Roundcube webmail not receiving emails - Google Cloud

Hello,

I can send emails using Roundcube Webmail but I am not receiving any emails.

I’ve seen and tried a couple of topic solutions in this forum to solve this issue but not getting anywhere.

dig 1.0.0.1.zen.spamhaus.org +short
But I did not any results.

Results of:

cat /etc/resolv.conf :

# Dynamic resolv.conf(5) file for glibc resolver(3) generated by resolvconf(8)
#     DO NOT EDIT THIS FILE BY HAND -- YOUR CHANGES WILL BE OVERWRITTEN
# 127.0.0.53 is the systemd-resolved stub resolver.
# run "systemd-resolve --status" to see details about the actual nameservers.

nameserver 8.8.8.8
nameserver 127.0.0.53
search us-central1-a.c.sendra-studio.internal c.sendra-studio.internal google.internal
options edns0 trust-ad

systemctl status resolvconf.service

resolvconf.service - Nameserver information manager
     Loaded: loaded (/lib/systemd/system/resolvconf.service; enabled; vendor preset: enabled)
     Active: active (exited) since Sun 2024-09-15 18:07:40 UTC; 2h 40min ago
       Docs: man:resolvconf(8)
    Process: 25917 ExecStart=/sbin/resolvconf --enable-updates (code=exited, status=0/SUCCESS)
   Main PID: 25917 (code=exited, status=0/SUCCESS)

Sep 15 18:07:40 panel.sendra.studio systemd[1]: resolvconf.service: Succeeded.
Sep 15 18:07:40 panel.sendra.studio systemd[1]: Stopped Nameserver information manager.
Sep 15 18:07:40 panel.sendra.studio systemd[1]: Started Nameserver information manager.

