Roundcube logging issue

Hi everyone. My friend and I have an issue logging into the roundcube panel. We tried different browsers and clearing cookies/cache.

We both receive “Invalid request! No data was saved” or “Login failed”.

Could you share os, version, aswell check the related weblog and let us know, if you used the mail ssl function?

Hello. It seems my domain emails aren’t sending anything out. Yes I am using SSL. My friend also changed his password and still could not login.

My os: Debian
Hestia: 1.2.3

Way to much options here, mail should work out of the box. If they dont go out, you probaly need to check the exim log. For the email issue maybe the related weblog of the domain. This would give maybe additional informations.

Mail was working before but then just stopped. Where do I find these logs? I only see dovecoat logs under files in HestiaCP.

/var/log/exim4
/var/log/dovecote

systemctl status exim
systemctl status dovecote

Can also be useful

It seems I had a lot of bots trying to login.

$ sudo systemctl status dovecoat
Unit dovecoat.service could not be found.

$ sudo systemctl status exim
Unit exim.service could not be found.

dovecoat

 Aug 15 10:06:39 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 10:17:53 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 10:29:07 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 10:35:13 auth: Error: passwd-file([email protected],193.169.253.128): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/re$
Aug 15 10:35:23 auth: Error: passwd-file([email protected],193.169.253.136): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/reb$
Aug 15 10:37:24 auth: Error: passwd-file([email protected],94.102.59.107): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 10:40:17 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 10:40:44 auth: Error: passwd-file([email protected],193.56.28.144): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebelso$
Aug 15 10:40:50 auth: Error: passwd-file([email protected],193.56.28.144): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebelso$
Aug 15 10:41:00 auth: Error: passwd-file([email protected],193.56.28.144): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebelso$
Aug 15 10:41:17 auth: Info: login(?,193.56.28.144): Empty username
Aug 15 10:51:30 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 11:02:44 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 11:13:14 auth: Error: passwd-file([email protected],193.169.253.128): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/re$
Aug 15 11:13:26 auth: Error: passwd-file([email protected],193.169.253.136): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/reb$
Aug 15 11:13:47 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 11:18:38 pop3-login: Info: Disconnected: Too many bad commands (no auth attempts in 0 secs): user=<>, rip=51.91.212.79, lip=Host_IP, session=<W9v6suisRuczW9RP>
Aug 15 11:24:58 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 11:36:11 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 11:47:25 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 11:58:41 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 12:09:54 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 12:13:31 imap-login: Info: Disconnected (no auth attempts in 1 secs): user=<>, rip=192.35.168.250, lip=Host_IP, TLS: Connection closed, session=<33o4d+mscpLAI6j6>
Aug 15 12:21:08 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 12:22:14 pop3-login: Info: Disconnected (no auth attempts in 3 secs): user=<>, rip=92.118.160.25, lip=Host_IP, TLS handshaking: Connection closed, session=<OFxwlumssPlcdqAZ>
Aug 15 12:32:24 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 12:38:21 auth: Error: passwd-file([email protected],193.169.253.137): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebe$
Aug 15 12:41:05 auth: Error: passwd-file([email protected],193.169.253.136): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/r$
Aug 15 12:43:25 auth: Error: passwd-file([email protected],193.56.28.144): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 12:43:27 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 12:43:31 auth: Error: passwd-file([email protected],193.56.28.144): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 12:43:41 auth: Error: passwd-file([email protected],193.56.28.144): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 12:43:55 auth: Error: passwd-file([email protected],193.169.253.128): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains$
Aug 15 12:43:58 auth: Info: login(?,193.56.28.144): Empty username
Aug 15 12:46:16 auth: Error: passwd-file([email protected],185.234.217.164): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/re$
Aug 15 12:46:44 auth: Error: passwd-file([email protected],193.169.255.41): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebelsout$
Aug 15 12:47:43 auth: Error: passwd-file([email protected],185.234.216.87): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 12:53:30 auth: Error: passwd-file([email protected],193.169.253.138): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/reb$
Aug 15 12:54:34 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 12:56:08 auth: Error: passwd-file([email protected],193.169.253.48): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebe$
Aug 15 13:05:50 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 13:09:38 pop3-login: Info: Disconnected (no auth attempts in 1 secs): user=<>, rip=196.52.43.93, lip=Host_IP, TLS handshaking: Connection closed, session=<H8nyP+qsiPbENCtd>
Aug 15 13:16:27 auth: Error: passwd-file([email protected],193.169.253.137): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebe$
Aug 15 13:16:58 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 13:20:54 auth: Error: passwd-file([email protected],193.169.253.136): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/r$
Aug 15 13:22:31 auth: Error: passwd-file([email protected],185.234.216.87): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 13:23:29 auth: Error: passwd-file([email protected],193.169.253.128): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains$
Aug 15 13:28:10 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 13:32:46 auth: Error: passwd-file([email protected],94.102.59.107): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 13:34:20 auth: Error: passwd-file([email protected],193.169.255.41): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebelsout$
Aug 15 13:39:24 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 13:43:37 auth: Error: passwd-file([email protected],185.234.217.164): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/re$
Aug 15 13:47:19 auth: Error: passwd-file([email protected],193.169.253.138): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/reb$
Aug 15 13:49:34 auth: Error: passwd-file([email protected],193.169.253.48): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebe$
Aug 15 13:50:36 auth: Error: passwd-file([email protected],193.169.255.40): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 13:53:39 auth: Error: passwd-file([email protected],193.169.253.137): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebe$
Aug 15 13:56:38 auth: Error: passwd-file([email protected],185.234.216.87): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/rebels$
Aug 15 13:59:27 auth: Error: passwd-file([email protected],193.169.253.136): open(/etc/exim4/domains/domain/passwd) failed: Permission denied (euid=112(dovecot) egid=119(dovecot) missing +r perm: /etc/exim4/domains/r$

