HestiaCP Auto Reply does not works in Oracle cloud

Community Support Mail
1

Hi!

I’m trying to use the Auto Reply function in Hestia. With a modified Exim4 template, I can send and receive emails, but I can’t get the Auto Reply to work.

When I send an email from [email protected] to [email protected], the auto-reply sends an auto-responding email to myself but not to addresses outside the server.

What am I doing wrong?

Thank you very much in advance.

2

Please check the exim log for information regarding the auto-reply messages.

2 Likes
3 
 R=send_via_smtp_relay T=smtp_relay_smtp defer (-54): retry time not reached for any host for '[email protected]'
4
5

I asked Google before - but thank you for the friendly advise. So I see, that Im not alone with that problem at HestiaCP
https://forum.hestiacp.com/t/exim4-problem-with-aws-ses/13301

6

After a run the below to reset Exim db:

/usr/sbin/exim_tidydb -t 1d /var/spool/exim retry > /dev/null
/usr/sbin/exim_tidydb -t 1d /var/spool/exim reject > /dev/null
/usr/sbin/exim_tidydb -t 1d /var/spool/exim wait-remote_smtp > /dev/null

and then restart exim.
R=send_via_smtp_relay T=smtp_relay_smtp defer (-54): retry time not reached for any host for 'gmail.com

7

The first link that google shows you for this query, shows an example of using the exinext command to get more information about the error. Have you tried that?

8

Yes, I did:

exinext [email protected]
No retry data found for [email protected]

9

Some additional informations:

cat /var/log/exim4/mainlog

Without auto-reply:

2025-01-28 20:44:40 1tcrVo-000Fg6-9b <= [email protected] H=mout3.freenet.de [195.4.92.93] P=esmtps X=TLS1.3:ECDHE_SECP256R1__RSA_PSS_RSAE_SHA256__AES_128_GCM:128 CV=no K S=5310 DKIM=freenet.de [email protected]
2025-01-28 20:44:40 1tcrVo-000Fg6-9b => info <[email protected]> R=localuser T=local_delivery
2025-01-28 20:44:40 1tcrVo-000Fg6-9b Completed

With auto-reply:

2025-01-28 20:48:15 1tcrZH-000Fvm-8P <= [email protected] H=mout2.freenet.de [195.4.92.92] P=esmtps X=TLS1.3:ECDHE_SECP256R1__RSA_PSS_RSAE_SHA256__AES_128_GCM:128 CV=no K S=5321 DKIM=freenet.de [email protected]
2025-01-28 20:48:15 1tcrZH-000Fvm-8P => info <[email protected]> R=localuser T=local_delivery
2025-01-28 20:48:15 1tcrZH-000Fvv-LG <= <> R=1tcrZH-000Fvm-8P U=Debian-exim P=local S=614
2025-01-28 20:48:15 1tcrZH-000Fvm-8P => info <[email protected]> R=autoreplay T=userautoreply
2025-01-28 20:48:15 1tcrZH-000Fvm-8P Completed
2025-01-28 20:48:15 1tcrZH-000Fvv-LG H=smtp.email.eu-frankfurt-1.oci.oraclecloud.com [147.154.153.19] TLS error on connection (recv): The TLS connection was non-properly terminated.
2025-01-28 20:48:15 1tcrZH-000Fvv-LG H=smtp.email.eu-frankfurt-1.oci.oraclecloud.com [147.154.153.19] TLS error on connection (recv): The specified session has been invalidated for some reason.
2025-01-28 20:48:15 1tcrZH-000Fvv-LG ** [email protected] R=send_via_smtp_relay T=smtp_relay_smtp H=smtp.email.eu-frankfurt-1.oci.oraclecloud.com [147.154.153.19] X=TLS1.2:RSA__AES_256_CBC__SHA1:256 CV=yes: SMTP error from remote mail server after pipelined MAIL FROM:<>: 553 <> Invalid email address
2025-01-28 20:48:15 1tcrZH-000Fvv-LG Frozen (delivery error message)
10

Hi again.
Can nobody tell me whats wrong here? Is it only my “configuration” problem or an general exim4 bug?

11

From your log:

The autoreply message gets send with an empty enveloppe from address. This is not hestia to ‘blame’. It is the way exim works. From exim’s docs: To reduce the possibility of message cascades, messages created by the autoreply transport always have empty envelope sender addresses, like bounce messages.

12

But how do I then configure exim so that the autoresponder works?