cat /var/log/exim4/mainlog

2024-09-15 16:08:11 exim 4.93 daemon started: pid=34234, -q30m, listening for SMTP on port 25 (IPv4) port 587 (IPv4) and for SMTPS on port 465 (IPv4)
2024-09-15 16:08:11 Start queue run: pid=34235
2024-09-15 16:08:11 End queue run: pid=34235
2024-09-15 16:12:00 1sprqy-000BM7-El <= [email protected] U=root P=local S=3234 [email protected]
2024-09-15 16:14:47 exim 4.93 daemon started: pid=2330, -q30m, listening for SMTP on port 25 (IPv4) port 587 (IPv4) and for SMTPS on port 465 (IPv4)
2024-09-15 16:14:47 Start queue run: pid=2331
2024-09-15 16:14:59 pid 2330: SIGHUP received: re-exec daemon
2024-09-15 16:14:59 exim 4.93 daemon started: pid=2330, -q30m, listening for SMTP on port 25 (IPv4) port 587 (IPv4) and for SMTPS on port 465 (IPv4)
2024-09-15 16:14:59 Start queue run: pid=3390
2024-09-15 16:14:59 1sprqy-000BM7-El Spool file is locked (another process is handling this message)
2024-09-15 16:14:59 End queue run: pid=3390
2024-09-15 16:15:48 exim 4.93 daemon started: pid=1910, -q30m, listening for SMTP on port 25 (IPv4) port 587 (IPv4) and for SMTPS on port 465 (IPv4)
2024-09-15 16:15:48 Start queue run: pid=1912
2024-09-15 16:17:59 1sprqy-000BM7-El H=gmail-smtp-in.l.google.com [142.250.125.26] Connection timed out
2024-09-15 16:20:10 1sprqy-000BM7-El H=alt1.gmail-smtp-in.l.google.com [173.194.77.26] Connection timed out
2024-09-15 16:22:21 1sprqy-000BM7-El H=alt2.gmail-smtp-in.l.google.com [173.194.219.26] Connection timed out
2024-09-15 16:24:32 1sprqy-000BM7-El H=alt3.gmail-smtp-in.l.google.com [142.250.112.27] Connection timed out
2024-09-15 16:26:43 1sprqy-000BM7-El H=alt4.gmail-smtp-in.l.google.com [172.217.197.27] Connection timed out
2024-09-15 16:26:43 1sprqy-000BM7-El == [email protected] R=dnslookup T=remote_smtp defer (110): Connection timed out
2024-09-15 16:26:43 End queue run: pid=1912
2024-09-15 16:43:19 1spsLH-0003GH-Eu <= [email protected] U=ms-admin P=local S=884 [email protected]
2024-09-15 16:45:30 1spsLH-0003GH-Eu H=gmail-smtp-in.l.google.com [173.194.193.27] Connection timed out
2024-09-15 16:45:48 Start queue run: pid=12885
2024-09-15 16:47:41 1spsLH-0003GH-Eu H=alt1.gmail-smtp-in.l.google.com [173.194.77.27] Connection timed out
2024-09-15 16:47:57 1sprqy-000BM7-El H=gmail-smtp-in.l.google.com [173.194.193.27] Connection timed out
2024-09-15 16:49:52 1spsLH-0003GH-Eu H=alt2.gmail-smtp-in.l.google.com [173.194.219.27] Connection timed out
2024-09-15 16:50:08 1sprqy-000BM7-El H=alt1.gmail-smtp-in.l.google.com [173.194.77.27] Connection timed out
2024-09-15 16:51:38 exim 4.93 daemon started: pid=15154, -q30m, listening for SMTP on port 25 (IPv4) port 587 (IPv4) and for SMTPS on port 465 (IPv4)
2024-09-15 16:51:38 Start queue run: pid=15155
2024-09-15 16:51:38 1sprqy-000BM7-El Spool file is locked (another process is handling this message)
2024-09-15 16:51:38 1spsLH-0003GH-Eu Spool file is locked (another process is handling this message)
2024-09-15 16:51:38 End queue run: pid=15155
2024-09-15 16:52:03 1spsLH-0003GH-Eu H=alt3.gmail-smtp-in.l.google.com [142.250.112.27] Connection timed out
2024-09-15 16:52:19 1sprqy-000BM7-El H=alt2.gmail-smtp-in.l.google.com [173.194.219.27] Connection timed out
2024-09-15 16:54:14 1spsLH-0003GH-Eu H=alt4.gmail-smtp-in.l.google.com [172.217.197.27] Connection timed out
2024-09-15 16:54:14 1spsLH-0003GH-Eu == [email protected] R=dnslookup T=remote_smtp defer (110): Connection timed out