Exim4
2020-08-15 13:32:46 no host name found for IP address 94.102.59.107

2020-08-15 13:32:48 dovecot_login authenticator failed for (USER) [94.102.59.107]: 535 Incorrect authentication data ([email protected] )

2020-08-15 13:33:04 Start queue run: pid=11796

2020-08-15 13:33:04 1k6ho5-0000Nw-MQ == [email protected] R=dnslookup T=remote_smtp defer (-1): failed to expand "interface" option for remote_smtp transport: failed to open /etc/exim4/domains/domain /ip: Permission denied $

2020-08-15 13:33:04 1k6jft-00038l-MZ == [email protected] R=autoreplay T=userautoreply defer (-52): Retry time not yet reached

2020-08-15 13:33:04 1k6kMv-000563-N1 == [email protected] R=dnslookup T=remote_smtp defer (-1): failed to expand "interface" option for remote_smtp transport: failed to open /etc/exim4/domains/domain /ip: Permission den$

2020-08-15 13:33:04 1k6jfx-00038y-GG == [email protected] R=autoreplay T=userautoreply defer (-52): Retry time not yet reached

2020-08-15 13:33:04 1k6kLa-00055L-IF == [email protected] R=dnslookup T=remote_smtp defer (-1): failed to expand "interface" option for remote_smtp transport: failed to open /etc/exim4/domains/domain /ip: Permission den$

2020-08-15 13:33:04 1k6jg2-00039d-6H == [email protected] R=autoreplay T=userautoreply defer (-52): Retry time not yet reached

2020-08-15 13:33:04 End queue run: pid=11796

2020-08-15 13:34:20 no host name found for IP address 193.169.255.41

2020-08-15 13:34:22 dovecot_login authenticator failed for (domain ) [193.169.255.41]: 535 Incorrect authentication data ([email protected] )

2020-08-15 13:39:24 no host name found for IP address 193.169.255.40

2020-08-15 13:39:26 dovecot_login authenticator failed for (domain ) [193.169.255.40]: 535 Incorrect authentication data ([email protected] )

2020-08-15 13:43:36 no host name found for IP address 185.234.217.164

2020-08-15 13:43:39 dovecot_login authenticator failed for (domain ) [185.234.217.164]: 535 Incorrect authentication data ([email protected] )

2020-08-15 13:47:18 no host name found for IP address 193.169.253.138

2020-08-15 13:47:21 dovecot_login authenticator failed for (domain ) [193.169.253.138]: 535 Incorrect authentication data ([email protected] )

2020-08-15 13:49:34 no host name found for IP address 193.169.253.48

2020-08-15 13:49:36 dovecot_login authenticator failed for (domain ) [193.169.253.48]: 535 Incorrect authentication data ([email protected] )

2020-08-15 13:50:36 no host name found for IP address 193.169.255.40

2020-08-15 13:50:38 dovecot_login authenticator failed for (domain ) [193.169.255.40]: 535 Incorrect authentication data ([email protected] )

2020-08-15 13:53:38 no host name found for IP address 193.169.253.137

2020-08-15 13:53:41 dovecot_login authenticator failed for (domain ) [193.169.253.137]: 535 Incorrect authentication data ([email protected] )

2020-08-15 13:56:37 no host name found for IP address 185.234.216.87

2020-08-15 13:56:40 dovecot_login authenticator failed for (domain ) [185.234.216.87]: 535 Incorrect authentication data ([email protected] )

2020-08-15 13:59:27 no host name found for IP address 193.169.253.136

2020-08-15 13:59:29 dovecot_login authenticator failed for (domain ) [193.169.253.136]: 535 Incorrect authentication data ([email protected] )

2020-08-15 14:01:42 no host name found for IP address 193.169.255.40

2020-08-15 14:01:44 dovecot_login authenticator failed for (domain ) [193.169.255.40]: 535 Incorrect authentication data ([email protected] )

2020-08-15 14:01:53 no host name found for IP address 193.169.253.128

2020-08-15 14:01:56 dovecot_login authenticator failed for (domain ) [193.169.253.128]: 535 Incorrect authentication data ([email protected] )

