Urgent, Internal Server Error

inj3ct0r · July 31, 2024, 3:30pm

Hello Community,
I Hope you are well <3

So Suddenly the server is down, IDK why!!

can someone help me ?
what kind of logs I should provide for you?
Can you write the paths of logs ?
Please help me, im runing Hestiacp on the server and im using NC on it.

the panel still working till now.

Alex_Black · July 31, 2024, 3:39pm

The “Internal Server Error” indicates that there is a server-side issue preventing the request from being processed correctly. This error is often due to server configuration issues, code errors, or other internal technical problems.

If you are using Hestia as a control panel, I recommend the following steps:

Check the Server Logs: Review the error logs for more specific details about the error. The logs are typically located in /var/log/hestia/.
Configuration Check: Ensure that all server configurations are correct. A configuration error, such as a malformed .htaccess file, can cause this issue.
File Permissions and Ownership: Verify that file permissions and ownership are correct, especially for directories and PHP or CGI files involved.
Service Reload: It may be helpful to restart the web server (such as nginx or apache) or other relevant services like PHP-FPM or MySQL.
Software Updates: Make sure that all software on the server is up to date, including PHP versions, databases, and Hestia itself.

To better assist you, could you please provide information on the server operating system and whether you are using a VPS or a dedicated server? This will help in giving more specific guidance.

inj3ct0r · July 31, 2024, 4:39pm

root@admin:/var/log/hestia# cat error.log
2024-07-26 09:15:02 v-update-sys-rrd-mysql  'daily' [Error 15]
2024-07-27 06:27:41 v-list-web-domain  'nayef' 'collabora.advo-ak.ae' 'plain' [Error 3]
2024-07-27 06:27:41 v-list-web-domain  'nayef' 'collabora.advo-ak.ae' 'plain' [Error 3]
2024-07-27 06:27:41 v-add-web-domain  'nayef' 'collabora.advo-ak.ae' '65.109.230.33' 'yes' [Error 2]
2024-07-27 06:27:52 v-list-dns-records  'nayef' 'collabora.advo-ak.ae' [Error 3]
2024-07-31 09:12:54 v-add-web-domain-ssl-force  'nayef' 'collabora.advo-ak.ae' 'no' 'yes' [Error 5]
2024-07-31 09:12:55 v-add-web-domain-ssl-hsts  'nayef' 'collabora.advo-ak.ae' 'no' 'yes' [Error 5]
2024-07-31 11:35:17 v-add-user-sftp-jail  'syslog' 'no' [Error 3]
2024-07-31 11:35:17 v-add-user-sftp-jail  'syslog' 'no' [Error 3]
2024-07-31 11:38:50 v-add-user-sftp-jail  'syslog' 'no' [Error 3]
2024-07-31 11:38:50 v-add-user-sftp-jail  'syslog' 'no' [Error 3]
2024-07-31 15:21:54 v-add-user-sftp-jail  'syslog' 'no' [Error 3]
2024-07-31 15:21:54 v-add-user-sftp-jail  'syslog' 'no' [Error 3]

[Wed Jul 31 12:26:35.229473 2024] [proxy_fcgi:error] [pid 16020:tid 16061] [client 2a01:4f8:c17:d9f4::1:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:26:36.647068 2024] [proxy_fcgi:error] [pid 16020:tid 16022] [client 2.50.146.20:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:26:37.259992 2024] [proxy_fcgi:error] [pid 16019:tid 16038] [client 2a01:4f8:c17:d9f4::1:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:26:40.290594 2024] [proxy_fcgi:error] [pid 16019:tid 16035] [client 2a01:4f8:c17:d9f4::1:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:26:42.258763 2024] [proxy_fcgi:error] [pid 16019:tid 16031] [client 2a01:4f8:c17:d9f4::1:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:26:43.644863 2024] [proxy_fcgi:error] [pid 16020:tid 16024] [client 2.50.146.20:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:26:44.232178 2024] [proxy_fcgi:error] [pid 16019:tid 16048] [client 2a01:4f8:c17:d9f4::1:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:26:47.292660 2024] [proxy_fcgi:error] [pid 16020:tid 16026] [client 2a01:4f8:c17:d9f4::1:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:36:25.298022 2024] [proxy_fcgi:error] [pid 16019:tid 16050] [client 2.50.146.20:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:36:25.298032 2024] [proxy_fcgi:error] [pid 16019:tid 16056] [client 2.50.146.20:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:36:25.302915 2024] [proxy_fcgi:error] [pid 16019:tid 16069] [client 2.50.146.20:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:36:25.307610 2024] [proxy_fcgi:error] [pid 16019:tid 16071] [client 2.50.146.20:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:36:25.309643 2024] [proxy_fcgi:error] [pid 16019:tid 16058] [client 2.50.146.20:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:36:25.311023 2024] [proxy_fcgi:error] [pid 16019:tid 16068] [client 2.50.146.20:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:36:25.311787 2024] [proxy_fcgi:error] [pid 16019:tid 16066] [client 2.50.146.20:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:36:25.313106 2024] [proxy_fcgi:error] [pid 16019:tid 16063] [client 2.50.146.20:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:36:28.025299 2024] [proxy_fcgi:error] [pid 16019:tid 16039] [client 2a01:4f8:c17:d9f4::1:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:36:29.053112 2024] [proxy_fcgi:error] [pid 16019:tid 16049] [client 2.50.146.20:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:36:30.888617 2024] [proxy_fcgi:error] [pid 16019:tid 16054] [client 2a01:4f8:c17:d9f4::1:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:36:31.808539 2024] [proxy_fcgi:error] [pid 16019:tid 16056] [client 2.50.146.20:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'
[Wed Jul 31 12:36:34.278572 2024] [proxy_fcgi:error] [pid 16019:tid 16069] [client 2.50.146.20:0] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught OCP\\HintException: [0]: Memcache OC\\Memcache\\Redis not available for distributed cache (Is the matching PHP module installed and enabled?)\n\n  thrown in /home/nayef/web/sys.advo-ak.ae/public_html/lib/private/Memcache/Factory.php on line 97'