2024-09-15 16:54:30 1sprqy-000BM7-El H=alt3.gmail-smtp-in.l.google.com [142.250.112.27] Connection timed out
2024-09-15 16:56:41 1sprqy-000BM7-El H=alt4.gmail-smtp-in.l.google.com [172.217.197.27] Connection timed out
2024-09-15 16:56:41 1sprqy-000BM7-El == [email protected] R=dnslookup T=remote_smtp defer (110): Connection timed out
2024-09-15 16:56:42 1spsLH-0003GH-Eu => [email protected] R=send_via_smtp_relay T=smtp_relay_smtp H=smtp-relay.brevo.com [1.179.118.1] X=TLS1.3:ECDHE_X25519__RSA_PSS_RSAE_SHA256__AES_128_GCM:128 CV=yes A=smtp_relay_login K C="250 2.0.0 OK: queued as <[email protected]>"
2024-09-15 16:56:42 1spsLH-0003GH-Eu Completed
2024-09-15 16:56:42 End queue run: pid=12885
2024-09-15 17:07:10 1spsiM-0004at-TS <= [email protected] H=panel.sendra.studio (webmail.sendra.studio) [127.0.0.1] P=esmtpa A=dovecot_login:[email protected] S=1371 [email protected]
2024-09-15 17:07:11 1spsiM-0004at-TS => [email protected] R=send_via_smtp_relay T=smtp_relay_smtp H=smtp-relay.brevo.com [1.179.118.1] X=TLS1.3:ECDHE_X25519__RSA_PSS_RSAE_SHA256__AES_128_GCM:128 CV=yes A=smtp_relay_login K C="250 2.0.0 OK: queued as <[email protected]>"
2024-09-15 17:07:11 1spsiM-0004at-TS Completed
2024-09-15 17:15:55 1spsqp-0005Q8-QA <= [email protected] H=panel.sendra.studio (webmail.sendra.studio) [127.0.0.1] P=esmtpa A=dovecot_login:[email protected] S=579 [email protected]
2024-09-15 17:15:59 1spsqp-0005Q8-QA => [email protected] R=send_via_smtp_relay T=smtp_relay_smtp H=smtp-relay.brevo.com [1.179.118.1] X=TLS1.3:ECDHE_X25519__RSA_PSS_RSAE_SHA256__AES_128_GCM:128 CV=yes A=smtp_relay_login K C="250 2.0.0 OK: queued as <[email protected]>"
2024-09-15 17:15:59 1spsqp-0005Q8-QA Completed
2024-09-15 17:17:01 1spsrt-0005R6-0y <= [email protected] H=panel.sendra.studio (webmail.sendra.studio) [127.0.0.1] P=esmtpa A=dovecot_login:[email protected] S=601 [email protected]
2024-09-15 17:17:04 1spsrt-0005R6-0y => [email protected] R=send_via_smtp_relay T=smtp_relay_smtp H=smtp-relay.brevo.com [1.179.118.1] X=TLS1.3:ECDHE_X25519__RSA_PSS_RSAE_SHA256__AES_128_GCM:128 CV=yes A=smtp_relay_login K C="250 2.0.0 OK: queued as <[email protected]>"
2024-09-15 17:17:04 1spsrt-0005R6-0y Completed
2024-09-15 17:21:38 Start queue run: pid=21586
2024-09-15 17:23:50 1sprqy-000BM7-El H=gmail-smtp-in.l.google.com [173.194.193.27] Connection timed out
2024-09-15 17:26:01 1sprqy-000BM7-El H=alt1.gmail-smtp-in.l.google.com [173.194.77.26] Connection timed out
2024-09-15 17:28:12 1sprqy-000BM7-El H=alt2.gmail-smtp-in.l.google.com [173.194.219.26] Connection timed out
2024-09-15 17:30:23 1sprqy-000BM7-El H=alt3.gmail-smtp-in.l.google.com [142.250.112.27] Connection timed out
2024-09-15 17:32:34 1sprqy-000BM7-El H=alt4.gmail-smtp-in.l.google.com [172.217.197.26] Connection timed out
2024-09-15 17:32:34 1sprqy-000BM7-El == [email protected] R=dnslookup T=remote_smtp defer (110): Connection timed out
2024-09-15 17:32:34 End queue run: pid=21586
2024-09-15 17:51:38 Start queue run: pid=24056
2024-09-15 17:53:48 1sprqy-000BM7-El H=gmail-smtp-in.l.google.com [173.194.193.27] Connection timed out
2024-09-15 17:55:59 1sprqy-000BM7-El H=alt1.gmail-smtp-in.l.google.com [173.194.77.26] Connection timed out
2024-09-15 17:58:10 1sprqy-000BM7-El H=alt2.gmail-smtp-in.l.google.com [173.194.219.26] Connection timed out
2024-09-15 18:00:21 1sprqy-000BM7-El H=alt3.gmail-smtp-in.l.google.com [142.250.112.26] Connection timed out
