thanks @eris
as mentionned just above, i did NOT backup admin account
i’ve reinstalled hestia and set admin manually
-rw-r--r-- 1 admin eve eve.2022-08-05_13-28-41.tar
root@hcp# v-restore-user eve eve.2022-08-05_13-28-41.tar
it’s clearly when i import a backup that the login goes loop
Then the passwords are store incorrect … You have changed the password hashing to some to a “worse” encryption that we don’t support…
v-change-user-password user new password should fix it. If not I have no idea…
the login page does not say ‘wrong password’
it says nothing, reloads itself and displays the login page again, with an empty field
clicking “forgotten password” does not send an email for renewing the pw
here is the scenario:
then the page reloads
and back to start:
i’ve made a snapshot of the server after the fresh install
works fine
i’ve got 3 users
0/ admin - set manually
1/ paneluser - set manually - holds the hestia panel domain
2/ user1
3/ user2
i’ve tried
v-restore user1
login page blocked
rolled back to the snapshot
v-restore user2
login page blocked as well
looking at this file:
i’m not getting the email and message validating the correct ending of the command v-restore:
# Sending mail notification
subj="$user → restore has been completed"
cat $tmpdir/restore.log |$SENDMAIL -s "$subj" $email $notify
# Send notification to panel
$HESTIA/bin/v-add-user-notification "$user" "Backup restored successfully" "<b>Archive:</b> $backup"
in /usr/local/hestia/log/error.log
i get:
2022-08-09 02:34:40 v-add-web-domain 'hestia' 'domain.com' '11.111.111.11' 'yes' '' 'jp>
2022-08-11 09:18:05 v-add-user-sftp-jail 'syslog' 'no' [Error 3]
2022-08-11 09:18:05 v-add-user-sftp-jail 'syslog' 'no' [Error 3]
2022-08-11 17:34:58 v-add-user-sftp-jail 'syslog' 'no' [Error 3]
2022-08-11 17:34:58 v-add-user-sftp-jail 'syslog' 'no' [Error 3]
?
This is not correct…
1 Like
thanks @eris
but what is it though?
i don’t know what to do from there
i’ve uploaded archives to restore
launched v-restore
from there i was expecting my websites to come back on line > ok
have access to my panel and continue work > fail
in this video, the success message in CLI is not displayed either
could it be somehow linked to php ?
php version ? php modules ?
update
i’ve rolled back my snapshot (ubuntu 20.04 hestia 166)
I can log in with admin
ran apt upgrade
hestia 1.6.7 is installed
and I can’t log in
please help needed!
i’ts 4 days i’m on this, i can’t find a way out
i’ve got 4 websites locked into those 2 archives
and we can’t work!
please help 
hi
i’ve reinstalled, ubuntu 22.04 and hestia with --multiphp
kept the panel subdomain in admin
i’ve created the users, uploaded the backup archives
changed the ownerships
and applied what @Raphael mentioned somewhere:
v-delete-user username
before running v-restore
so far it works 
there hasn’t been any success message in CLI neither by email
That should not matter…
well, i assumed to, and hesitated to apply v-delete thinking it wouldn’t do much
what was different this time:
- hestia 167
- multiphp
- v-delete
now i’m facing the ‘unknown error’ again
v-restore did not restore the root folders of the domains
do all php versions and php modules have to be installed and configured before restoring?
After enabling the 2Fa I can no longer enter the control panel and it does not give me the possibility to change the password. How can I change it?