Webmail Error (Oops… something went wrong!)

Hello good morning friends.
I just used the Hestia CP, I managed the installation without problems.
My server is AMD 4 cores 64bits, 8GB Memory and 160GB disk, Ubuntu 20 system.
But when running Roundcube webmail, I got the same message from the image
I have done the steps of the topics:

then this

but as it continued the problem indicated that an installation of php 8 must be carried out

But everything remains the same
The same mistake:
Oops… something went wrong! An internal error has occurred.
Your request cannot be processed at this tim roundcube.

The penultimate step I did was for this topic:
Use the steps https://forum.hestiacp.com/uploads/default/original/2X/e/eac2cec19c349f988dcd3a4e83b674a99e0ea1fa.png
and it continued the same.

Then perform this step, where the installation Roundcube is forced from


with migrate_roundcube.sh file
here I got this:

root@cp:/usr/local/hestia/install/upgrade/manual# sh migrate_roundcube.sh
migrate_roundcube.sh:9:source:not found
migrate_roundcube.sh:11:source:not found
migrate_roundcube.sh:12:source:not found
To remove Roundcube you will need to use the root password. Password can be found in /usr/local/hestia/conf/mysql.conf
migrate_roundcube.sh:28:read:Illegal option -n

migrate_roundcube.sh:30:[[:not found

Oh, I don’t know what else to do.
My DNS are correct and verified.
The Domains website part does work correctly.
What I do see is that there is none in my BD, that could be the problem, but I don’t know how to solve it, there it asks for a password that is in the BD but if there isn’t where do I put it?

I don’t know what steps to do anymore.
I hope for your support.
Thank you

Hi @jrpr,

Changing the perms inside /etc/roundcube/ should be enough to solve the issue but seems you messed it up installing roundcube via apt.

Edit the script /usr/local/hestia/install/upgrade/manual/migrate_roundcube.sh and add this line:

source /etc/hestiacp/hestia.conf

Like this:

# info: Disconnect Roundcube from APT and solving issues with Roundcube accidental updates from ATP

#                    Variable&Function                     #

source /etc/hestiacp/hestia.conf
# Includes
source $HESTIA/func/main.sh
# get current Roundcube version
source $HESTIA/install/upgrade/upgrade.conf
source $HESTIA/conf/hestia.conf

#                    Verifications                         #

Once the line is added, save the file and execute it again.

If it works as expected, once installed execute these commands:

chown -R hestiamail:www-data /etc/roundcube/
find /etc/roundcube/ -type f -iname "*php" -exec chmod 640 {} \;
chown -R hestiamail:www-data /var/lib/roundcube/
chown -R hestiamail:www-data /var/log/roundcube/
1 Like

Hi @sahsanu, sorry for the delay in responding. I had to see the migration of the web pages.
Make the change that you indicated to me in the migrate_roundcube.sh file:

Then when I executed I got this message:
root@cp:/usr/local/hestia/install/upgrade/manual# sudo sh migrate_roundcube.sh
migrate_roundcube.sh:8:source:not found
migrate_roundcube.sh:10:source:not found
migrate_roundcube.sh:12:source:not found
migrate_roundcube.sh:13:source:not found
To remove Roundcube you will need to use the root password. Password can be found in /usr/local/hestia/conf/mysql.conf
migrate_roundcube.sh:29:read:Illegal option -n

This is my list of files in the “manual” folder
jrpr@cp:/usr/local/hestia/install/upgrade/manual$ ll
total 84
drwxr-xr-x 2 root root 4096 Jan 25 10:18 ./
drwxr-xr-x 5 root root 4096 Jan 15 14:58 …/
-rwxr-xr-x 1 root root 2661 Nov 28 00:40 configure-server-smtp.sh*
-rwxr-xr-x 1 root root 534 Nov 28 00:40 disable-non-tls-auth.sh*
-rwxr-xr-x 1 root root 1801 Nov 28 00:40 install_awstats_geoip2.sh*
-rwxr-xr-x 1 root root 1733 Nov 28 00:40 install_awstats_geoip.sh*
-rwxr-xr-x 1 root root 6356 Nov 28 00:40 install_sieve.sh*
-rwxr-xr-x 1 root root 3041 Nov 28 00:40 migrate_apache.sh*
-rwxr-xr-x 1 root root 2742 Nov 28 00:40 migrate_mpm_event.sh*
-rwxr-xr-x 1 root root 6243 Nov 28 00:40 migrate_multiphp.sh*
-rwxr-xr-x 1 root root 2248 Nov 28 00:40 migrate_ngnix_apache_nginx-php-fpm.sh*
-rwxr-xr-x 1 root root 7484 Nov 28 00:40 migrate_phpmyadmin.sh*
-rwxrwxr -x 1 root root 2212 Jan 25 10:18 migrate_roundcube.sh*
-rwxr-xr-x 1 root root 1822 Nov 28 00:40 remove-mail-stack.sh*
-rwxr-xr-x 1 root root 1007 Nov 28 00:40 secure_php.sh*
-rwxr-xr-x 1 root root 2199 Nov 28 00:40 upgrade_mariadb.sh*
-rwxr-xr-x 1 root root 901 Nov 28 00:40 upgrade_multi_php.sh*
-rwxr-xr-x 1 root root 2615 Nov 28 00:40 upgrade_php.sh*