2024-09-15 18:02:32 1sprqy-000BM7-El H=alt4.gmail-smtp-in.l.google.com [172.217.197.27] Connection timed out
2024-09-15 18:02:32 1sprqy-000BM7-El == [email protected] R=dnslookup T=remote_smtp defer (110): Connection timed out
2024-09-15 18:02:32 End queue run: pid=24056
2024-09-15 18:13:22 1sptkQ-00071p-FE <= [email protected] H=(webmail.sendra.studio) [127.0.0.1] P=esmtpa A=dovecot_login:[email protected] S=1363 [email protected]
2024-09-15 18:13:23 1sptkQ-00071p-FE => [email protected] R=send_via_smtp_relay T=smtp_relay_smtp H=smtp-relay.brevo.com [1.179.118.1] X=TLS1.3:ECDHE_X25519__RSA_PSS_RSAE_SHA256__AES_128_GCM:128 CV=yes A=smtp_relay_login K C="250 2.0.0 OK: queued as <[email protected]>"
2024-09-15 18:13:23 1sptkQ-00071p-FE Completed
2024-09-15 18:21:38 Start queue run: pid=27763
2024-09-15 18:23:48 1sprqy-000BM7-El H=gmail-smtp-in.l.google.com [108.177.14.27] Connection timed out
2024-09-15 18:25:59 1sprqy-000BM7-El H=alt1.gmail-smtp-in.l.google.com [142.250.157.26] Connection timed out
2024-09-15 18:28:10 1sprqy-000BM7-El H=alt2.gmail-smtp-in.l.google.com [173.194.202.26] Connection timed out
2024-09-15 18:30:21 1sprqy-000BM7-El H=alt3.gmail-smtp-in.l.google.com [142.250.141.27] Connection timed out
2024-09-15 18:32:32 1sprqy-000BM7-El H=alt4.gmail-smtp-in.l.google.com [142.250.115.27] Connection timed out
2024-09-15 18:32:32 1sprqy-000BM7-El == [email protected] R=dnslookup T=remote_smtp defer (110): Connection timed out
2024-09-15 18:32:32 End queue run: pid=27763
2024-09-15 18:51:38 Start queue run: pid=29644
2024-09-15 18:53:48 1sprqy-000BM7-El H=gmail-smtp-in.l.google.com [108.177.14.27] Connection timed out
2024-09-15 18:55:59 1sprqy-000BM7-El H=alt1.gmail-smtp-in.l.google.com [142.250.157.27] Connection timed out
2024-09-15 18:58:10 1sprqy-000BM7-El H=alt2.gmail-smtp-in.l.google.com [173.194.202.26] Connection timed out
2024-09-15 19:00:21 1sprqy-000BM7-El H=alt3.gmail-smtp-in.l.google.com [142.250.141.26] Connection timed out
2024-09-15 19:02:32 1sprqy-000BM7-El H=alt4.gmail-smtp-in.l.google.com [142.250.115.27] Connection timed out
2024-09-15 19:02:32 1sprqy-000BM7-El == [email protected] R=dnslookup T=remote_smtp defer (110): Connection timed out
2024-09-15 19:02:32 End queue run: pid=29644
2024-09-15 19:21:38 Start queue run: pid=31577
2024-09-15 19:23:48 1sprqy-000BM7-El H=gmail-smtp-in.l.google.com [108.177.14.27] Connection timed out
2024-09-15 19:25:59 1sprqy-000BM7-El H=alt1.gmail-smtp-in.l.google.com [142.250.157.26] Connection timed out
2024-09-15 19:28:10 1sprqy-000BM7-El H=alt2.gmail-smtp-in.l.google.com [173.194.202.26] Connection timed out
2024-09-15 19:30:22 1sprqy-000BM7-El H=alt3.gmail-smtp-in.l.google.com [142.250.141.26] Connection timed out
2024-09-15 19:32:33 1sprqy-000BM7-El H=alt4.gmail-smtp-in.l.google.com [142.250.115.27] Connection timed out
2024-09-15 19:32:33 1sprqy-000BM7-El == [email protected] R=dnslookup T=remote_smtp defer (110): Connection timed out
2024-09-15 19:32:33 End queue run: pid=31577
2024-09-15 19:51:38 Start queue run: pid=33445
2024-09-15 19:53:49 1sprqy-000BM7-El H=gmail-smtp-in.l.google.com [108.177.14.26] Connection timed out
2024-09-15 19:56:00 1sprqy-000BM7-El H=alt1.gmail-smtp-in.l.google.com [142.250.157.26] Connection timed out
2024-09-15 19:58:11 1sprqy-000BM7-El H=alt2.gmail-smtp-in.l.google.com [173.194.202.27] Connection timed out
