Prestashop 500 server error

joaomcs · December 18, 2021, 4:21pm

First of all I would like to thanks for the great job of the hestia team.

After install prestashop version: 1.7.7.8 via quick install app a get this error message

Does anyone have the same issue?

if I enable debug mode I see this:

[PrestaShopException]
Shop not found
at line 418 in file classes/shop/Shop.php

            // No shop found ... too bad, let's redirect to default shop

            $default_shop = new Shop(Configuration::get('PS_SHOP_DEFAULT'));

            // Hmm there is something really bad in your Prestashop !

            if (!Validate::isLoadedObject($default_shop)) {

                throw new PrestaShopException('Shop not found');

```
            }
```
```
            $params = $_GET;
```
```
            unset($params['id_shop']);
```

            $url = $default_shop->domain;

ShopCore::initialize - [line 118 - config/config.inc.php]
require - [line 27 - index.php] - [1 Arguments]

Thanks

themew · December 18, 2021, 5:10pm

Check that the php version for that specific domain is set to php 7.4 (not 8+) and clear all caches. Also verify that php.ini settings has the memory limit to at least 256M and that all required php extensions are installed and active.

joaomcs · December 18, 2021, 5:35pm

Thank for your reply.
php version is 7.4 and memory limit is 512M
It must be a different problem

themew · December 18, 2021, 6:31pm

Have you selected the HestiaCP Prestashop NGINX config file for the domain in the HestiaCP panel?

joaomcs · December 18, 2021, 6:50pm

I am using NGINX, but the proxy template is the default. How can I add the prestashop.tpl

this is the configuration:

eris · December 18, 2021, 7:20pm

In case of the proxy you are using Nginx + Apache2 template it should be fine

Haven’t tested the Quick installers lately to be honest…

joaomcs · December 18, 2021, 7:31pm

the proxy server is nginx and the web server is apache2