Hello, I’m having a configuration problem, I understand, but I can’t find the solution. Could someone please help me?
We updated Hestia to the latest version, and after that, we had several problems that we were able to resolve through forum posts. However, I can’t seem to solve this latest issue.
When clients try to authenticate from any SMTP email client, they receive a message stating that there is no valid certificate.
If I run commands in Debian 11 I get these responses:
Note: Don’t try to issue new certificates for the mail domain in Hestia. You’ve already issued four in the last four days, and you could reach Let’s Encrypt limits.
But it’s still returning an error to Mac Mail clients. Although in that case, it’s sometimes because they have to delete and recreate the account. But just to rule out errors.
total 24
drwxr-x--- 2 Debian-exim mail 4096 Apr 15 17:03 .
drwxrwx--x 3 Debian-exim mail 4096 Apr 15 17:03 ..
-rw-r--r-- 1 arete2 mail 1801 Apr 15 17:03 areteworkers.com.ca
-rw-r--r-- 1 arete2 mail 2179 Apr 15 17:03 areteworkers.com.crt
-rw-r--r-- 1 arete2 mail 3243 Apr 15 17:03 areteworkers.com.key
-rw-r--r-- 1 arete2 mail 3981 Apr 15 17:03 areteworkers.com.pem
● exim4.service - LSB: exim Mail Transport Agent
Loaded: loaded (/etc/init.d/exim4; generated)
Active: active (running) since Wed 2026-04-15 19:13:28 CEST; 1h 14min ago
Docs: man:systemd-sysv-generator(8)
Process: 15314 ExecStart=/etc/init.d/exim4 start (code=exited, status=0/SUCCESS)
Tasks: 1 (limit: 9393)
Memory: 13.8M
CPU: 1.310s
CGroup: /system.slice/exim4.service
└─15562 /usr/sbin/exim4 -bd -q30m
Apr 15 19:13:28 owncloud-debian11 systemd[1]: exim4.service: Succeeded.
Apr 15 19:13:28 owncloud-debian11 systemd[1]: Stopped LSB: exim Mail Transport Agent.
Apr 15 19:13:28 owncloud-debian11 systemd[1]: Starting LSB: exim Mail Transport Agent...
Apr 15 19:13:28 owncloud-debian11 exim4[15314]: Starting MTA: exim4.
Apr 15 19:13:28 owncloud-debian11 exim4[15314]: ALERT: exim paniclog /var/log/exim4/paniclog has non-zero size, mail system possibly broken
Apr 15 19:13:28 owncloud-debian11 systemd[1]: Started LSB: exim Mail Transport Agent.
2026-04-15 20:25:03 dovecot_login authenticator failed for (User) [213.177.179.107]: 535 Incorrect authentication data ([email protected])
2026-04-15 20:25:34 no host name found for IP address 213.177.179.107
2026-04-15 20:25:37 dovecot_login authenticator failed for (User) [213.177.179.107]: 535 Incorrect authentication data ([email protected])
2026-04-15 20:26:22 TLS error on connection from mail95.euc1.acems1.com [217.8.118.95] (cert/key setup: cert=/usr/local/hestia/ssl/certificate.crt key=/usr/local/hestia/ssl/certificate.key): Error while reading file.
2026-04-15 20:26:25 TLS error on connection from mail95.euc1.acems1.com [217.8.118.95] (cert/key setup: cert=/usr/local/hestia/ssl/certificate.crt key=/usr/local/hestia/ssl/certificate.key): Error while reading file.
2026-04-15 20:26:28 TLS error on connection from mail97.euc1.acems1.com [217.8.118.97] (cert/key setup: cert=/usr/local/hestia/ssl/certificate.crt key=/usr/local/hestia/ssl/certificate.key): Error while reading file.
2026-04-15 20:26:36 no host name found for IP address 213.177.179.107
2026-04-15 20:26:39 dovecot_login authenticator failed for (User) [213.177.179.107]: 535 Incorrect authentication data ([email protected])
2026-04-15 20:26:53 no host name found for IP address 213.177.179.107
2026-04-15 20:26:56 dovecot_login authenticator failed for (User) [213.177.179.107]: 535 Incorrect authentication data ([email protected])
2026-04-15 18:55:29 failed to open /etc/exim4/block_address when checking "/etc/exim4/block_address": No such file or directory
2026-04-15 18:57:49 failed to open /etc/exim4/block_address when checking "/etc/exim4/block_address": No such file or directory
2026-04-15 18:59:04 failed to open /etc/exim4/block_address when checking "/etc/exim4/block_address": No such file or directory
2026-04-15 18:59:43 failed to open /etc/exim4/block_address when checking "/etc/exim4/block_address": No such file or directory
2026-04-15 19:01:00 failed to open /etc/exim4/block_address when checking "/etc/exim4/block_address": No such file or directory
2026-04-15 19:06:13 failed to open /etc/exim4/block_address when checking "/etc/exim4/block_address": No such file or directory
2026-04-15 19:06:55 failed to open /etc/exim4/block_address when checking "/etc/exim4/block_address": No such file or directory
2026-04-15 19:09:08 failed to open /etc/exim4/block_address when checking "/etc/exim4/block_address": No such file or directory
2026-04-15 19:11:05 failed to open /etc/exim4/block_address when checking "/etc/exim4/block_address": No such file or directory
2026-04-15 19:11:54 failed to open /etc/exim4/block_address when checking "/etc/exim4/block_address": No such file or directory
I’ve seen both commits, but after running the commands I’m still getting the same result:
root@debian11:/# openssl s_client -connect mail.areteworkers.com:587 -starttls smtp -servername mail.areteworkers.com
CONNECTED(00000003)
140465982330176:error:1408F10B:SSL routines:ssl3_get_record:wrong version number:../ssl/record/ssl3_record.c:331:
---
no peer certificate available
---
No client certificate CA names sent
---
SSL handshake has read 261 bytes and written 356 bytes
Verification: OK
---
New, (NONE), Cipher is (NONE)
Secure Renegotiation IS NOT supported
Compression: NONE
Expansion: NONE
No ALPN negotiated
Early data was not sent
Verify return code: 0 (ok)
---
root@debian11:/# telnet mail.areteworkers.com 587
Trying 37.153.92.116...
Connected to mail.areteworkers.com.
Escape character is '^]'.
220 mail.areteworkers.com
Thanks for everything, I’ll have to have something to eat too.
So, you want me to send you the entire log to check for errors and error descriptions?
Okay, if that’s the case, I can put the files in an accessible location and send you the links; that’s no problem. First thing tomorrow morning; I’m going to rest now.