2024-09-15 20:00:22 1sprqy-000BM7-El H=alt3.gmail-smtp-in.l.google.com [142.250.141.27] Connection timed out
2024-09-15 20:02:33 1sprqy-000BM7-El H=alt4.gmail-smtp-in.l.google.com [142.250.115.27] Connection timed out
2024-09-15 20:02:33 1sprqy-000BM7-El == [email protected] R=dnslookup T=remote_smtp defer (110): Connection timed out
2024-09-15 20:02:33 End queue run: pid=33445
2024-09-15 20:21:38 Start queue run: pid=36177
2024-09-15 20:23:49 1sprqy-000BM7-El H=gmail-smtp-in.l.google.com [108.177.14.26] Connection timed out
2024-09-15 20:26:00 1sprqy-000BM7-El H=alt1.gmail-smtp-in.l.google.com [142.250.157.27] Connection timed out
2024-09-15 20:28:02 1spvqk-0009Vd-C6 <= [email protected] H=(webmail.sendra.studio) [127.0.0.1] P=esmtpa A=dovecot_login:[email protected] S=3800 [email protected]
2024-09-15 20:28:03 1spvqk-0009Vd-C6 => [email protected] R=send_via_smtp_relay T=smtp_relay_smtp H=smtp-relay.brevo.com [1.179.118.1] X=TLS1.3:ECDHE_X25519__RSA_PSS_RSAE_SHA256__AES_128_GCM:128 CV=yes A=smtp_relay_login K C="250 2.0.0 OK: queued as <[email protected]>"
2024-09-15 20:28:03 1spvqk-0009Vd-C6 Completed
2024-09-15 20:28:11 1sprqy-000BM7-El H=alt2.gmail-smtp-in.l.google.com [173.194.202.26] Connection timed out
2024-09-15 20:29:48 1spvsS-0009W8-0T <= [email protected] H=(webmail.sendra.studio) [127.0.0.1] P=esmtpa A=dovecot_login:[email protected] S=1352 [email protected]
2024-09-15 20:29:48 1spvsS-0009W8-0T => [email protected] R=send_via_smtp_relay T=smtp_relay_smtp H=smtp-relay.brevo.com [1.179.118.1] X=TLS1.3:ECDHE_X25519__RSA_PSS_RSAE_SHA256__AES_128_GCM:128 CV=yes A=smtp_relay_login K C="250 2.0.0 OK: queued as <[email protected]>"
2024-09-15 20:29:48 1spvsS-0009W8-0T Completed
2024-09-15 20:30:22 1sprqy-000BM7-El H=alt3.gmail-smtp-in.l.google.com [142.250.141.27] Connection timed out
2024-09-15 20:32:33 1sprqy-000BM7-El H=alt4.gmail-smtp-in.l.google.com [142.250.115.27] Connection timed out
2024-09-15 20:32:33 1sprqy-000BM7-El == [email protected] R=dnslookup T=remote_smtp defer (110): Connection timed out
2024-09-15 20:32:33 End queue run: pid=36177
2024-09-15 20:51:38 Start queue run: pid=38320
2024-09-15 20:53:49 1sprqy-000BM7-El H=gmail-smtp-in.l.google.com [108.177.14.27] Connection timed out
2024-09-15 20:56:00 1sprqy-000BM7-El H=alt1.gmail-smtp-in.l.google.com [142.250.157.26] Connection timed out

Any help would be greatly appreciated :pray:t3:

Hi @msendra,

Right now, ports 25, 465 and 587 are blocked on your server. Or you didn’t add the right firewall rules on Hestia, or your hosting provider has an external firewall that you should configure to allow inbound connections to, at least, ports 25 and 465.

1 Like

Thank you for your response @sahsanu

I see Google Cloud disallows the usage of port 25.

Guess I will create a new rule with the other suggested port (465).

I will get back to you after the update.

But if you can’t open port 25 you’ll miss mails, not all mail servers will try to send mail to your server using port 465.

I could understand that Google blocks outbound connections to port 25 but, are you sure you can’t create a rule to allow inbound connections to port 25?

I added all the ports suggested and I am receiving emails.

Thank @sahsanu

I just saw a warning on the top saying that but I added it anyway and it went through through:

Probably I was mistaken about another port.

1 Like

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