User Exists Error When Creating New User in HestiaCP

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Hello,

I am facing an issue while setting up HestiaCP on my server and need some help. :upside_down_face:

I am rebuilding my Hestia server and trying to pull a backup from my old server onto the new one. When I attempt to create a new admin user with the same name as my old server, I get a “user exists” error, even though the user doesn’t seem to exist within HestiaCP. My Ubuntu login name is the same, but I didn’t expect this to cause a conflict since HestiaCP users and system users should be separate.

I listed existing HestiaCP users using sudo v-list-users to confirm that the user doesn’t already exist.

I created a new user with the first letter capitalized, which allowed me to create the user, but when I tried to restore the backup; it didn’t restore properly.

I ensured that the system user and HestiaCP user should not conflict, but the error persists. I have checked Contributing to Hestia’s documentation | Hestia Control Panel react native documentation guide but still need help .

Has anyone else faced this issue where HestiaCP reports that a user exists when it doesn’t?

Is there a way to resolve this conflict without having to rename the user; ensuring that my backups restore properly?

Could there be any other underlying issues causing this conflict that I might have overlooked?

Any guidance / suggestions on how to fix this would be greatly appreciated!

Thank you! :slightly_smiling_face:

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Hestia uses the same user mechanic as Ubutu / Debian does.

So you can’t create users that have the same user name as an existing user in Linux

Delete the existing Linux user and do it again

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3

Also duplicate of User Exists error - #7 by rosshaden

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