catch-all issue. I have a feeling that something got messed up after updating to 1.9.0 and switching out the exim4 config file, resulting in these two issues.

Show the exim log rejecting the mail because of the spam score.

My bad, you’re right.
Everything is working as expected now. Thanks.

1 Like

Hello.
I have the same problem. I haven’t received a single email since yesterday. Nothing happened though. One of my friends who tried to send me an email got this error message.
Hiba: 550 5.7.350 Remote server returned message detected as spam → 550 Rejected because 52.101.70.81 is in a black list at zen.spamhaus.org;Error: open resolver; https://check.spamhaus.org/returnc/pub/2a01:4f8:0:a104::add:1d/
Was there an update yesterday? What should I do?