@crazytoo Without the proper information we can’t help you. We are all working with love on this project but we are not able to supply full support on any issues.
We are working on this project with the main reason it makes our work as system admin easier and faster. And I really don’t care if it benefits other users with the changes we / I make in the source code. But at least I hope it we be an improvement for the software and and hopefully other person are going to use the software.
And publishing the source code for everybody. “As it is” will mean that every body can use it on his own behalve with some limitations.
How ever we don’t give support on any user and you can’t compare it with Plesk, Cpanel or Plesk. We are not obligated to support any thing.
if you need support at least provide us any information about the current setup / install string and other information.
With the current information I can’t help you. Or there is somebody that need to access to your server. But that will be paid support.