Unable to enable 2fa

shanglin52 · November 18, 2023, 10:27pm

Hi, I checked the box “enable 2fa” then clicked on save.

I don’t see a QR code.

sahsanu · November 18, 2023, 10:31pm

You must click on Save button to see the QR code.

shanglin52 · November 18, 2023, 10:32pm

I did. Once I clicked on save button. I get this screen

sahsanu · November 18, 2023, 10:45pm

That’s strange, when you select Enable two-factor authentication and click Save, you should see something like this:

imagen

Try to add it using command line:

v-add-user-2fa YourUser

And check again in your user profile whether you can see the QR

sahsanu · November 18, 2023, 10:51pm

As I said in your other post, the problem is the connectivity with external domains, so you can’t get the QR code because it is created calling an external site.