Unable to get email from the server

Community Support Mail
1

Hi I am unable to get emails from the server for any instructions nor am I able to get an email from my wordpress website.

On the wordpress site if it tries to send me an email I get an email with the following error.

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
host mx.zoho.eu [185.20.209.166]
SMTP error from remote mail server after end of data:
554 5.2.3 MailPolicy violation Error delivering to mailboxes
Reporting-MTA: dns; TTFWeb-Ubuntu20.example.com

Action: failed
Final-Recipient: rfc822;[email protected]
Status: 5.0.0
Remote-MTA: dns; mx.zoho.eu
Diagnostic-Code: smtp; 554 5.2.3 MailPolicy violation Error delivering to mailboxes

Return-path: <[email protected]>
Received: from karanthakkar by TTFWeb-Ubuntu20.example.com with local (Exim 4.93)
(envelope-from <[email protected]>)
id 1jrSfa-000aNp-0S
for [email protected]; Fri, 03 Jul 2020 20:52:26 +0000
To: [email protected]
Subject: [My Shop]: New order #47
Date: Fri, 3 Jul 2020 20:52:25 +0000
From: Early Nerd <[email protected]>
Reply-To: My Name <[email protected]>
Message-ID: [email protected]
X-Mailer: PHPMailer 5.2.27 (GitHub - PHPMailer/PHPMailer: The classic email sending library for PHP)
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8

2

Please check your settings

Probably you sfp records are incorrect add your server ip to it…

1 Like
4

Is your issue fixed already?

5

Hi

Sorry for the very delayed response.
Unfortunately, it still does not work.
I have put in the correct info in the DNS records.
And in my control panel at Zoho, it says DKIM is verified and SPF Verification completed successfully.

I am no longer getting the error I mentioned but I am still not getting any emails

6

What is the name of the company where you have bought your server?

At my server ports were blocked 25, 587 - even if the providers says they were open. After 5 days of arguing, they told me it was mistake at their company and the ports were not open.

7

I am with digital ocean

I did this

nc -vz smtp.gmail.com 25

nc: connect to smtp.gmail.com port 25 (tcp) failed: Connection timed out
Connection to smtp.gmail.com 25 port [tcp/smtp] succeeded!

8

Can you try to connect to smtp via telnet? (google it how)