Unable to receive emails in webmail (roundcube), I am using Brevo for SMTP relay

[khaiser]

Dear Friends,

I can send emails from my email address created on hestiacp for my domain and the brevo SMTP relay is used but I cannot receive the emails.

I sent an email to my gmail address and I can receive it and I replied using the same gmail account but I cannot receive the email.

I did this previously with other domains and they were working but now on a new domain it’s not working.

Please help…

[eris]

Check /var/log/exim4/mainlog

Around the same time you replied on your email…

[khaiser]

@eris

Around the same time you replied on your email

Where to check this one? I mean on hestiacp file manager or ubuntu or somewhere else?

I don’t know much about web hosting, please give some more details…

[linkp]

@khaiser

I don’t know much about web hosting

Using HestiaCP does not replace the need to know how to administer az Linux server.

Please read this, before you start!

Please read this, before you start! HestiaCP is not an autopilot for your server. Hestia is a tool to enable various hosting related settings via a web interface. We assume that you are familiar with the basics of server administration, as well as knowledge about setting up and managing hosting applications. This means we assume that even without Hestia you would be able to set up a LAMP stack and manage your email, but are looking for a tool to simplify these tasks. We cannot provide support …

However, since you asked nicely…

@khaiser

please give some more details

Classic SysAdmin: Viewing Linux Logs from the Command Line - Linux Foundation

[eris]

Login with ssh …

[khaiser]

@eris

/var/log/exim4/mainlog

“Failed to read config, exiting”

still cannot receive the email, please help…

[eris]

tail -f -s0.1 /var/log/exim4/mainlog

[khaiser]

Got this bro…

[khaiser]

I am getting this message every few hours in my gmail that says " The response from the remote server was:

550 Rejected because 209.85.222.169 is in a black list at zen.spamhaus.org Error: excess volume; https://check.spamhaus.org/returnc/vol/140.204.50.41/"

[eris]

Email and mail server | Hestia Control Panel

[khaiser]

I am now following these instructions on the page. Am I right?

[khaiser]

This solved my problem… Thank you so much @eris for your help buddy…

[harrymughal]

i used it too by chance i was here and it worked Nick

[eris]

Use an SMTP relay . The IP is blacklisted not your domain…

[sahsanu]

Hi @msreddy,

@msreddy

mail was not working after the installation, (ooops something went wrong page), removed and reinstalled roundcube from the commands i found here.

Next time don’t remove it, just change the perms:

chown -R hestiamail:www-data /etc/roundcube/
find /etc/roundcube/ -type f -iname "*php" -exec chmod 640 {} \;
chown -R hestiamail:www-data /var/lib/roundcube/
chown -R hestiamail:www-data /var/log/roundcube/

@msreddy

bought a domain madhusudhanreddy.com just yesterday. how can it be blacklisted at zen.spamhaus.org already?

As @eris said, spamhaus doesn’t block domains, only ips, anyways, the blacklisted ip shown in your log is not yours, is from gmail and that means that you are using a public resolver like 1.1.1.1 in your server to resolve dns queries and spamhaus doesn’t allow it.

Take a look to this Rejected because [ip] is in black list at zen.spamhaus.org

Or you can change your server to use other public resolver, as far as I know spamhaus doesn’t block google dns resolver 8.8.8.8 (at least not yet).