Unknown Error - File Manager

Community Support
1

Fresh install of Hestia 1.8.12 on Ubuntu 22.04.5 (but same issue on Debain 11 and 12).
File Manager says “unknown error” and doesn’t load anything.
Followed the instructions from this post (and the linked post inside it) and no luck.

Seems like this comes up somewhat often so I hope someone knows how to fix it.

2

Usually, the default port of SSH is not 22, or the configuration does not enable folder permissions! You can use the following command to view it!

grep -riE 'sftp|AllowUsers|Authentication|UsePAM|Port' /etc/ssh/sshd_config /etc/ssh/sshd_config.d/

There will be the following output (line 17)

/etc/ssh/sshd_config:Port 2974
/etc/ssh/sshd_config:# Authentication:
/etc/ssh/sshd_config:#HostbasedAuthentication no
/etc/ssh/sshd_config:# HostbasedAuthentication
/etc/ssh/sshd_config:ChallengeResponseAuthentication no
/etc/ssh/sshd_config:#KerberosAuthentication no
/etc/ssh/sshd_config:#GSSAPIAuthentication no
/etc/ssh/sshd_config:# Set this to 'yes' to enable PAM authentication, account processing,
/etc/ssh/sshd_config:# and session processing. If this is enabled, PAM authentication will
/etc/ssh/sshd_config:# be allowed through the ChallengeResponseAuthentication and
/etc/ssh/sshd_config:# PAM authentication via ChallengeResponseAuthentication may bypass
/etc/ssh/sshd_config:# and ChallengeResponseAuthentication to 'no'.
/etc/ssh/sshd_config:UsePAM yes
/etc/ssh/sshd_config:GatewayPorts no
/etc/ssh/sshd_config:Subsystem sftp internal-sftp
/etc/ssh/sshd_config:PasswordAuthentication yes
/etc/ssh/sshd_config:PubkeyAuthentication no
/etc/ssh/sshd_config:# Hestia SFTP Chroot
/etc/ssh/sshd_config:Match User sftp_dummy99,admin,www
/etc/ssh/sshd_config:    ForceCommand internal-sftp

For example, if the ‘PubkeyAuthentication’ field is ‘no’, you can edit the ‘sshd’ configuration file

nano /etc/ssh/sshd_config

The ‘PubkeyAuthentication no’ field in the configuration file is ‘PubkeyAuthentication yes’ and save!

It can also be modified with one click using the ‘sed’ command

sed -i 's/^PubkeyAuthentication no/PubkeyAuthentication yes/' /etc/ssh/sshd_config

Check whether the modification is successful

grep -riE 'sftp|AllowUsers|Authentication|UsePAM|Port' /etc/ssh/sshd_config /etc/ssh/sshd_config.d/

There will be the following output (line 17)

/etc/ssh/sshd_config:Port 2974
/etc/ssh/sshd_config:# Authentication:
/etc/ssh/sshd_config:#HostbasedAuthentication no
/etc/ssh/sshd_config:# HostbasedAuthentication
/etc/ssh/sshd_config:ChallengeResponseAuthentication no
/etc/ssh/sshd_config:#KerberosAuthentication no
/etc/ssh/sshd_config:#GSSAPIAuthentication no
/etc/ssh/sshd_config:# Set this to 'yes' to enable PAM authentication, account processing,
/etc/ssh/sshd_config:# and session processing. If this is enabled, PAM authentication will
/etc/ssh/sshd_config:# be allowed through the ChallengeResponseAuthentication and
/etc/ssh/sshd_config:# PAM authentication via ChallengeResponseAuthentication may bypass
/etc/ssh/sshd_config:# and ChallengeResponseAuthentication to 'no'.
/etc/ssh/sshd_config:UsePAM yes
/etc/ssh/sshd_config:GatewayPorts no
/etc/ssh/sshd_config:Subsystem sftp internal-sftp
/etc/ssh/sshd_config:PasswordAuthentication yes
/etc/ssh/sshd_config:PubkeyAuthentication yes
/etc/ssh/sshd_config:# Hestia SFTP Chroot
/etc/ssh/sshd_config:Match User sftp_dummy99,admin,www
/etc/ssh/sshd_config:    ForceCommand internal-sftp

Use this command to restart the ‘sshd’ configuration

systemctl restart sshd

Then log in to the ‘WEB’ interface of the ‘Hestia’ panel, go to the file manager, and you’ll be amazed to see that no errors are displayed!

2 Likes
3

Thank you!!! That was exactly the issue with PubkeyAuthentication no

1 Like
4

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