hi, here i am with clean settings on a fresh HESTIA, as before
that’s something i can do
but i can’t restore
there hasn’t been an operation that didn’t end with an issue:
unknown error, filters not applying, right folder, wrong folder, restoring, webmail connection failure, login connection failure, certificates, ssh keys and so on
i’ve chosen HESTIA, as a graphic interface, in order to let different users manage their own parts in our project: since the 5th, our teams of volunteers in France and Guinea can't work properly
since five days, i’ve spent whole days and half nights trying to do something that never showed a problem to me in the past: importing a back-up file.
now
PLEASE HELP
for the sake of our small cultural organisation waiting for these platforms to come back online
for my mental health
PLEASE HELP
I’ve installed and reinstalled again, following every thread on the subject, applying each solution i could read, to finally meet another issue each time
i’ve filled a long thread describing several of the solutions i applied that worked for others, but didn’t work in my situation
now
i can’t make any further move
all attempts have led me to hours of searching in the forum and failures:
HESTIA won’t accept my backup archives
WHY?
it’s not in the forum, it’s not in the documentation
or I just can’t find it
In its section “How do I move a user to a new server?”
it doesn’t even say that ownership of the archive has to be specific
there are gaps here
and i am stuck in it
I’ve read people have had same issues, for different causes, with different solutions - which didn’t apply to my situation - or i’m doing it wrong . .
if i was very excited at first to meet this project
now, i'm desappointed
and really in need of assistance here
i can't go on like this
i've tried to the limit
please somebody helps, explains what’s wrong with our archive and guide me towards repairing our working tool
many thanks in advance