inj3ct0r · July 31, 2024, 4:44pm

ubuntu22.04
VPS, HETZNER

inj3ct0r · July 31, 2024, 4:58pm

It was from redis server
I think bad config with nextcloud.

Alex_Black · August 1, 2024, 9:34am

The errors you’ve reported seem to involve several commands in the Hestia Control Panel system. Here’s a summary of the main errors and possible causes:

Error 15: Problem with the v-update-sys-rrd-mysql command. This could be a permissions issue or a problem with the RRD files.
Error 3: This error appears frequently and involves various commands (v-list-web-domain, v-add-web-domain, v-add-user-sftp-jail). It usually indicates that the operation cannot be completed due to insufficient permissions or missing resources.
Error 2: Specific to the v-add-web-domain command, it may be related to incorrect domain configurations or connection issues.
Error 5: Found in the v-add-web-domain-ssl-force and v-add-web-domain-ssl-hsts commands, this often indicates a problem with SSL configuration or the lack of valid SSL certificates.

To resolve these errors, you can try:

Checking the permissions of the involved files and directories.
Verifying the domain configuration and ensuring that DNS settings are correct.
Making sure that SSL certificates are properly installed and valid.
Reviewing the logs for more details on specific errors; it may be helpful to consult the Hestia Control Panel documentation or seek support from the community.

Alex_Black · August 1, 2024, 9:35am

The error messages you’re encountering indicate a recurring issue related to the Memcache Redis module in your PHP environment. The specific error PHP Fatal error: Uncaught OCP\HintException: [0]: Memcache OC\Memcache\Redis not available for distributed cache (Is the matching PHP module installed and enabled?) suggests that the Redis extension required for distributed caching is not available.

Here are the steps to resolve this issue:

Check if Redis is Installed: Ensure that Redis server is installed and running on your server. You can check this with the command systemctl status redis or redis-cli ping.
PHP Redis Extension: Ensure the PHP Redis extension is installed and enabled. You can do this by running:

perl

Copia codice

php -m | grep redis

If Redis is not listed, you may need to install the PHP Redis extension. For example, on Debian-based systems, you can install it with:

arduino

Copia codice

sudo apt-get install php-redis

Then, restart your web server (e.g., Apache or Nginx).
3. Configuration: Verify the configuration files for the application to ensure Redis is correctly set up. This includes checking the paths and the configuration settings in the config.php or equivalent configuration file, typically found in the config directory of your application.
4. Check Logs for Additional Details: Sometimes, there might be additional information in the logs that can point to specific issues. Make sure to review these logs for more detailed error descriptions.
5. PHP Version Compatibility: Ensure that the PHP version you’re using is compatible with the Redis extension. You might need to upgrade PHP or the Redis extension if there are compatibility issues.

By following these steps, you should be able to resolve the Memcache Redis error and restore proper functionality to your application.

eris · August 1, 2024, 9:55am

Error 3: This error appears frequently and involves various commands (v-list-web-domain, v-add-web-domain, v-add-user-sftp-jail). It usually indicates that the operation cannot be completed due to insufficient permissions or missing resources.

v-add-user-sftp has a Current “bug” that also include syslog user how ever it is not an Hestia user
v-list-web-domain we check if a domain exists by checking if it exists or not I am sure “3” means not found

Error 2: Specific to the v-add-web-domain command, it may be related to incorrect domain configurations or connection issues.

github.com

hestiacp/hestiacp/blob/5a11ecd178e2543faefdd0d307812c4039d06223/func/main.sh#L60


      
          SENDMAIL="$HESTIA/web/inc/mail-wrapper.php"
          HESTIA_GIT_REPO="https://raw.githubusercontent.com/hestiacp/hestiacp"
          HESTIA_THEMES="$HESTIA/web/css/themes"
          HESTIA_THEMES_CUSTOM="$HESTIA/web/css/themes/custom"
          SCRIPT="$(basename $0)"
          CHECK_RESULT_CALLBACK=""
          
          # Return codes
          OK=0
          E_ARGS=1
          E_INVALID=2
          E_NOTEXIST=3
          E_EXISTS=4
          E_SUSPENDED=5
          E_UNSUSPENDED=6
          E_INUSE=7
          E_LIMIT=8
          E_PASSWORD=9
          E_FORBIDEN=10
          E_DISABLED=11
          E_PARSING=12

So there must something invalid

Error 15
hestiacp/func/main.sh at 5a11ecd178e2543faefdd0d307812c4039d06223 · hestiacp/hestiacp · GitHub

It looks like mysql was down for a moment…

Those error are not some to worry about

system · August 31, 2024, 9:56am

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