2020-08-15 14:03:04 Start queue run: pid=14362

2020-08-15 14:03:04 1k6jft-00038l-MZ == [email protected] R=autoreplay T=userautoreply defer (-52): Retry time not yet reached

2020-08-15 14:03:04 1k6kMv-000563-N1 == [email protected] R=dnslookup T=remote_smtp defer (-1): failed to expand "interface" option for remote_smtp transport: failed to open /etc/exim4/domains/domain /ip: Permission den$

2020-08-15 14:03:04 1k6jfx-00038y-GG == [email protected] R=autoreplay T=userautoreply defer (-52): Retry time not yet reached

2020-08-15 14:03:04 1k6kLa-00055L-IF == [email protected] R=dnslookup T=remote_smtp defer (-1): failed to expand "interface" option for remote_smtp transport: failed to open /etc/exim4/domains/domain /ip: Permission den$

2020-08-15 14:03:04 1k6ho5-0000Nw-MQ == [email protected] R=dnslookup T=remote_smtp defer (-1): failed to expand "interface" option for remote_smtp transport: failed to open /etc/exim4/domains/domain /ip: Permission denied $

2020-08-15 14:03:04 1k6jg2-00039d-6H == [email protected] R=autoreplay T=userautoreply defer (-52): Retry time not yet reached

2020-08-15 14:03:04 End queue run: pid=14362

2020-08-15 14:13:01 no host name found for IP address 193.169.255.40

2020-08-15 14:13:03 dovecot_login authenticator failed for (domain ) [193.169.255.40]: 535 Incorrect authentication data ([email protected] )

2020-08-15 14:21:44 no host name found for IP address 193.169.255.41

2020-08-15 14:21:47 dovecot_login authenticator failed for (domain ) [193.169.255.41]: 535 Incorrect authentication data ([email protected] )

2020-08-15 14:24:15 no host name found for IP address 193.169.255.40

2020-08-15 14:24:17 dovecot_login authenticator failed for (domain ) [193.169.255.40]: 535 Incorrect authentication data ([email protected] )

2020-08-15 14:30:29 no host name found for IP address 185.234.216.87

2020-08-15 14:30:32 dovecot_login authenticator failed for (domain ) [185.234.216.87]: 535 Incorrect authentication data ([email protected] )

2020-08-15 14:30:49 no host name found for IP address 193.169.253.137

2020-08-15 14:30:52 dovecot_login authenticator failed for (domain ) [193.169.253.137]: 535 Incorrect authentication data ([email protected] )

2020-08-15 14:33:04 Start queue run: pid=16780

2020-08-15 14:33:04 1k6jg2-00039d-6H == [email protected] R=autoreplay T=userautoreply defer (-52): Retry time not yet reached

2020-08-15 14:33:04 1k6ho5-0000Nw-MQ == [email protected] R=dnslookup T=remote_smtp defer (-1): failed to expand "interface" option for remote_smtp transport: failed to open /etc/exim4/domains/domain /ip: Permission denied $

2020-08-15 14:33:04 1k6jft-00038l-MZ == [email protected] R=autoreplay T=userautoreply defer (-52): Retry time not yet reached

2020-08-15 14:33:04 1k6kMv-000563-N1 == [email protected] R=dnslookup T=remote_smtp defer (-1): failed to expand "interface" option for remote_smtp transport: failed to open /etc/exim4/domains/domain /ip: Permission den$

2020-08-15 14:33:04 1k6jfx-00038y-GG == [email protected] R=autoreplay T=userautoreply defer (-52): Retry time not yet reached

2020-08-15 14:33:04 1k6kLa-00055L-IF == [email protected] R=dnslookup T=remote_smtp defer (-1): failed to expand "interface" option for remote_smtp transport: failed to open /etc/exim4/domains/domain /ip: Permission den$

2020-08-15 14:33:04 End queue run: pid=16780

the correct services names are ‘dovecot’ and ‘exim4’ - so you might want to run your systemctl commands again.

I suggest checking the permissions and owners of the files inside /etc/exim4/domains/{yourdomain} - the logfile entry suggests that dovecot for some reason cannot read the passwd file there, while it should the be owner: -rw-rw---- 1 dovecot mail 85 Jun 19 20:37 passwd

obviously if it can’t get to the passwords, it cannot log you in at all.

1 Like

Do you know where I can check SMTP?

SMTP Error (451): Failed to add recipient “[email protected]” (Temporary local problem - please try later).

I think my system is glitched.

be careful with manually fiddling with the permissions. this will simply break things, as the default settings are there for a purpose. if you got lost, get someone who knows how ownerships, groups and permissions work and let him fix it by comparing the ones one a freshly created testuser with entries for mail-domain and addresses (can be fake though) to the ones that are borked on you real one…

smtp is usually best tested with telnet, either by connecting from an external box to your server to check if auth works etc. or from your server to whatever provider you seem to be not able to reach.

451 as error is usually the server you want to connect rejecting you. reasons can be quite some different things, there should be more in the logfile than just this one line, that might hold additional clues on what went wrong.

2 posts were split to a new topic: Roundcube login failed