I run it as the jrpr user and also as root, and I get the same response.
What could I be doing wrong?
Thank you for your kind response and guidance.
Best regards

its a bash script and you trigger it with sh. also as root, you dont need to run sudo. So just run the script with ./migrate-roundcube.sh

Hello @Raphael.
Thanks for your response, execute as you indicated:

and I had this answer

this is the list of files in the “manual” folder

What could be happening?
Thank you for your kind response and guidance.
Best regards

That you are not executing the right script, you are using ./migrate-roundcube.sh instead of ./migrate_roundcube.sh

sudo su -

Hi @sahsanu
I already managed to execute and I got this message:

It’s okay to continue with the commands:
chown -R hestiamail:www-data /etc/roundcube/
find /etc/roundcube/ -type f -iname “*php” -exec chmod 640 {} ;
chown -R hestiamail:www-data /var/lib/roundcube/
chown -R hestiamail:www-data /var/log/roundcube/

Or do I have to do something else?

Best regards

Yes, seems it can’t connect to db so remove it manually and reinstall roundcube using these commands:

mysql -uroot -e 'DROP DATABASE IF EXISTS roundcube'
mysql -uroot -e 'DROP USER 'roundcube'@'localhost''
rm /var/lib/roundcube/index.php

Now install roundcube again:


Change perms:

chown -R hestiamail:www-data /etc/roundcube/
find /etc/roundcube/ -type f -iname "*php" -exec chmod 640 {} \;
chown -R hestiamail:www-data /var/lib/roundcube/
chown -R hestiamail:www-data /var/log/roundcube/

Dear @sahsanu, good day.
I have carried out all the steps that you indicated and now I was able to install and use the roundcube correctly.
Thank you for guiding me and helping me solve these problems.
Best regards,

1 Like

I had the “same” problem. In fact, in my case, i think that after upgrade ubuntu i run on terminal this command:

sudo apt autoremove

and it removed some PHP libraries! I always thought that this above command only remove “not needed” libraries on server, so i usually run it after a “successful upgrade” of the server.

I didn’t take note about the PHP libraries removed that day, but i remember that were a few related with PHP.

So when i couldn’t run Roundcube (getting the same “Oops… something went wrong! An internal error has occurred.” error message on web browser) i thought that maybe there was a problem related to those PHP removed libraries!

So i searched on apache error log file (probably you also need to do it too), in my case:

sudo tail /var/log/apache2/error.log

And i saw this:

PHP Fatal error:  Uncaught Error: Undefined constant PDO::MYSQL_ATTR_FOUND_ROWS in /var/lib/roundcube/program/lib/Roundcube/db/mysql.php:132

Stack trace:\n
#0 /var/lib/roundcube/program/lib/Roundcube/rcube_db.php(168): rcube_db_mysql->dsn_options()\n
#1 /var/lib/roundcube/program/lib/Roundcube/rcube_db.php(154): rcube_db->conn_create()\n
#2 /var/lib/roundcube/program/lib/Roundcube/rcube_db.php(259): rcube_db->dsn_connect()\n
#3 /var/lib/roundcube/program/lib/Roundcube/rcube_db.php(450): rcube_db->db_connect()\n
#4 /var/lib/roundcube/program/lib/Roundcube/rcube_db.php(418): rcube_db->_query()\n#5 /var/lib/roundcube/program/lib/Roundcube/session/db.php(114): rcube_db->query()\n
#6 [internal function]: rcube_session_db->read()\n#7 /var/lib/roundcube/program/lib/Roundcube/rcube_session.php(141): session_start()\n
#8 /var/lib/roundcube/program/lib/Roundcube/rcube.php(495): rcube_session->start()\n
#9 /var/lib/roundcube/program/include/rcmail.php(649): rcube->session_init()\n#10 /var/lib/roundcube/program/include/rcmail.php(118): rcmail->session_init()\n
#11 /var/lib/roundcube/program/include/rcmail.php(93): rcmail->startup()\n
#12 /var/lib/roundcube/index.php(43): rcmail::get_instance()\n#13 {main}\n  thrown in /var/lib/roundcube/program/lib/Roundcube/db/mysql.php on line 132

Well, the important part is the first part:

Error: Undefined constant PDO::MYSQL_ATTR_FOUND_ROWS

indicating that there was a problem with Mysql PDO.

Install the PHP MySQl PDO and restart apache service. In fact i need to repeat this twice because it was missing also another library:

sudo apt install php8.0-mysql
sudo apt install php8.0-intl
sudo service apache2 restart

I knew about the missing php8.0-intl because after install php8.0-mysql i continue getting error on Roundcube, so looking at the apache error log it said:

PHP Fatal error:  Uncaught Error: 
Undefined constant "INTL_IDNA_VARIANT_UTS46"

PHP version running Roundube

In fact, before that i had to find which is the PHP version running Roundcube, because it’s not the same that for your websites.

For this i modified this file:

nano /var/lib/roundcube/index.php

and put as first command inside:

echo 'PHP version: '.phpversion(); die();

which returned on browser:

PHP version: 8.0.30

I hope this help other people. I tried all the mentioned above by @jrpr and @sahsanu , but it didn’t work for me, due to obvious reasons :sweat_smile:

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