New user created, but not accessable

Hello!

I just did a fresh install on a Ubuntu 20.04 server VM. I got logged and created admin account then went to create a regular user. The user said it created so I logged out and tried to log back in with the new user and could not with the error that the user name and password is wrong.

I logged back in with the admin and the user I just created is not in the list. I try to create the user again, but I get an error saying the user is already created.

I put two screenshots in one image to get around the embedding limit for new users.

Hi @makerjud

Maybe it’s a typo, but Ubuntu 20.04 is no longer supported by Hestia.

Does user judson already exist as a system user?

Can you delete it from command line?

v-delete-user judson yes
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Thank you for the response @sahsanu! I will apologize for my ignorance in advance.

Sorry yes, its 24.04.

How can I tell if judson is a system user? I would have thought any user added would show in the user list?

I will try to delete the user after I learn more about this system user you mentioned above. Maybe I am just unaware of the place this user should be listed and managed.

All users are system users, but what I actually asked was whether the user was created outside of Hestia’s control.

As root, show the output of these commands

ls -la /usr/local/hestia/data/users/judson/
grep judson /etc/passwd
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OHHHHH I see the problem now! judson is my Ubuntu super user.

judson@hestia:~$ sudo ls -la /usr/local/hestia/data/users/judson/
grep judson /etc/passwd
[sudo] password for judson: 
ls: cannot access '/usr/local/hestia/data/users/judson/': No such file or directory
judson:x:1000:1000:judson:/home/judson:/bin/bash

So yes, it was created outside the hestia control panel. It was created during the Ubuntu install.

I will pick a different name as the general user for the hestia control panel.

Thank you so much for this. I never would have figured that out.

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